Capella Taipei

This trip to Taiwan was entirely because of this newly opened hotel! The hotel decoration is very beautiful and in line with Capella's concept! The only drawback is that the service is not worthy of its reputation! First of all, the room type given to me when I checked in was different from what I booked, and it took a lot of time to change rooms~ Secondly, when I sent my clothes for laundry, I was shocked when they were returned after the first wash. They were the same as before!! Is this Capella's service? ? It's hard to imagine~ The second wash was finally clean, and they were charged as usual! Finally, the breakfast was really not delicious, please improve it~

I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you. The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing! However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning. What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: "Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30." Shouldn't there be lifeguards when the swimming pool is open? There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind. In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience.

Capella Taipei is the best Capella I've ever stayed in. It's very new and the alarm clock is on Dunhua North Road. Let me first talk about its catering. Basically, you can eat three Chinese and Western buffets for breakfast. You won't be hungry all day after eating. There are also oysters for breakfast. The swimming pool on the 10th floor is very beautiful. You can order some beef noodles or drinks and snacks in the room. It's very convenient to bring it directly to friends when they come. This time I did it for nine nights at a low price of 30 yuan. It's a place like home.

There is no restaurant, the mattress is too soft, the air conditioner does not cool, the repairman fixed it at 12 o'clock in the evening. It affects rest