GGuest UserMy partner and I specifically booked a river-view room with breakfast for two for 15 days. The hotel's facilities are excellent, and the staff, from the reception on the first floor to the front desk and bar on the 28th floor, were all very nice. This trip, I deliberately chose to experience four different hotels over four days. However, what was set to be a perfect experience was slightly marred by a small unpleasantness during breakfast at the restaurant entrance with one of the two reception staff.
My companion was too tired to go to the restaurant for breakfast and specifically asked me to bring back some bread and sausage (see picture below). When I entered the restaurant, I mentioned this to the staff, and they very enthusiastically said, 'No problem, just put it on a plate, and we'll pack it for you.' After I finished eating, one of the staff members kindly packed the food for me. The other then asked me to sign a form stating the regulations. Up to this point, I thought it was perfectly reasonable. However, what she said next made me instantly uncomfortable. She explained that according to regulations, taking food out is not allowed, which is why I needed to sign. I was speechless. We had paid for two breakfasts, and the signature was simply to acknowledge that the other person was considered to have 'attended' – it's not the same as one person taking too much food for themselves. I didn't argue with the young lady, but I felt the hotel's staff training was a bit lacking in this area. It might seem like a small thing, but it has a significant impact.
We travel a lot for golf and have stayed in many hotels. Sometimes, when we have early tee times and can't make it to breakfast, all hotels, after being informed in advance, will pack breakfast for us, complete with eggs and coffee. The amount of breakfast provided is more than enough for one person. This comparison felt quite hurtful. If the staff member had instead warmly asked if I had enough or if I needed more vegetables, drinks, etc., the guest would feel incredibly touched. This isn't about the 100+ yuan; it's about how such words can feel like a 'soft knife' to a guest. For someone with a certain level of sensibility, try to imagine how that feels.
I hope the hotel strengthens its staff training to handle various situations. Thank you.
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