Guest User
October 5, 2023
After more than 10 years of traveling with Ctrip, this is the first time I give a bad review on Ctrip:
The room is very old and small. The hair dryer is the kind of old model that has been hanging on the wall for decades, and it is still not usable. Especially the mattress is just a bed sheet, which is hard. Thinking that it is close to my daughter's school and convenient, I was supposed to stay for three nights, but I decisively changed hotels after staying one night.
1: The hotel front desk service is very perfunctory. My daughter is a student of Xi'an Academy of Fine Arts. She went back to school in the morning without taking her iPad. I saw it on the sofa when I was packing my luggage. There was also a decorative sheet at the end of the bed on the sofa. In the afternoon, I met up with my daughter. She wanted to draw, so she said that I didn't take the pen of my iPad. I was careless. I only saw the iPad and didn't go to the sofa to check the pen. I called the front desk to help find it. As a result, it took 4 minutes to call back, and they said that they had looked in every corner and couldn't find it. First of all, my daughter was drawing before going to bed, and the pen and iPad were placed on the stool together. It wouldn't fall far away, so it must be in the room. Secondly: 4 minutes from the lobby to 607, at least 2-3 minutes to walk, there was still one minute left, how could I look carefully and still not find it. Then: I called to ask if room 607 was occupied, and they said it was vacant. If it wasn't occupied, the amount would definitely be in the room.
2: Before checking out, we went out to have breakfast. Because it was raining and a bit cold, I went to the bathroom next to the lobby to put on a long-sleeved T-shirt. Because I was just changing clothes, the door of the bathroom was not locked, and I washed my hands directly after coming out. As a result, I was scolded by the waiter who was wetting the toilet at the time: the tone was very angry and very unpleasant: low quality, not flushing, and asking her to help flush or something. May I ask if I have to flush when I change clothes? For example, if someone urinates and doesn't flush, you are cleaning and help flush once, is it necessary to scold so much?
Praise: The security guard in the hotel lobby is very enthusiastic. When we checked in, he helped with the luggage and bicycles, and helped to find a place to put them. He nodded and smiled when he met in the elevator several times.
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