Hotels in Commercial Lane, Xining

This was the best hotel I stayed at in Xining! There was a Credit Suisse store right in the lobby, so convenient! Check-in was quick and the staff were very polite. The room was clean and tidy, the mattress was very comfortable, and there was even a humidifier in the room – perfect for the high altitude! Highly recommended! Also, there are so many delicious restaurants on Jiaotong Lane diagonally opposite!

Starting with the positives. The construction and decor was great. Showering space was also nice and new. Staff were also helpful and nice. Amenities are ok. Everything you would expect for washing up. But no AC for many rooms without windows is a travesty. Only a electric fan that can only blow for 1 hour at a time. Easy to get asphyxiated at night. Horrible stench of body odor and cigarette smoke was present when I entered my room. Hygiene seemed alright until I showered. And with a small waft of the towels a terrible stench of cigarette odor pierced my nostrils.. Expecting guests to wipe off with this odorous smell is disappointing. Water also leaks from the shower compartment into the toilet floor.

This hotel is located right in the city center, with Mojia Street and Shuijing Alley just a short walk away. There's also an airport shuttle bus stop right downstairs, making transportation very convenient. The room was clean and comfortable, with soft bedding and a thoughtful humidifier provided. Special shout-out to the front desk staff—they were warm and efficient. As we're on the high floors, the night view is also stunning. The breakfast offered a good mix of Chinese and Western options; the local milk tea and beef noodles were particularly tasty and more than enough to start the day fully satisfied

Check-in: The system was sluggish, and the front desk claimed the internet was down again. Room: We booked for two adults and one child, but the pillows weren't adequately provided. The mini-fridge price list for drinks was on the minibar, but the mini-fridge was empty, so what's the point of the price list? Bathroom: The liquid toiletries were of poor quality, yet they still branded them with the Sanyu logo. The hairdryer was a terrible choice. Breakfast: A complete disaster! No one to seat guests, it was chaotic, and despite many staff members, they were all just milling around with extremely low efficiency. Breakfast hours were 7:00-10:00, and we went at 8:30. The food quality was poor, and the kitchen's on-site management was terrible. I asked for an omelet, and they flat-out said no, only fried eggs, with a firm and take-it-or-leave-it attitude! I was shocked. How did Trip.com select this hotel? How do they supervise and evaluate it? The milk quality was poor, there was no freshly squeezed juice, the coffee was bad, the desserts and bread had no variety and poor quality, and the yogurt wasn't refrigerated nor was it on ice… Complaint Handling: I tried to find the F&B director at the restaurant, but it was the weekend, and he was off. No one in charge was willing to come out. I called Trip.com, who handled it professionally, and then I received a call back from a lobby manager who was clueless. I requested to speak with the hotel's duty manager, and the person who called back was a man responsible for the kitchen, which was fitting. He immediately asked how I wanted to resolve it, implying he wasn't really concerned. I listed out all the issues one by one, and he replied, 'Minor oversight.' Nothing was resolved. Additional points: 1) Unused 'clean' linens and bathrobes were stored in the laundry cart. 2) When checking out at 11:35, there was no one at the front desk, only two concierges, who said everyone had gone for lunch. Excellent management! 👍

The hotel lobby's decor was luxurious and grand, and the front desk staff were incredibly polite and welcoming, their smiles were truly heartwarming. I had originally booked a standard room, but the front desk agent thoroughly explained the benefits of a view room. After upgrading, the floor-to-ceiling windows offered an absolutely stunning view. The cleanliness was impeccable, and the mattress was perfectly firm yet comfortable. It was quiet at night, not noisy at all, making for an overall perfect experience.

The environment is quiet and elegant, full of thoughtful details. The front desk staff are warm and patient. The location is very convenient, and the room has great natural light. It's very clean and quiet, offering excellent value for money. I will definitely choose this place again next time.

Waking up to the city skyline right outside my window, with the morning sun painting the clouds, was simply breathtaking. The breakfast, a fantastic spread of both Western and Chinese dishes, truly set me up for the day – from freshly cooked noodles to aromatic freshly ground coffee. Plus, having complimentary access to the gym and laundry room was a thoughtful touch that really rounded out the five-star experience!

The room was great and the mattress was comfortable! The location is convenient. The staff were very enthusiastic, definitely a big plus 👍. The food at the Chinese restaurant was delicious. Stepping out, you're right at Qilin Bay Park, where you can enjoy the Nan Chuan River scenery. Strolling along the river was very pleasant.

I stayed at this hotel for three days in Xining. The rooms were spacious and bright, very clean, and the service was good. Parking was usually available, but sometimes it was a bit tight, so it's best to reserve a parking space in advance with the front desk. The hotel breakfast was plentiful and quite good. It's right across from Wanfang City, with a large supermarket downstairs, making it very convenient to buy all kinds of daily necessities. There are also many snack shops and yogurt shops nearby, which I won't go into detail about. Also, this hotel is located in the center of Xining. In case of altitude sickness, the Second Affiliated Hospital of Qinghai Province (I think) is just a ten-minute walk away. Don't ask me how I know 😂

Recommended to stay Facilities: complete and easy to use Sanitation: clean Environment: tidy Service: warm Really good, good location, there is a bus stop at the door, and it is convenient to take a taxi.