The hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities.
However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance.
Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.
booked a 2 bedroom apartment at unit P-16-13, location in PJ was ok but the roads are too confusing even for Waze to navigate. like that it is next to Empire City Mall but the mall is not fully functioning yet.
apartment is clean and furnished, but only 1 bedroom has windows, second bedroom is small, windowless and can be claustrophobic for long stay.
toilet is a shared space between two bedroom units, doors are tricky to manage, desperately needs better lighting (toilet light too dim) and a shower curtain to keep the wet/dry area separate, the entire toilet floor gets wet no matter how careful a person showers.
rooms are pretty space tight, can be better equipped with more socket outlets, suggest to install beside table lamps which is more ionvenient for users without the need to turn on entire bedroom light which can be very disturbing.
kitchen is well equipped, living area is ok, fridge is not cold enough, housekeeping serves new towels but refuses to collect back the used ones, so we are stuck with a pile of towels over 7days stay.
only elevators to serve 25 floors, waiting for lifts can be as long as long as 5mins or more.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
The location is convenient. It is easy to reach Petaling Jaya and Kuala Lumpur. Parking is available and well managed. The room was clean, comfortable, and quiet. The bed was good and allowed me to rest well after a long day. Housekeeping did a proper job and the room was well maintained.
Hotel near Bandar Utama,Petaling Jaya16.7% of visitors choose this area
GGuest User2026.02.02
Location is at the center of Damansara area. Very near and walking distance to 1 Utama shopping centre, IKEA too! Hotel look very new and clean but a bit pricy if included breakfast. Services is okay. Not satisfied even Malaysian have to pay for the Selangor tax!😭😭😭
Dear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
Ssophianeo892025.12.27
I had a pleasant experience at this hotel. The location was close to KLIA Terminal 1 and there was complimentary buggy service available at level 2 next to the escalator taking guests to/from the hotel across the connected sky bridge (approximately 2-minute ride). The room was clean and the shower water pressure was strong. The customer service was great. The only drawback was the buffet breakfast which was lack of flavour.
We were incredibly lucky that day; the hotel upgraded us from a standard suite to a villa suite. The scenery here is absolutely beautiful, the food is delicious, and the staff are all very kind 👍🏼
Room was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.01.30
Spent New Year's Eve here, and dinner was excellent. The room was very clean, and the two rooms could be connected via a door, which is perfect for families. Breakfast was incredibly rich and the food was fresh. The hotel offers a shuttle service to and from both terminals every hour, which is great because a one-way taxi ride costs at least 30 MYR. The staff were particularly patient and meticulous. If you have an early morning flight, this is definitely the best choice.
Very Good
1001 reviews
8.7/10
Price from
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8.8/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
AAnonymous UserSmall hotel but very good for convenient for touring around the city. At the heart of downtown just right across famoous street food night market, surrounded by shopping centers and restos, few blocks away from the hop-on-hop-off tour bus. The room is clean, modern and well-equipped. Just a warning to those looking for a quiet relaxing stay, do ask for a room not facing the front street as night life in the area could be noisy. Staff are professional and helpful. Will book again if coming to KL.
AAnonymous UserMy family n I felt this hotel not bad and convenient for shopping. The mines shopping mall is just next to the hotel. Can book again if there family holiday there. The staff is v friendly
EeasondingI always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
SStarferryStrategic location at Putrajaya. Right at the shopping mall and very convenient to find food. Room is spacious. However, the breakfast is packed breakfast that I think shouldn't not be offered at all. Anyone booking this hotel, need not book the room with breakfast. Full with disappointments only.
GGuest UserRoom was immaculate with good view of the city.
Great pillows. I received a chocolate cake with a birthday wish as my birthday falls in January. That was touching!
The only hiccup was the housekeeping which didn’t top up the tea bags. I called at 8am, they acknowledged but no one came until it’s time for me to check out at 1pm.
Overall, I had a good stay.
CChua EcynI found the location very convenient because the hotel is right above Sunway Pyramid mall, and there's even Din Tai Fung and Haidilao right outside the hotel entrance. The room type was also quite spacious, and the bathroom was clean.
AAng.LinBooked the 2-bedder for the 3 of us. It was perfect. Check-in was easy, right at lobby. Need to deposit RM200 cash. Apartment access was straightforward with key card. Rooms were clean and tidy. Toiletries and towels provided. Couldn’t ask for more. Good value.
GGuest UserDear Sir or Madam,
I would like to share some feedback regarding my recent stay at your hotel.
I was allocated an interconnecting room, which I was not aware of at the time of check-in. Unfortunately, noise from the adjoining room continued until around 1:00 a.m., making it difficult for me to fall asleep. The noise then started again at approximately 6:00 a.m., further affecting my rest. I would appreciate it if you could kindly advise why an interconnecting room was assigned, especially when the neighboring room was occupied by guests unknown to me.
In addition, I would like to highlight some concerns regarding room hygiene. I noticed hair in several areas of the room, and there were also blood stains on the pillowcase, which was quite concerning.
I hope this feedback can be taken constructively, as I believe it will help improve the comfort and experience of future guests. I look forward to your kind attention to these matters.
Thank you for your time and understanding.
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