Hotels With Spa in Guangdong, China

I chose Wyndham again this year because of my pleasant stay during New Year's Day last year. However, the service this time, at the same time of year, was vastly different. First, the front desk handling check-in clearly ignored my special requests. As a result, when I got to the room, I found that the room I booked was the exact opposite of what I requested. Furthermore, the so-called 'lake view' room only offered a view of large trees (Picture 1). If the hotel didn't have the requested room, shouldn't the front desk have informed the guest? Secondly, I don't think Wyndham accurately estimated the number of guests for breakfast. The entire breakfast restaurant was incredibly noisy, no different from a wet market. I can understand this, as it's a holiday and there are many people. But while people were eating, those coming in would just stand next to others' tables, which I imagine was frustrating for both those trying to eat and those looking for a table. The restaurant staff's instructions for seating guests were also unclear (Picture 3). This is because there were actually dining areas on the other side of the restaurant, but they were in a sunken area and hard for guests to notice. As for the auntie at the rice noodle roll station, I wonder if she wasn't getting paid or wasn't trained, because she wore an unpleasant expression for all to see. If you can't give an extra portion according to policy, you can explain it nicely, because guests might not have seen the notice. But being confrontational with guests only causes anger, especially when the dining atmosphere is already so frustrating! In other hotels, staff are attentive to special families and even offer assistance, but despite Wyndham's high room rates, the service falls short. The breakfast selection was very ordinary, very ordinary, and with so many people, the queues for the limited made-to-order stations were incredibly long. The experience was very poor, and I didn't end up eating much anyway. Thirdly, the five-star Wyndham clearly has very poor preparedness for its guest traffic during holidays. As the weather turned cold that evening, and the forecast had warned of it, which everyone knew, many families with children needed extra blankets. However, the blanket I requested half an hour ago wasn't delivered. Finally, after I called to follow up, they said there were no blankets, and it took another hour for the requested items and a bedsheet (which was better than nothing) to arrive. In short, this stay was very unpleasant. A big-brand hotel is still inferior to a guesthouse!

Absolutely fantastic! There were even fireworks on New Year's Eve, which was such a pleasant surprise~ It felt incredibly special and ceremonial. **Facilities:** The facilities are very comprehensive. The breakfast buffet is rich, with both Chinese and Western options, and the portions are small enough that you can try many different dishes. The complementary recreational activities are quite fun; you can even continue playing after checking out, including pickleball, mini-golf, basketball, and more – very enjoyable. **Hygiene:** Clean and tidy. **Environment:** The greenery is well-maintained, it's not noisy or crowded, and has an upscale vibe. **Service:** The service is excellent. Items delivered to the room arrive quickly, and they help with luggage.

Huge thanks to the front desk staff for patiently helping me switch rooms. I had some personal preferences for the room, and they did their best to accommodate them, even upgrading my room, which was wonderful. However, the bed was quite firm, and the duvet cover fabric felt a bit stiff and rough to the touch, not very smooth. I wonder if it's an issue from washing? As for the wet and dry sauna experience: I didn't dare go into the pool because there was no lifeguard present.

Recommended by a friend, I chose Hengqin Bay Hotel for my Chimelong vacation this time, and the overall experience was very satisfying. The front desk staff were very efficient. The lobby is bright and spacious, with an ocean-themed design that's very relaxing. There's a free shuttle bus service to the park, which is always punctual. The automatic doors at the lobby entrance are very convenient, and the eight dolphin sculptures create a striking impression! There's also a dance performance. Right upon entering, you can see a place to rent cribs and wheelchairs, and the concierge on the left offers free luggage storage and can handle package deliveries. The room was very family-friendly, with a well-designed separate shower and toilet area. The shower pressure was great, making for a comfortable bath, and the hotel's Wi-Fi was exceptionally smooth. The food didn't disappoint either; the buffet offered a wide variety of dishes that tasted great, and they even had special children's cutlery and a kids' area, which made dining with children very easy. Both check-in and check-out at the front desk were efficient and professional, and the service attitude was friendly. The in-room internet connection was convenient, with strong and stable signals, ensuring a smooth online experience. The guest room layout was spacious, with excellent ventilation and natural light. The simple decor and clean floors created a comfortable environment. The mattress was just the right firmness, and the pillows provided good support, ensuring a quality night's sleep. The bathroom facilities were a highlight of this stay. The towels and bath towels were fluffy and soft, the shower gel and shampoo were effective, and the complimentary bath salts enhanced the bathing experience. Overall, from convenient transportation and comfortable accommodation to thoughtful dining and complete facilities, the hotel demonstrated excellent consideration for all aspects of a family trip, making for a smooth and enjoyable holiday experience.

A great experience! The location is very close to the city center, and the room was very clean. The price was also affordable. They even offered complimentary coffee! The decor had a classic British feel, and the room’s color scheme was quite bold. Plus, there was no smell of smoke. 🚬

Staying at the Sofitel Le Louvre, I was completely charmed by Nicole from the Guest Relations team in the lobby! She was smiling the entire time, proactively helped me with my luggage, took many photos for me, and thoroughly explained the hotel's facilities. When I was checking out, I was in a rush, and she thoughtfully arranged for me to use the express lane, completing everything in just a few minutes. Her professional and warm service made my trip exceptionally comfortable. I'll definitely be back!

This hotel is beautifully situated on the Pearl River, and the facilities are well-maintained. A special shout-out to staff member Pan Yuejing – she was proactive, quick-witted, and very responsible. The hotel entrance was congested due to a conference, and when Ms. Pan learned we had a flight to catch, she took the initiative to contact our pickup driver. She then insisted on pulling our heaviest suitcases and guided us for nearly 100 meters to the car. As we drove off, we saw her still by the roadside, helping to direct traffic for us and waving goodbye. It truly felt like this White Swan employee treated customers like family. I was very touched. Because of Pan Yuejing, I felt that choosing White Swan was choosing peace of mind. Such an employee deserves recognition. Thank you, Pan Yuejing! 👍

Haven't even checked in yet and a butler has already reached out via WeChat to ask about our preferences and needs, which is a great touch. The room is clean and tidy, the mattress is soft and very comfortable, and the bedding feels really nice. The breakfast offers a wide variety and is delicious. I especially want to mention the concierge service. When we took a taxi back to the hotel at night, the doorman helped us check if we'd left anything in the car. He even found a phone that the previous guests had left behind! That's incredibly thoughtful, highly recommend!

It's a pleasure to write a review for Shangri-La, and not because the staff asked me to. I still want to thank Manager Xiao Zhou at the front desk. She was very helpful in resolving an issue with our double-booked order. The hotel lobby and restaurant were buzzing with a festive atmosphere, perfect for Christmas and New Year. Breakfast is served until 11 AM on weekends, which is very considerate.

Overall this was a great stay with a few issues they need to work on. Would definitely stay here again. The bad: - didn’t get a warm welcome. Had to stand around for five minutes until staff finally looked up from his phone and checked me in - During check-in, staff mostly tried to upsell me to a bigger room. Felt pushy - Being on such a high floor (80!), I asked about the fire escape route. Staff’s instructions were confusing - We agreed on late checkout at 2pm. Unfortunately, my room key stopped working at 1:40pm, which meant yet another trip back up to the 96th floor. No apology. Almost missed my flight because of this. Very frustrating - Sauna and steam room were not running on the second day and took a long time to start up. I guess this is more eco-friendly though - Location is just alright. Not the most walkable, though we did go to a good 茶餐厅 about 400m away The good: - the room was excellent. One of the nicest I’ve stayed in. High-quality materials, lots of little details, and super clean - Warm service from many of the staff, especially the butler who delivered my coffee, the pool/locker room uncles, and the women working at the spa. So nice - For the price ($200, including breakfast) the room felt like excellent value - the breakfast buffet. Wow. Cantonese, Indian, Japanese, western… so many options and all of it was fabulous. Really, one of the better buffets I’ve had anywhere - Nice hot sauna and steam room. Great pool and weight room on the 75th floor