This was my second stay at the hotel, and once again it did not disappoint. I first stayed here last August with my family, and this time I returned with my husband for a peaceful getaway. The calm, relaxing atmosphere made our stay truly enjoyable. A lovely place to unwind, and we would happily come back again.
We were travelling to Blackpool for a dance competition at Blackpool tower. The location of this hotel was perfect, we had a lovely sea view room as it was right on the sea front. I arrived separately from my friends by train, I walked from the train station to the hotel and it was very easy to find and took me about 15 mins. The staff were very helpful and I wasn’t checked in very quickly. While waiting on my friends I went to check out the hotel. I used the pool and steam rooms and then used the gym. There was a charge of £2.00 for these facilities which I was happy to pay. I know other people on various reviews I have read had complained about these charges. Especially if there was a few of them travelling as a family. The hotel looks very nice in all the public areas and was very clean. As I have already said it’s in a very good location and I would definitely return to this hotel next time I visit Blackpool as it is also very good value for money
The hotel and entrance are great, no complaints there. I’ve been a regular at another hotel within 5 miles of here, where the facilities are immaculate and the rooms are always meticulously clean. So I had high expectations.
On walking into my room (250), it was freezing. I immediately turned on the electric radiator, but was woken up at 2am by the thermostat flicking on and off repeatedly. The digital screen kept lighting up and going off it felt like there was a rave in my room. Highly annoying and not conducive to a good night’s sleep.
Before bed, I went for a shower and splashed foamy suds around as you do. After finishing, I was washing down the inside of the shower cubicle and noticed what I thought were leftover soap suds near the door handle. I went to wipe them off and I can tell you now, they were not soap suds.
Absolutely disgusting. The previous occupant clearly lacked basic hygiene, and although it shouldn’t be expected, the cleaners really need to have a keener eye for detail. This sort of thing should never be missed.
Photos attached for reference.
We had two rooms booked. 1 room was with elederly parents! The room given was a fair walk and was quite far from the reception area with no assistance only verbal directions. It would've been nice to have had some assistance from staff.
When we got to the room the sink plughole was blocked so I rang reception to get it fixed, didn't happen! Questioned reception duty staff and he lied and he said he had it fixed by maintenance when no one even came to look at it! This isn't the service we expected from ‘Mercure’ standard.
Leaning over the bath to brush our teeth and everytime we needed to wash our hands after using the toilet we had to use the bathtub.
Not sure I read anywhere but to use the swimming facilities the adults have to pay £10 fee. Other than that the hotel is near local shops/motorway as well.
We had a wonderful 4 nights at Thurnham Hall.
The person who checked us in on the Sunday was very pleasant and welcoming.
We walked the grounds and they were lovely and very well looked after.The Spa and pool were excellent.
Thank you for providing such a lovely hotel for us to stay at and spend time visiting with our Lancashire relatives.
Was happy with our stay at the hotel
I did not except the plenty of food we were offered
Was so delicious
The room was clean
Only the carpets are old and car park is difficulty
But l would love to go again
I really enjoyed the food
Had variety and you would until you are full
Thank you and keep it up
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
We had an amazing time this weekend. The kids loved the fact there were 3 TVs and 2 bathrooms, a swimming pool, jacuzzi and steam room. The facilities were great. So much space to chill out and to sit and eat. An amazing last minute find. Free parking and so close to the shops and beach.
This is our third time staying at this hotel, and it feels like home. The hotel has a beautiful environment, and the lobby is not big, but it is very much like the living room of a country villa, very warm! In addition to the buffet breakfast, there is also a cooked-to-order breakfast, which is very exquisite and of high quality!
Hotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
Good
101 reviews
7.8/10
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per night
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6.9/10
Worth the stay! Me and my husband very like it, there’s a window with beach view and we saw a beautiful sunset. Hotel is very clean and big room.
First time using Holiday Inn Good things are Spacious room with great standard Comfortable and clean bed & pillows , and towels ( a big and a small for one person each ) Has kettle and tea/ coffee with treats ( biscuits) Has a hair dryer and an iron with an iron board inside the wardrobe. It has a round table and a sofa chair on top of a worktop table and chair . It has a small gym , a swimming pool and jacuzzi . Can include breakfast and dinner ( has restaurant) and can order to the room ( room service) I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options! Bad things Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor. Kettle has no sieve ( may be broken before me. ) The sofa chair has a stain before me . Overall very good service and great room and has good facilities.
GGuest UserAbsolutely fabulous weekend break set in beautiful surroundings, peaceful and we loved the wildlife. The staff were friendly and very informative and available for anything we needed. The food was lovely and everything very reasonably priced. We will definitely be booking another stay.
Great hotel that is very conveniently located to the M6. Room was good, slightly dated but clean and comfortable. Breakfast was good - very big spread and variety. Access to health club was a plus. Staff friendly and attentive.
My colleague and I enjoyed our stay here. The hotel is conveniently located right next to Lancaster University, where we had meetings. The room was clean, warm and comfortable, and the breakfast was excellent. I also appreciated the warm pool and the gym facilities. A very pleasant stay overall.
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