The hotel boasts a good location, conveniently close to the airport. Situated directly across from a police station and seemingly surrounded by upscale residential areas, the security felt excellent. A large shopping mall is also just a 10-minute walk away. Breakfast was quite good, with options that suited local palates well. The hotel restaurant also offered very generous portion sizes for meals. However, the cleanliness was a slight concern. During my multi-night stay, I woke up on two separate nights to use the bathroom and unfortunately spotted cockroaches.
I am bias with this place. I did an intership in this hotel 28 years ago and I absolutely love Hotel Hacienda Santa Barbara. It is still quite elegant and the area where is located is one of the best in the city. The service, the room, the bathroom, they are all great. I really love the breakfast buffet for the top quality of the food and the variety of native Colombian fruits. The staff (Edwin in the front desk, Don Pedro and Ana in the restaurant..) are extremely helpful and efficient. I will alway try to book this place whenever in Bogotá. Thank you
Customer service was pretty rude and dismissive and this is coming from a super chill kinda customer.
Room is clean and modern but basic. No water bottles supplied - definitely should be at the price the hotel charges.
Location great with transfer to airport but you must give 24hrs notice or they refuse to collect you.
Breakfast is 5/10. Not terrible but limited in selection and not very good quality.
Wifi was also poor.
Gym is dire.
Overall I wouldn’t recommend it.
The hotel is located close to the city center, which is relatively safe and belongs to the wealthy area. It is okay to stroll alone on the street during the day. The surrounding environment is good. The hotel breakfast is very good, with a wide variety of options. The service attitude is also very good. It was a good experience
Facilities: Fully equipped, most local hotels in Colombia do not provide toiletries here are free
Hygiene: clean up in time, because the room occupied by the meeting was not cleaned in the morning, during the meeting every 30 minutes to ask if it needs to be cleaned up
Environment: A well-regulated 5-star hotel environment, Juan Valdz in the lobby is still very convenient
Service: Take the initiative to carry luggage, book meals 24 hours online, room service efficiency is high
Great staff good amenities close to the airport and nightlife. One of my new favs. I have stayed at the Mariott, the Capital , the Aloft, and the Dann Carlton. Def will be back to this Hilton. #shoutouttoparis her daddy knows how to make hotels for American abroad.
Nice hotel located in safe area of city. Breakfast buffet is really good. By some reason it advertises through this app that hotel has a pool and facility does not. There is a nice sauna on the eighth floor.
The hotel environment is still very good, the price is a little bit high, there are many other hotels in the same location to choose from, you can find more cost-effective. But this hotel is very close to the university, there are many restaurants to eat at the back door of the university.
Some of the ladies at the front desk were very nice and very respectful, but there were some gentlemen who was quite rude, and there was a young bartender who kept harassing us for more tips even though it was on the bill. When we checked in we parked across the street the car was outside for 5 minutes the security watched the tow truck take the car and then they came in when the car was already loaded it almost seemed like they were in cahoots with each other, but I can't confirm that, but it seemed a little odd that they watched I'll call get towed cost us over a million and a half pesos to get out car back
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60 reviews
9.0/10
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AAnonymous UserThis hotel is in a good and safe location, close to great restaurants and bars, as well as the National Museum. The historical downtown isn’t far either, making it a convenient base for exploring the city.
The rooms are spacious, very clean, and well-maintained. The staff are friendly, speak English, and are always ready to help. The only downside was the bathroom door, which didn’t fully close, leading to water splashing outside. Other than that, everything was excellent.
Another bonus is the Georgian restaurant right next to the hotel. The food there is incredibly authentic and delicious - highly recommend it if you’re looking for something different!
AAnonymous UserThe hotel boasts a good location, conveniently close to the airport. Situated directly across from a police station and seemingly surrounded by upscale residential areas, the security felt excellent. A large shopping mall is also just a 10-minute walk away. Breakfast was quite good, with options that suited local palates well. The hotel restaurant also offered very generous portion sizes for meals. However, the cleanliness was a slight concern. During my multi-night stay, I woke up on two separate nights to use the bathroom and unfortunately spotted cockroaches.
GGuest UserThe best part of this hotel is the breakfast. Lots of food options and great taste as well. They also serve some rrally good Colombian food and soup. The staff are also very friendly and helpful.
The room is ok but not impressive. The problem is that they do not provide consistent amenities. We have two rooms booked, with one room has sufficient shampoo and body wash supply as well as coffee machine, the other does not have either. When I called the front desk, they could not help as they did not know where to find the supplies.
Other than the above, the location is very good, conveneint and safe.
AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
GGuest UserLong established downtown hotel (not to be confused with its namesake the Tequendama hotel - one block away). The location is convenient for accessing public transport and the airport - although it can at first feel a little intimidating particularly at night when the area is much quieter and there are not so many options for eating. The hotel itself offers spacious suite style rooms which although a little dated are well maintained and kept very clean. I also was not aware of any noise from other guests. The WiFi was a bit patchy, and the hot water could take a while to work through (possibly because I was on a higher floor).
Breakfast was substantial with a number of local dishes, which for me were a little heavy - so perhaps more lighter options could be considered. I didn't use either the gym or spa so can't comment.
Finally, all of the staff I had contact with were very approachable and professional. I generally communicated in Spanish but I believe that the reception staff at least had English language skills. Overall, I consider that the hotel offered good value for money for the price I paid (c.£43 per night)
MMileKruminaI stayed at this hotel with my mom. It’s really close to the airport and a few blocks from “El campin stadium” transmilenio station. Also a shopping mall is a few meters away. I stayed on a Wednesday so there wasn’t much music but I can see how it can be quite loud during the weekends as there are many clubs near by. The breakfast was good and the room was okay. I must say that this hotel feels more like a motel or bed and breakfast as it is extremely basic. No decorations or any living areas that are inviting so it’s good just for a night or two but not for a holiday. There isn’t any elevator and no men that can carry your luggage so my mom carried my suitcase up to the third floor and the receptionist and I carried the big luggage up to the room. The water pressure is great and the hotel has hot water. Also there is satellite tv with options in English and Spanish. I have no idea if the hotel staff speaks English or not as I speak spanish. Overall it was good as the area is safe and close to most places I wanted to go like Monserrate.
XXiejunwen sevenLocated in the rich area, in the office building, the safety and health of access is tall. There are Japanese dishes downstairs, Mexican dishes, local South American dishes, very convenient, and the service is polite and thoughtful. recommend.
AAmybellI had always felt very good in this hotel, everyone had been so kind and respectful until today, December 3, 2023, at checkout, when the vulgar and unpleasant receptionist faced a mistake that we did not make, because according to her the payment was not I had made prior to check in I was going to call the police, the day we entered we asked if the payment had been made and they told us yes. We then proposed that they send us a payment link but they did not do it and they did not do it, instead this woman behaved like a vegetable seller, yelling at us and entertaining us in front of the other guests who were checking out, she is definitely not a suitable person To deal with humans, he knows no decency, much less customer service. An efficient and respectful person is supposed to be at a reception, but this lady does not have an iota of decency or education. Well on the other hand I want to give a special recognition to the girl in charge of the restaurant Dyana who should be in a position as reception since she is the most decent and kind person, always attentive to everything and with all her charisma she gets my 10/10 , this is quality staff, the same for Carlos, the bellboy who is full of kindness and efficiency. I recommend you be more efficient in providing. Several payment alternatives were provided to its clients, on a Sunday there was no one to enable a payment link or anyone to monitor the hotel's security.
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