Oovermars_****Let's be fair.
1. **Location**: Unbeatable. It's nestled within the Jinji Lake scenic area, occupying its own large, quiet plot, away from the hustle and bustle.
2. **Facilities**: Both the indoor and outdoor pools are excellent. Even in October, you could still swim, and watching the Gate of the Orient in the distance at sunset was incredibly pleasant. You can run along the hotel grounds, but the path ends abruptly at the infinity pool, forcing you to turn back. The gym is decent; it has all the essentials, though it's not huge, which is understandable for a hotel with 210 rooms. The courtyard rooms have a small extra yard at the back, but it's not very practical. The upstairs balconies also don't serve much purpose, so there's no need to pay extra for them. And for a room averaging 3000+ RMB, the hairdryer is actually worse than those at a budget chain like All Seasons.
3. **Breakfast**: This is definitely a major letdown. The variety is very limited. The only edible options were the freshly made wontons and noodles. The stir-fried dishes looked unappetizingly dark, and the few fruits available, along with the bread and pastries, were dry and hard. The tables were small, making the dining area feel crowded. Children are charged separately, half price at 168 RMB per person. Our child only ate a bowl of wontons and a piece of white bread, so it would have been better to go out for a bowl of noodles.
4. **Service**: Most guests choose Four Seasons for its renowned service, but honestly, for a luxury brand, the service here simply doesn't justify the price. I'm not sure if it's a training issue or a management problem. Here are two small examples: First, at breakfast, there were stacks of empty plates on the tables with no one clearing them. The butter at the bread station ran out, and even after I informed a staff member, and saw them relaying it through their earpiece, ten minutes later it was still empty. For freshly made omelets and noodles, when it got busy, the staff couldn't keep track of who ordered what. If you didn't stand there waiting, your order would definitely be taken by someone else, leaving you to just stand there awkwardly. The night before check-out, I called the front desk to ask about a late check-out. The front desk agent was very aggressive, making it sound like even an extra minute would be taking advantage of them, and told me to call again on the day of check-out to discuss it. Excuse me, was I planning to just hang around for two hours? The possibility of a late check-out affects my schedule for the next morning; it's not something to haggle over at the last minute. I didn't bother arguing with her. The next day, I checked into the Park Hyatt at 12:30 PM, and the room was perfectly ready. The service gap is stark. I understand it was a busy holiday period with full occupancy, and I wasn't demanding a late check-out. But the way the front desk handled it left a very sour taste. Even if they could only extend by an hour, or if they couldn't, they could have suggested storing luggage at the front desk so we could take the kids for a swim. But to be so unyielding, it's significantly worse than the Four Seasons in Beijing and Guangzhou.
5. **On the other hand**: There were some good aspects to the service. They proactively called beforehand to ask about our child's age, and when we entered the room, the extra bed was already made up, and a small bathrobe was provided, which was great. Also, a big shout-out to Tokki from the concierge. A package we ordered was delivered to a parcel locker, and he worried we might not find it, so he offered to drive us there on an electric scooter to pick it up. Many thanks!
Anyway, my overall impression is: if you're traveling with young children and plan to leave them at the kids' club, go for it. But if you're a couple or have older children, for the same price, please choose a Park Hyatt suite. 😊
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