Hotel is ideal for all local amenities, it comes with a fridge and microwave good shower room and well serviced.
Only complaint is that the beds are so low it's impossible for anyone with any disabilities to get in and out of bed and is only reason I won't be staying again.
First off it's really important to know that this hotel is actually a community enterprise and not just a hotel! So for a start - by staying here you are actually investing in disadvantaged groups in Cheltenham as well as having an impeccable nights stay. The room was a decent enough size and the bed was extremely comfortable. Two good sized windows meant it had plenty light. The bathroom and the room itsself were immaculate - it was obvious that cleaning was done regularly and properly. The decor is nice throughout the hotel and was a lovely place to stay and have breakfast. The breakfast was served promptly and the menu had good variety. I also asked Sam for some extras due to the nature of my stay and all of them were accommodated and at a reasonable price!!! All in all - it was a great stay and I would definitely book again. Keep it up!!!
Stayed for 1 night with breakfast with my son and husband . Had a multiple room ( double and single bed ) .
Room was very clean , good size with a desk and chair . Wardrobe , hairdryer and iron facility. Also good sized Tv .
Bathroom again clean and supplied with towels , hair and shower gel .
The added bonus was access to the fitness suite ( pool and gym ) .
Hotel contained a bar and separate restaurant area . We didn’t have to book a table , we were seated straight away . Food was slightly expensive in price , but adequate.
Breakfast was a buffet , well presented, a variety of choice of cooked and cold choices .
The only thing I would say was a bit of a “ let down” , was paying £7 to park our car in their private car park .
Overall a lovely hotel , to which I would definitely return to !
The Reception lady was also very happy , friendly and chatty 😁
With a stay at The Dial House in Cheltenham, you'll be just steps from River Windrush and Bourton Model Railway Exhibition. This inn is 12.4 mi (20 km) from Cotswold Wildlife Park and Gardens and 0.1 mi (0.1 km) from Cotswold Motoring Museum.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.
At The Dial House, enjoy a satisfying meal at the restaurant. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 7:30 AM to 10 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Stay in one of 14 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
The bed is very comfortable, and if you need it, you can change the sheets in three days. Someone cleans it every day, which is great. On the day of check-in, we will prepare milk bread and some fruits for you. Check in is the main room of the hotel. Personally feel that the facilities are a bit old, not as fresh as the picture. The kitchen supplies prepared can only be used for simple European-style meals, and Chinese-style dishes are reluctant. The washing machine had to complain about it, it was very dirty, there was hair and dirt, but it was useless.
The room was amazing. This is the cleanest and most beautiful country hotel I have ever stayed in. The service staff was very warm and thoughtful, the breakfast was delicious, and the room was very cozy and the furnishings were warm and beautiful! Highly recommended, and I hope to bring my children here to stay again!
Good location just a short walk from the town centre.
Hotel is clean and has good amenities.
Booking in was easy using the app.
Near local owned businesses that serve good food and drinks so no need for a bar or food the hotel
Nice size rooms , some need refurbishing, would like a fridge. Clean but not spotless. Paid extra to have a room with opening doors as it was a hot night and no air conditioning. Disappointed that you have to pay £10 each! To go in the pool as it’s in the spar building ran separately, wasn’t special so we didn’t bother but it was one of the reasons we booked this hotel as it was on their hotel photos and list of amenities which is false advertising!
Great
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WWing SzeDisappointing Room Size
The hotel room I received didn’t match the specifications promised during booking. Advertised as a 26 sqm King-sized space, the room I walked into was significantly smaller (around 20 sqm) —cramped and difficult to navigate, with barely any space for luggage or comfortable movement.
Initially, the service agent insisted all rooms were the same size and claimed I’d been upgraded to a Queen-sized room. They also told me no alternative rooms were available due to full booking.
After nearly an hour of late-night discussion with the on-duty manager—around 11pm—I was finally offered a room that was noticeably more spacious and aligned with my expectations.
This experience highlights the importance of honest and accurate descriptions in hotel listings. I hope future guests won’t have to deal with the same confusion and inconvenience.
CChristopherI actually live in the neighborhood around this hotel, but I booked it to host a friend for the weekend. It's not the easiest option in the vicinity to walk to from the train station, though the walk which goes along the canal for most of the way is super scenic if you have time to spare on arrival. The cab to the hotel was also fairly quick and cost us about fifteen quid.
Check-in was super convenient and casual, and the girl working walked us up to the room to introduce all the amenities and features of our room. The room was well equipped but it was a little bit of a disappointment that it didn't have a mini fridge - there aren't a lot of food options or supermarkets in easy walking distance from the hotel, so we had brought some items with us that we had to leave on the windowsill to keep chilled.
Overall though the room was great. The lower level living room was a super comfy spot to chill and eat, and then the raised bedroom was incredibly cosy. I'm 5'11” and I will say I almost took myself out on the sloped walls a few times - I imagine anyone taller would have to be very careful. I've noticed that showers in this area generally aren't super hot or pressurised, but the setup here wasn't too bad.
The pub below is of course super charming, a great place to sit with a pint and watch the sunset, though we didn't try the food. I will probably come back to this pub, and would stay in the inn again if I ever have any reason to.
GGuest UserThe Mousetrap Inn proved to be an excellent choice for our recent getaway. The location is absolutely perfect – just a pleasant walk to the main town, giving us easy access to local attractions, shops, and restaurants while enjoying peaceful surroundings.
What truly made our stay memorable was the genuinely friendly staff. From check-in to checkout, every team member was welcoming and helpful, going out of their way to ensure we had everything needed. Their local knowledge and recommendations enhanced our entire visit.
The included breakfast was a real highlight and exceptional value. Fresh, well-prepared options with plenty of variety kept us satisfied each morning before exploring. It's rare to find complimentary breakfast that actually exceeds expectations.
The inn maintains a cozy, welcoming atmosphere that perfectly matches its charming name. Clean, comfortable accommodations combined with the convenient location made it easy to enjoy both tranquil relaxation and vibrant town center activities.
Highly recommended for friendly service, great value, and ideal location.
DDavid WachendorferMansley refers to their properties as ”managed apartments”. There is no on site staff, you check in online and get a single code that gets you into the building, your room, and the parking. They are very attentive during the stay to make sure you know that if you need anything they are a phone call away. I absolutely love this concept! The property itself appears to have been recently renovated and in immaculate condition. The room was stunning. You walk into a living room area with kitchen with soaring 2 story ceilings. The bedroom is an upstairs loft with king size bed. Towels, linens, mattress, coffee service, etc. are all top of the line. The location can't be beat. Right in the heart of town center with everything you could possible need a short walk away. They have a secure parking lot right next to the property as well. I have stayed at all of the trendy hotels in Cheltenham. This is by far my favorite. Won't stay anywhere else when in Cheltenham. Can't wait to try another Mansley property.
GGuest UserHotel is ideal for all local amenities, it comes with a fridge and microwave good shower room and well serviced.
Only complaint is that the beds are so low it's impossible for anyone with any disabilities to get in and out of bed and is only reason I won't be staying again.
GGuest UserThe room has an old house smell that is unbearable. The small air conditioner installed has a very dirty filter and I dare not turn it on.
The front desk staff is not always there, and there is a queue for check-in
The environment outside is very beautiful
JJWLoved staying at the Bell. Right opposite Tewkesbury Abbey, you couldn’t ask for a better location. Free parking is a real bonus here too and the location is close to the Severn Way walk, for walks down to Deerhurst and beyond.
Friendly , engaging , genuine, and sometimes fun, service and attention from all the staff made us feel very welcome.
The breakfast was so worth the price, and huge portions too! We also stayed for dinner one night ( had a great Indian at the Raj the second night) and were so nicely surprised. Being a ‘pub chain’ hotel you sometimes think the food might be quite bland and corporate but the chefs here know what they are doing. So happy with the food.
One or two minor grumbles might be the traffic noise, as our room was on the road ( so wore earplugs and fine) and the very soft bed, but meh, it was fine really.
We would more than likely stay again if passing through this way in the future.
CCaroline JaneWe are a family of four and booked 2 junior suites and requested both on booking and during email correspondence prior to our arrival for double bed and twin bed configurations. On our arrival we were allocated rooms at opposite ends of the hotel, on different floors and with 2 double beds. Housekeeping had apparently gone home for the night despite arriving before 6pm and so this could not be corrected. The hotel had a beautiful open fireplace in the main bar which for some reason on a cold night in December wasn’t alight. We ate dinner in the hotel brasserie where a significant number of dishes on the menu were unavailable with no explanation from the staff when asked. At breakfast the following morning we were unable to order coffee as apparently this service is not available on weekends. Overall, despite a great location, this was a very disappointing stay.
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