ThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest.
We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door.
This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day.
This summer, the Lake Biwa Hotel was by far the most satisfying part of our Kansai trip. We booked it through a Ctrip group deal for just over 500 RMB, which even included two tickets for the Michigan cruise – an absolutely incredible value! We booked the 90-minute cruise for 11 AM, and after enjoying dining, sightseeing, and a show on board, we had just enough time to head back, collect our luggage, and check into our Osaka hotel.
**Transportation:** Getting there was quite convenient. It's a short ride from Kyoto Station to Otsu Station, and once you exit the station, there's a hotel shuttle bus waiting. While it's not a long walk, having the shuttle was much appreciated, especially with luggage. I'd recommend having dinner around Otsu Station, as there aren't many dining options close to the hotel.
**Service:** The hotel service was outstanding. As soon as we entered, someone immediately offered to help with our bags. We'd bought a lot of groceries from the supermarket at Otsu Station, and a staff member proactively offered to carry them for us. After taking our name, she even delivered them directly to our room – truly thoughtful service! The check-in staff were also very welcoming and enthusiastic; we felt like we were receiving five-star service. A tip: if you want to book the Michigan cruise, it's best to inform the front desk during check-in. They can help arrange all available time slots. In August, during the summer holidays, they even provided fireworks, which guests could set off at a designated platform in the evening, with staff on-site for assistance.
**Facilities:** The hotel rooms are very spacious, and all rooms offer beautiful Lake Biwa views. We were assigned a corner room with a huge balcony and a truly expansive vista. The bed was also very large. Although the hotel shows a bit of age, it's very well-maintained, and the cleanliness was excellent, making for a very comfortable stay. The hotel also boasts hot springs (onsen), with both outdoor and indoor options, which was a fantastic bonus!
**Environment:** The hotel is directly adjacent to Lake Biwa. From the second-floor platform, you can directly access the lakeshore. The next day, after checking out and heading to the Michigan cruise, we simply walked along the lake. It was very close, and the scenery was absolutely stunning.
**In summary,** our stay at the Lake Biwa Hotel was an exceptionally great value experience. Next time, if I get the chance, I'd love to stay for a couple more days, rent a bicycle, and cycle around the lake. This hotel comes highly recommended!
Good location just near station. The room is the biggest I have ever stayed in Japan. The facilities are good and new. Hotel offer free breakfast and fresh fruit juice. Highly recommended!
We stayed two nights in the hotel with breakfast and dinner. The web page of Trip.com showed that there was onsen in the hotel but when we check in, we were told that it was a ”mistake”. There is no onsen and the photo is a public onsen half an hours away. It was very disappoining that the Trip.com include photos irrelevant to the hotel. Dinner was also diffferent from the web photo. We have to pay 2500 yen each to upgrade the dinner to shsbu shabu. Breakfast is Japanese style with limited choice. Other than these, we had lake view room and shopping mall is nearby which are the advantages.
I really like this house~ The design and decoration of the house is very Japanese and fashionable. There are many things. It may look messy, but those who choose to live here should not care too much about it. After all, it’s here. For these messy hand-made decorations~! In the room and in the small cafe below, most of them are made by One Piece. The workmanship is exquisite and the styles are many. When the decoration is suitable. On the first night of staying, I didn’t go out to play. It took a long time to take pictures in the house to see the figures. Ahaha~ quite satisfied~!
I recently stayed at AB Hotel Hikone and had an exceptional experience. The location deserves a solid 5 stars—it's conveniently situated at 5-9 Daitocho, Hikone, Shiga, offering easy access to key attractions. The cleanliness of the hotel is commendable, earning another 5-star rating. The staff was friendly and accommodating, though a slightly higher rating for friendliness would enhance the overall experience. The value for money is excellent, with top-notch facilities that deserve a full 5 stars. The breakfast exceeded expectations, earning a perfect score. Overall, AB Hotel Hikone provides a fantastic stay with its prime location, cleanliness, value for money, and outstanding facilities. I highly recommend it to fellow travelers seeking a delightful and comfortable accommodation experience in Hikone, Japan.
The hospitality at the hotel was exceptional! From the moment we arrived, the staff greeted us with warm smiles and a genuine willingness to assist. The attention to detail in service, from the personalized welcome to the thoughtful amenities in our room, made our stay truly memorable. It’s clear that the team is dedicated to creating a welcoming atmosphere, ensuring that every guest feels valued and comfortable. I would highly recommend this hotel for anyone seeking a delightful and accommodating experience!
The room is large, close to the station, and there are places to eat around.
The front desk staff speaks fluent English and there is no problem communicating. The room is quite spacious.
The hotel has bicycles for rent. Cycling is the most convenient way to visit Omi Hachiman, and it is recommended to try. The hotel is very convenient to Hachiman Shrine and Baumkuchen Factory. On a sunny day, it is also very pleasant to go to Azuchi Castle through the fields and villages.
We didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
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AAnonymous UserIt was a great stay at this ryokan! The hotel is able to arrange a car to fetch you from the JR station. You can call them using a dedicated phone at the station which is used to contact the different ryokans. The car arrived in 10mins or so. The ride to the ryokan was also less than 10mins. The hotel also fetched us to the station on the last day of our stay.
The ryokan itself is homely and cozy. We were greeted by an english speaking staff who introduced us to the amenities of the ryokan. There was also a nice welcome tea and matcha chocolate. Our bags were brought to our room as well during this time.
The room is spacious and cozy. The hotel prepared 2 welcome biscuits in the room which was a nice personal touch. The room has a nice living room and a great view of Lake Biwa. Recommend to catch the sunrise over the lake! There are 2 normal beds as well as futon beds (need to set up yourself). Both are comfortable. The hotel also prepared pretty yukata for both female and male guests which you can wear during the stay. There are 4 different designs for ladies, and one design for the guys. You can request for different size if the one in the room doesn’t fit you. There is also a full length mirror and a mini dressing area at the side of the living room. It was fun dressing up in the yukata!
The toilet, basin, shower and hot tub areas are all separate. The toilet is a little small, but the basin and mirror area is very spacious. The shower area is quite small as well and the shower head is rather low so you need to hold the shower head if you wish to wash up while standing. There is a small stool given for you to sit down though. The hot tub area is semi-outdoor and you can see Lake Biwa. But it is quite small (only good for one person). It was too cold so we didn’t use the hot tub.
Instead, we booked the private onsen for 50mins. The private onsen has a private toilet and dressing area which is equipped with hairdryer, body lotion etc. There is a water dispenser as well if you need to hydrate yourself. The onsen area has a washing area, and the hot tub area is spacious for 2 person. There are privacy screens around the onsen area but there is a small gap to let in cold air for ventilation. Wish there is a good view from the private onsen but it was still enjoyable!
Dinner and breakfast was Kaiseki style, and the meals were one of the highlights for my husband and I. We really enjoyed the courses which are clean tasting yet wholesome, fresh and flavourful. It was such a sumptuous treat!
The ryokan also has a souvenir shop if you wish to buy anything back.
Overall, my husband and I really enjoyed the stay here and we agreed this was one of the main highlights of our 12 days trip in Japan. Highly recommend!
GGuest UserThe hospitality at the hotel was exceptional! From the moment we arrived, the staff greeted us with warm smiles and a genuine willingness to assist. The attention to detail in service, from the personalized welcome to the thoughtful amenities in our room, made our stay truly memorable. It’s clear that the team is dedicated to creating a welcoming atmosphere, ensuring that every guest feels valued and comfortable. I would highly recommend this hotel for anyone seeking a delightful and accommodating experience!
WW ChungThIs was a really bad experience staying in this hotel. We check-in around 9pm at night and discovered that the hotel has arranged a damaged room (refer pics) for us at the moment before bed time . One door of the wooden cabinet was lost but leaving the door hinges on the side of the cabinet. We decided not to request to change the room, despite we felt this is not being respected as a hotel guest.
We complained the issues to the front desk and the customer service officer explained that it is not a broken/ damage cabinet door but this was their intention to remove the door.
This seems an excuse since if this was the intention to remove the door why only one door was remove rather than both. The door hinges was still attached which means the door could be reinstalled one day.
GGuest UserThe hotel is only a 10-minute walk from Hikone Station, which is very convenient. The hotel is opposite Hikone Castle, and you can see Hikone Castle while taking a hot spring bath, especially the night view is better. The breakfast is very rich, with many varieties and good service.
GGuest UserOverall experience only so so average……. I don’t expect such a huge hotel giant - Marriott Group has these shortfalls !
Let’s talk about the suggested improvements on facilities provided by hotel:
1) parking facilities - there is no accessible ramps or pavements for customers taking their heavy luggage from the parking areas - the only thing that we can do was to carry these luggages up the staircases to the hotel lobby from the parking area.
2) hotel entrance lay-by - it was raining heavily when I checked out today. I planned to drive my car to the hotel entrance so that my family members can jump into the car and I can load all my luggages to the trunk under the canopy of the hotel entrance. “Luckily”, the canopy is too short and has no such design and finally everybody got into the car and they were ALL WET. I have to load those luggages to the car under the rain……
3) Onsen (public bath) - nothing to say about this old, obsolete, small public bath without maintanance.
4) staff - I’d say, with the “name” of Marriott, this hotel is really under staff……
Other - nothing to say really
TTimentoDiverI recently stayed at AB Hotel Hikone and had an exceptional experience. The location deserves a solid 5 stars—it's conveniently situated at 5-9 Daitocho, Hikone, Shiga, offering easy access to key attractions. The cleanliness of the hotel is commendable, earning another 5-star rating. The staff was friendly and accommodating, though a slightly higher rating for friendliness would enhance the overall experience. The value for money is excellent, with top-notch facilities that deserve a full 5 stars. The breakfast exceeded expectations, earning a perfect score. Overall, AB Hotel Hikone provides a fantastic stay with its prime location, cleanliness, value for money, and outstanding facilities. I highly recommend it to fellow travelers seeking a delightful and comfortable accommodation experience in Hikone, Japan.
KKyoto GodIt was very clean and well-cleaned. The living environment around the station is convenient, with a medium-sized supermarket, two Seven-Elevens, and a Starbucks right next door. You can do your laundry, and toothbrushes and towels are also provided.
Kyoto is a 10-minute subway ride away. It felt more convenient than many accommodations in Kyoto city. Otsu is full of nature and has a calm atmosphere.
I recommend it so much that I don't want to let too many people know about it (lol). The staff were all very kind, and it was fun to have the restaurant help me check in. I'm very grateful!
Very clean and well-maintained. The area around the station is super convenient—there’s a mid-sized supermarket and two 7-Elevens right next door, plus a Starbucks. Laundry is available, and they provide toothbrushes and plenty of towels.
It only takes 10 minutes by subway to reach Kyoto, and honestly, it felt even more convenient than many places inside Kyoto. Otsu has a peaceful, nature-filled atmosphere that’s quite refreshing.
Honestly, I almost don’t want to share this gem—worried the price might go up! Big thanks to the kind staff. Fun detail: even the restaurant team helped with check-
MMelonimoniWe didn't know that this is a love hotel and only realised it the day before checking in, as the check in is only from 6pm. The room is very spacious and we didn't mind the ****, condoms and lots of beauty products it came with. :D However, I didn't know that hotel rooms in Japan can allow smoking, so the strong cigarette smell in the room was very off putting.
We put up a 'do not disturb' sign because we don't need cleaning daily. The second day I noticed some of the **** from the hotel were gone in our room but the room wasn't made (bed wasn't made, trash not emptied). I asked the staff and they said they removed it because they thought it bothered us. This was a bit weird to me, I'm not sure where they got the idea from and I don't know why they entered the room. It's also important to note that the train only runs once per hour most of the day (during some hours twice).
AArt of MomentsThis isn’t our first stay at a Vessel Inn, and it likely won’t be the last. They’ve become a safe, reliable choice for us whenever we travel around Japan.
The room at Vessel Inn Shiga Moriyama was exactly what we expected—clean, well-maintained, and equipped with the standard amenities and toiletries we’ve come to appreciate. We didn’t get a chance to use the hotel facilities this time, so can’t comment on those.
Our main concern is always the cleanliness of the bed and overall comfort, and we’re glad to say it passed with flying colors. No funky surprises, just a peaceful night’s rest.
One thing that stood out: the room size felt more spacious than what we’re used to in places like Osaka. Definitely a plus when you’ve got luggage or just want to breathe a little easier.
All in all, a solid stay that gave us what we needed—nothing fancy, but exactly right.
TTimentoDiverNestled in the heart of Konan, Hotel Sun Crest is a poetic haven. Its location, adorned with 4 stars, unveils a serene canvas in Iwanechuo. Cleanliness, a masterpiece, claims 4.5 stars, each corner brushed with meticulous care. The staff's charm, akin to a subtle melody, earns a modest 4 stars, adding a harmonious note to the sojourn. A symphony of value echoes with 4.5 stars, a fusion of quality and affordability. The facilities, a choreography of comfort, dance gracefully with 4.5 stars, creating an opulent performance.
Amidst this artistic tapestry, the breakfast tableau is a radiant 5-star spectacle, a crescendo of flavors. However, stealing the spotlight is the spacious single occupancy room—a sanctuary of tranquility. Hotel Sun Crest, an aesthetic voyage, invites patrons to savor the blend of practicality and allure in the heart of Konan.
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