Hotel is conveniently situated close to the town center mall and lots of restaurants My room was comfortable and clean and breakfast was good with a fair selection on offer.
Second visit to Lion Quays.
Excellent Hotel/ Spa
Beautiful area
Rooms are clean & the views are wonderful of the Langollen Canal.
We ate in the restaurant, had burger & fries, it was honestly the Best Burger ever !!
The Staff are very friendly & it was a lovely touch that they had remembered us from our previous visit, that means a lot & you feel a valued customer.
Would definitely recommend & will definitely return very soon.
This is an old Holiday Inn. During my stay, the hotel was under renovation. Most of the facilities in the room have been replaced and the wall paint has been refurbished. The breakfast is quite good, an authentic English breakfast.
The post code given on the hotel address did not lead us to the Hotel. It was difficult to find as it was inside an estate. The hotel is not close to the road. The sign at the road entrance is not very prominent. When arriving at the hotel, the building looks like a manor of some royalties which was quite impressive. Check in was smooth but there wasn't a lift and we had to haul our heavy luggage up a couple flight of stairs and through narrow corridors. No porters or conceige to help was a bit annoying. The breakfast was standard full english breakfast which was as expected. Lawn areas and many big trees around the hotel does provide a relaxing feel. There is a separate building that houses the pool and gym. This facility was not exclusive for hotel guest and open to people who join their club. Unfortunetely on the day of my stay, there were many people there and so I gave it a miss.
Where to begin with this one?
Firstly i requested to cancel as i was coming down with COVID like symptoms. Ramada Telford seem to not mind that though, so that request was denied (no offer of another stay, or partial refund, nothing).
Felt better day of, and decided to travel. On check-in (nor on the website, photo attached) i wasn't told anything about the pool being out of service. Turns out it was. No offer of a full or partial refund. Nothing. Luckily, Trip have stepped in with a good will gesture.
Spoke to some people (named below) by email afterwards and basically told ”nothing they can do” and ”it's trip's fault” that the website didn't reflect that their pool had been out of action since DECEMBER.
Awful customer service, facilities not available. AVOID AVOID AVOID!
Specifically bad service via email: Lis Frost & Richard Bowen
The hotel was good, and both the receptionist were so helpful and had a good sense of humour. They were always ready to help., The only downside was we missed on goring in the pool as the Ph levels were high on the day we wanted to use. The breakfast was fresh and very good too
Located in Shrewsbury, Riverside Shrewsbury by Chef and Brewer Collection is a 5-minute drive from Shropshire Hills and 7 minutes from Wroxeter Roman City. This hotel is 5.3 mi (8.5 km) from Guildhall and 5.3 mi (8.5 km) from Holy Trinity Church.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access.
At Riverside Shrewsbury by Chef and Brewer Collection, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge. English breakfasts are served on weekdays from 7:00 AM to 9:00 AM for a fee.
The front desk is staffed during limited hours. Free self parking is available onsite.
Stay in one of 6 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms with shower/tub combinations are provided. Conveniences include desks and electric kettles, and housekeeping is provided daily.
It is a brilliant experience. The hostel is near the museum and also Victoria Village.
Be aware of the check-in time in Winter as it is an hour later than the closure of the nearest by museum.
We booked for the Shrewsbury School speech day and leavers ball so the whole town was fully booked. Thankfully there was a suite available at my favourite local hotel. We needed a room for 3 and the hotel staff were super helpful in accommodating our needs. It’s family owned and the culture of care is pervasive. It’s a hotel where the staff like to say yes. Not to mention the character of the hotel itself. It’s a mixture of 12th, 15th and 17th century architecture forming an elaborate maze of rooms covering the block. The Matthews family have truly created a 5 star hotel experience. I was even offered a glass of sherry by the night watchman when I checked in on once at 1am. I cannot recommend this hotel enough.
Very Good
123 reviews
8.7/10
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