Michael
March 13, 2024
Was put off by our reception when it was pointed out that I had only selected one traveller instead two for our room. They wanted to charge an additional fee for my wife even though most countries base pricing on double occupancy. Settled on paying the additional tax for our stay. It was 1pm (after travelling all night to arrive in Santa Marta) yet they steadfastly refused to give us our room until check in time of 3pm. Hotel was not full. Really poor reception but the service from the restaurant, cleaning, pool and other receptionists were very good. Room noisy even though it’s double paned glass you hear all the street noise and hallway noise. Nice rooftop pool and lounge area. Centrally located and near parque de los novios where all the nightlife is. Breakfast included was 4/5.