Posted on Sep 5, 2025
Aina M. L. Lorona
I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy.
My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi.
To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark.
The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering.
Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out.
My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner.
My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A.
I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.
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Price per night from:HK$ 46
Posted on Jun 27, 2026
Guest UserThe Atmosphere
The design strikes that perfect, delicate balance between rustic charm and thoughtful luxury. It doesn’t feel manufactured; it feels lived-in and deeply cared for.
The Lobby: Less of a reception area and more of a grand living room. There is a massive stone fireplace that burns all day, surrounded by mismatched leather armchairs, stacks of vintage board games, and a self-serve tea station with local honey.
The Lighting: You won't find a single harsh, white bulb here. Everything is soft amber, candlelight, and the amber glow of Edison bulbs, which instantly coaxes your brain into relaxation mode.
The Room: A Sanctuary of Comfort
The bed deserves its own dedicated review. Layered with crisp linen sheets, a heavy down comforter, and a chunky knit weighted blanket, it felt like sleeping inside a cloud.
[ Window Seat with Forest View ]
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[ Velvet Armchair ] ---- [ Stone Hearth / Gas Fireplace ]
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[ King Bed w/ Down Comforter ]
Every detail in the room was designed to slow you down:
The Nook: A deep, velvet window seat packed with plush pillows, perfectly positioned to watch the morning mist roll over the tree line.
The Bath: A deep, freestanding copper soaking tub. They provide small jars of handmade cedarwood and lavender bath salts that made the entire room smell like a woodland spa.
The Details: No plastic water bottles or generic tech. Instead, there was a vintage-style Marshall Bluetooth speaker playing soft acoustic jazz when we walked in, a ceramic electric kettle, and freshly baked shortbread cookies waiting on a ceramic plate.
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Price per night from:HK$ 147
Posted on Aug 27, 2026|Deluxe Room
Guest UserThe room was very clean. We arrived early and the hotel kindly arranged an available room for us to rest in. It's about a five to six-minute walk to the beach, cutting through the Hannah resort in front. The hotel's Alona beach area is also very clean, located at one end of the beach. It's considered a more upscale resort on Boracay.
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Price per night from:HK$ 447
Posted on Aug 28, 2026|Ocean View Room With Balcony, Two Double Beds
Guest UserDespite it being the off-season in August, the check-in efficiency at the front desk was still terrible, especially having to queue up even after 6 PM. The hotel's location is quite remote; its only advantage is the quick 30-minute drive to the airport. The ocean water wasn't as beautiful as I imagined. The infinity pool design is decent, but it's a style that was popular a few years ago. Room maintenance is mediocre; the minibar light was broken and stayed on even when the door was closed. Although the curtains were overlapping, the installation was poor, making it impossible to fully close the overlapping section. The hotel, which opened three years ago, already has mold spots on the interior walls.
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Price per night from:HK$ 1,455
Posted on Feb 12, 2026
Ivan Tolkachev
A small, cozy hotel with clean, well-maintained rooms and beautiful grounds. You can always grab a meal at the restaurant. The staff was incredibly helpful; they assisted us with booking a ferry, arranging transfers, and even drove us around to see the sights.
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Price per night from:HK$ 317
Posted on Sep 7, 2026|Superior Twin Room
Guest UserI had a wonderful stay at Mandarin Plaza Hotel Cebu. The location is excellent, especially because it is just a short walk to Ayala Center, with plenty of restaurants and shops nearby.
The room was spacious, clean, comfortable, and well maintained. I also enjoyed the swimming pool and the relaxing atmosphere of the hotel. The staff were friendly, accommodating, and always willing to assist whenever I needed something.
What I appreciate most is the combination of comfort, convenience, and good value for money. It feels like a hotel I can comfortably come back to whenever I’m in Cebu.
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Price per night from:HK$ 255
Posted on Oct 20, 2026|Superior Queen Room
warliexploresI had a wonderful stay at Mercure Mactan Cebu! What I particularly love about this hotel is its excellent location within Mactan Newtown, one of the most convenient areas to stay in Mactan. Restaurants, cafés, convenience stores, and other establishments are just a short walk away, making it easy to explore the area without having to travel far.
The location is also ideal for those who want to enjoy Mactan while remaining close to the airport and other attractions on the island. I especially appreciate the convenience of having practically everything within reach.
Overall, Mercure Mactan Cebu is a great choice for both leisure and business travelers. Its strategic location in Mactan Newtown is definitely one of its biggest advantages. Highly recommended!
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Price per night from:HK$ 421
Posted on Sep 5, 2026|Deluxe Twin Room
Guest User
You need to go through a security check before entering the hotel, which makes you feel very safe. The front desk staff were especially friendly and helpful, and any questions or issues were handled quickly.
The room was clean and well-maintained. Both the sofa and the bed were very comfortable. There was also a JBL speaker in the living room, which was a really nice touch. I was especially happy to receive a complimentary room upgrade, and the room had a great view.
One thing to note is that there seems to be a voltage issue with the hair dryer, so it couldn’t be used in the bathroom.
The hand cream also smelled amazing and worked really well. Overall, I had a very pleasant stay and would definitely recommend this hotel.
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Price per night from:HK$ 713
Posted on Jan 21, 2026
Guest User
The Hotel and staff did really well during the Sinulog festival! They organised workshop and provided gifts and souvenirs. It is also very close to one of the main festival areas. The only disappointment was the kaldereta we ordered from the kitchen which was ridiculously small amount (1 piece of meat). However there are many restaurants nearby. Hairdryer needs extra payment of 100 peso per night.
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Price per night from:HK$ 186
Posted on Oct 5, 2026|Deluxe Room
Guest UserThis is my favorite hotel in Cebu however we had a bad experience when we got our spa.We got the package around 4k/head to celebrate our 28th anniversary,the service started at 8pm from the body scrubbing then massage.i noticed that my therapist is stopping so i tried to move my body,then she started again,then stopped again,i thought she’s sleeping so i told her “si ate inaantok na ata”,but it’s only around 9pm so it’s not just super late.but still,she on stopping despite I told that to her.maybe she’s too sleepy and can’t control herself.so i just let her stop & massage,stop and massage just to control not to ruin our very special day.then after the 2hrs massage,my husband felt something bit in his arm.he immediately told to the therapist but she don’t have any reaction.so we decided not to argue with them because we don’t want to ruin our night.the photo attached was taken after 5 days of our anniversary and it’s still swollen and itchy. Other than this matter,I will definitely go back again and stay in this hotel because all are great except on the spa experience
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Price per night from:HK$ 357