Cancun Hotels with Pools

The Flamingo All-Inclusive Hotel met most of my expectations, but there were a few service areas that could use improvement. For example, the luggage delivery service to the room. The first time, the staff brought our luggage up, but we were already in the restaurant. So, they left. When we called them again to send it up, we waited a long time, and it never arrived. Eventually, we told them we would just come down to get it. Suddenly, we saw another staff member on their way up with our luggage. So, I think communication between staff is very important. Additionally, regarding food options, the pizza station was frequently closed. Also, the burger stand stated it closed at 6:00 PM. However, when I went down at 5:45 PM, they were already packing up, so I didn't get a burger. Otherwise, all the other services were great. Drank many Mojitos!

This hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping. Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor. Toothbrushes and other similar items aren't provided. The pool is quite shallow, though I didn't actually use it. There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.

Perfectly located on the Cancun Hotel Zone strip, this resort strikes a great balance — close enough to the action if you want it, yet far enough away to truly unwind. The property itself is charming, not overly large, which makes everything easily accessible. The pools are just the right size for activities and socializing, but the real highlight is the stunning beach — that’s where I spent most of my time. Dining options are plentiful with several restaurants to choose from (reservations are required), and the bars offer a wide variety of drinks. The café is also a must-visit. Overall, I had a wonderful experience. This isn’t a massive, party-centric resort — it’s better suited for travelers looking to relax and enjoy the beach in a more laid-back atmosphere. If there’s one area for improvement, it would be refreshing the rooms and hallways, as they’re starting to show their age.

This hotel was NOT a good choice. It was pleasantly quiet only because it only offered a place to sleep. There was nothing there except a bar and a small pool. We had to go to the adjoining hotel to eat or for any entertainment. We paid for a premier ocean front room and were told that Trip.com sold us a reservation for a room that was not available. We were put in a room overlooking the parking lot, street, and lagoon. They later moved us to another room considered “ocean view” that has a window overlooking the water. The bathroom was so small that there was no room on the tiny vanity to put anything so there was a small ladder in-the corner to put our toiletries on. There was only one lightbulb in the bathroom …in the ceiling. Even though the hotel photos showed a makeup mirror and large vanity with a shelf, we did not have either. The unlighted shower had no shelf and had a shower curtain that did not contain the water so the bathmat and floor were always wet. We had to go over to a window to have any light. There was a small useless desk in the room with no lamp or plug. The bathrooms in the llobby or around the pool were always dirty with un flushed toilets and wet floors. Several times there was no toilet paper, except on the floor. The food choices were very limited. We could only go to the a la carte restaurants 3 times … all other meals had to be in the buffet which was in the other hotel. The food there was always cold and worse than fast food…. Probably the worst food we’d had in Mexico in the last 20 yrs of coming here. Looked the same every day. You had to give the hostess your room number and wait to be seated. I guess they wanted to make sure you only came in one time. At one point, after the hostess seated us in the buffet area, a manager came over to our table to tell my husband that we were in the wrong place and needed to move! Not sure why that happened and we were NOT happy about the scene that was created. I found the hostess and told her what occurred . She got the manager and I asked her why she singled us out about where we were sitting. She had no explanation ! The whole experience at this hotel was unpleasant. I would NOT recommend it to anyone . There are much nicer places in Csncun with much better food and accommodations.

Good review: A surprisingly wonderful stay, I'll definitely choose this place again next time! This stay at [Hotel Name] completely exceeded my expectations. From the details to the service, everything felt incredibly thoughtful and welcoming. I absolutely recommend it with a full score! First, the hygiene and environment were impeccable. The moment I opened the door, my eyes lit up. The room was spacious and bright, the air was fresh with no strange odors, the sheets and duvet covers were perfectly white and smooth, feeling soft and comfortable. The bathroom floor was dry with no puddles, and the sink and toilet were wiped spotless. Even the shower glass had no water stains, making for a truly reassuring stay. From the window, I could see a small garden, which was particularly therapeutic to wake up to when opening the curtains. Second, the facilities were comprehensive and considerate. The air conditioning in the room cooled and heated quickly with very little noise, ensuring I wasn't disturbed while sleeping. The mattress was moderately firm, and there were pillows of different thicknesses to choose from; I slept for two nights without any back pain. The room also came equipped with USB charging ports, a hairdryer, and bottled mineral water. Even the toiletries were pump-style and felt high-quality – every detail showed great care. Finally, the service was warm and efficient. During check-in, the front desk staff greeted us with friendly smiles, quickly processed our paperwork, and even proactively shared information about nearby restaurants and transportation routes. When I called the front desk midway through my stay to borrow a charger, it was delivered in less than 5 minutes. Check-out was even more efficient; verifying information and issuing the invoice was done in one smooth process. They even kindly asked if we needed help calling a taxi, showing no impatience whatsoever. Such a hotel with great value for money and excellent service is truly perfect for travelers. I've already recommended it to friends, and I will definitely choose this place again the next time I visit this city!

This hotel is located on a barrier island chain off Cancun, with a lagoon on one side and the Gulf of Mexico on the other, boasting stunning blue waters at a pleasant temperature. The food at the hotel was excellent; we booked an all-inclusive package, and the cuisine was varied, offering buffet, à la carte, and room service options. The hotel also has many complimentary activities, and we participated in the boating program...

The hotel itself is nice. Everything is clean. The pool is very nice. That's why I chose this hotel. But it's very far from everything: shops, cafes, and other entertainment. There was only one nearby, OXXO, and that was my saving grace. But there wasn't much to eat there. The hotel didn't provide any food either. They only offered a continental breakfast consisting of a bottle of coffee and juice. You can get this set at OXXO for much less.

This was my second consecutive stay at this hotel, and unfortunately my overall impression remained the same. The location is excellent if you want to stay in the city center, although it is quite far from the beach. The room was spacious, and the king bed was very comfortable. However, the hotel still lacks transparency regarding additional charges. Despite booking through Trip.com and paying for the room, breakfast, VAT, and taxes, I was asked to pay an extra MXN 82.12 per night as an ”environmental tax” without being provided with a clear explanation or an official receipt. This created unnecessary confusion. The breakfast was also disappointing. Although it was advertised as a buffet, there was no buffet available. Guests receive a very limited selection, including coffee, juice, a small fruit plate, eggs, beans, and toast, which did not meet my expectations. The room itself was comfortable, but the issues with communication, billing transparency, and the breakfast experience meant that my second stay did not change my opinion of the hotel.

The hotel is similar to a three star hotel but is very economical for the prices it offers. Best part was the morning breakfast buffet. They have a cook who carefully prepares omeletes and quesadillas, definitely recommend the chicken chipotle quesadillas. Buffet may not be included so you may want to double check to be sure. The living quarters were basic as well. You will have a security box, closet, small tv. They commonly clean every morning, if you don't want it to be clean you can place the do not disturb packard. Everything in the room is white, you will have a decent view of the buildings around, but the view is relaxing. Btw, it's advised to secure your belongings if you have a suitcase, this logic would apply any hotel you go to, better safe then sorry. Staff were very nice, everyone within the buffet mostly speak perfect english, but the cleaning ladies were not able to. Just something to be aware of. *** If you love starbucks, they have one at the entrance. They can't make a Barbie Frappuccino but they have most drinks similar to the aiports. I did not go to the pool of gym due to frequent travel to Xcaret. This is a hotel morentowards those who do travel versus the cost of an all inclusive. Overall, this hotel is budget friendly and the concierge/staff were very kind. Defintely worth the considering. FYI, you want to run the water for a little to get it hot. Its more between hot and warm, they could update the shower heads. Bht they give you plenty of towels they have a blowdryer aswell. Also, outlets may be an issue in the single rooms, the family rooms are well equiped. Close to the airport aswell, the drive is around 10 minutes.

Thank you for our wonderful 4 night stay. The kids thoroughly enjoyed the pool and great breakfast. The only negative side is no kettle in the room and they charged us for 2 cups of boiling water of 80 pesos. It’s a bit out of the way from the main town and attractions but that’s why we booked here. Thanks again