The guy at the reception was rude.
Because I'm vegan I ordered food from uber as their restaurant didn't have vegan options that I was sure about.
The guy read on the food bag I ordered and asked me why do you eat plastic charge which was mentioned apart from my main dish by the restaurant.
So happy with the hotel. Location was ideal and had some great views of the surrounding area. Room was spacious as well as comfortable! This was way above my expectation. It seems the hotel has been recently renovated which enhanced the experience too
This is such a nice hotel to stay no matter you are a business traveler, solo traveler or with a family. The lounge and workspace suit all these types and help you to relaxed! A very central location with walkable distance to the Rotterdam Centraal Station, The Market and the harbour side.
You will be surprised that they have a nice exercise area! Their breakfast is also nice for those who have tight schedule in the morning or simply wanna chill at the lounge.
If you are a person who cares for saving our planet or a design lover, you will love this hotel. USUAL cares about the impact of their building materials and daily products on the environment and do good job in recycling as well. You can tell from their interior design of their entire hotel. And it’s fun to find out how many “U” they hide in all the design details!
Have fun and enjoy your stay there like me!
Hotel near Noord,Rotterdam50% of visitors choose this area
GGuest User2025.08.16
I was a bit unsure abiut staying here once I booked as the reviews were mixed. We arrived and the hotel is basic, has a communal area with free tea/coffee and charging sockets.
The room we were given was not the one i booked, but after talking to reception, she showed ne an alternative room (which was the one I booked) but said it needed cleaning if we wouldn't mind waiting.
We agreed to wait.
It was basic, but had beds, a good rainfall shower, towels and tea/kettle. It was all we needed for the one night and it was as pictured met my expectations for the price we paid. I didnt expect the hiltib paying youth hostel prices.
The breakfast was good and the staff were friendly.
I wouldn't say this is the hotel Id pick for a long stay with a young family, but for price and location to central station for 1 night it was ideal and did the job.
Exceptional Stay at Hilton Garden Inn, Leiden!
I recently had the pleasure of staying at the Hilton Garden Inn in Leiden, and it was an outstanding experience from start to finish. From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism.
The room was spotless, spacious, and well-appointed with all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, ensuring a great night’s sleep after a long day. Housekeeping did a fantastic job maintaining cleanliness throughout my stay.
One of the highlights was the breakfast—fresh, delicious, and with a great variety of options to suit different tastes. The on-site restaurant also offered quality meals, and the service was top-notch.
I highly recommend it and will definitely stay here again in the future!
The place was very clean and surprisingly spacious! Loved that you could leave luggage in the lockers, even before and after check-in. Everything went smoothly, would stay here again.
I was first assigned to a room without a bathtub which it’s different from my order. Then the hotel changed me to a room that the air conditioning was broken. We waited there for an hour and started to feel sick due to the air tight and hot environment. When I came back after sight seeing, I was enrolled to a room with better view and a bathtub. The air conditioning is old, but still functioning. Sometimes cold, sometimes cool with wind only.
Location is wonderful, 1 min walk to the left.
Hygiene, I only see housekeeper cleaning and tidying up the room, but the carpets outside and inside the hotel were damped and filled with leaves. The reception desk was dusty, the lift are old with cracks there. The windows are dirty inside out.
The gym has basic facilities. I didn’t have breakfast, but they provide basic needs too. The price was the cheapest among all 5-star hotels, even cheaper than a 4-star hotel. If you only need a room to stay, it can fulfil your basic needs.
This is the most unexpected thing I have ever lived. Great. Close to the sea. But there is no time to move forward. Very good, great, great, great, great, great, great, great, great, great, very good, very good, very good, very good, very good, very good, great, great, great, great, great, great.
Hotel was in a good location, right next to the metro and lots of lovely restaurants nearby. For the price, I thought the amenities in the room were lacking. No iron, some of the sachets eg. Shoe shine was torn open, a wine glass was missing, bare minimum of tea options, the bath took 40 minutes to drain, and the hot water was BURNING - burnt myself (no warning). I usually don’t complain about stays but as this a highly rated hotel and for the price I paid, I was disappointed.
Rooms are relatively small. Staff are helpful. Very close to the beach and lots of restaurants and casinos nearby. Parking is super expensive (around 49 euro)
Very Good
118 reviews
8.5/10
Price from
QAR 439
per night
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Ppjk kranendonkFriendly staff, great location, and a super breakfast. Unfortunately, the coffee machine in room 1708 wasn't working, the sink needs replacing, and the paint is peeling.
RRaymond J GNice hotel, good location. We rented a suite for a combined business and pleasure trip. Hotel is rights above a supermarket. Be careful!! Supermarket delivery trucks keep you from sleeping at night. Also Internet connection not working. Strongly recommend to not stay here. At least not when you are expecting a good night sleep.....Only poor excuse was offered. Friendly staff, just noisy rooms. Stay away!
TTrivikramThe Location of the hotel is very good. It is located directly near Eendrachtsplein Metro Station. There are Terminals for check in which is convenient. You don't find a conventional reception as in other hotels (But still located directly next to the entrance door). The staff is very Helpful and Friendly. The rooms are neat and clean. The rooms at night are a bit loud as it is directly located on the crossroads/junction depending on the room allocated. Will definitely recommend it.
GGuest UserThe place was very clean and surprisingly spacious! Loved that you could leave luggage in the lockers, even before and after check-in. Everything went smoothly, would stay here again.
GGuest Userreceptionist was rude. initially she assigned me a room on 3rd floor, i went up to the room and there was literally someone sleeping on the bed. so i went to front desk again to ask for another room. she sighed in disbelief like i'm a dumb person. she questioned me and was generally rude (sighing, not even saying sorry for the mistake, and not nice). she just silently did some admin work and give me a new card without saying a single thing.
room and toilet was ok but a bit ghetto, the lobby of the hostel seemed promising but in reality, the hallways of the room seemed suspicious and unsafe. there were people just hanging around there, sitting in the staircase (in a suspicious way, not a cool socializing way). walls are super super thin, we could hear parents scolding their kids and the kids screaming and crying. i wouldn't recommend this place considering their high price.
GGuest UserReally nice hotel, only the person from the reception was not very flexible. I wanted a late check out (willing to pay for)but he only wanted to check it in the early morning on the day of checking out. For me it was useless since I wanted an hour of extra sleep.
AAnonymous UserQuite a nice hotel that is very close to the flixbus bus stop. Water pressure and heater are great. The air condition gets quite cold but you can always ask the reception to adjust it. It's an old building so every sound made within the building is amplified. Apart from that it was a very good stay.
GGeneralChaosIbis Styles Delft is a no-nonsense basic business hotel located in the main plaza next to the railway station. It's clean and comfortable and well managed and has a funky space related reception area and lobby.
It's a little thin on extra services that you might normally find in a business hotel however.. for example cannot borrow an umbrella, have to buy one for €15. No bottled water in the room, have to drink from the toilet tap or buy water from the hotel. The lower floors (odd numbered rooms) are dark and a bit gloomy as they face into an enclosed area surrounded by the rest of the hotel, however if you're only sleeping then it's got everything you need. My room was a weird shape and not ideal for business. There was a low sofa and table not the usual desk making laptop work a bit of an effort. The room furniture wasn't very well thought through.
Location is great on the canals and just 2mins from the train station. There's a nice coffee shop on the ground floor and lots of restaurants nearby. There's a small convenience store in the station.
Expensive compared globally, but in line with other local hotels around Delft. Would recommend for business travellers in Delft.
CCh3st3rExcellent and quiet location, around 5 minutes walk to the rotterdam central station, easy check in and out and friendly staff and they even offered to take our luggage to room, shame no lift and the lift is for staff used only, pillows were too soft and okay bed, had free coffee and tea every morning however it seems they didn't refill them - once they were gone they were gone which was a shame as it depends how much guests on the day. Okay shower.
GGuest UserSmart hotel in a good location for exploring historical Gouda. Well-equipped and comfortable room - with kettles available (although not in the room as standard). Nice high pressure shower, good aircon, nice, quiet room. I didn't eat in the restaurant but it looked really nice. There was lots of rather strange, slightly unnerving artwork of people eating cheese... The artwork looked AI generated and overall felt cheap and at odds with the rest of the hotel's design.
The hotel made a show about being eco and 'environmental', however the bathroom cups were wrapped in plastic - this is completely needless (no one ever wraps the coffee cups in plastic!).
Worryingly, on check-in the receptionist insisted that I hadn't paid in advance and made me pay on the spot. When I later checked this I found that, as I thought, I HAD indeed paid in advance. To be fair, when I showed her evidence on my phone she immediately initiated a refund, but really - how can that be allowed to happen?? Surely it should all be on the hotel's system. If I hadn't spotted the mistake I would have paid twice. Not impressed!
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