booked a 2 bedroom apartment at unit P-16-13, location in PJ was ok but the roads are too confusing even for Waze to navigate. like that it is next to Empire City Mall but the mall is not fully functioning yet.
apartment is clean and furnished, but only 1 bedroom has windows, second bedroom is small, windowless and can be claustrophobic for long stay.
toilet is a shared space between two bedroom units, doors are tricky to manage, desperately needs better lighting (toilet light too dim) and a shower curtain to keep the wet/dry area separate, the entire toilet floor gets wet no matter how careful a person showers.
rooms are pretty space tight, can be better equipped with more socket outlets, suggest to install beside table lamps which is more ionvenient for users without the need to turn on entire bedroom light which can be very disturbing.
kitchen is well equipped, living area is ok, fridge is not cold enough, housekeeping serves new towels but refuses to collect back the used ones, so we are stuck with a pile of towels over 7days stay.
only elevators to serve 25 floors, waiting for lifts can be as long as long as 5mins or more.
The hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities.
However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance.
Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.
Hotel near Bandar Utama,Petaling Jaya20% of visitors choose this area
GGuest User2026.01.25
Such a good stay in the hotel, good service and room layout and design, one thing to improve will be the cleanliness of the bedsheets, found some stains but immediately changed by the team afterwards
I saw the room odour review, I believe is from aircon, need to ventilate for some time as I have room spray too so didnt affect much
Overall, it’s great and will come back again!
This hotel is great, with an excellent location. It's clean and new, and the facilities are all complete, including toothbrushes and toothpaste, which are usually provided. For first-time bookings, a 200 yuan deposit is required.
I recently visited The Mines Resort (my 2nd visit), and it was a wonderful experience from start to finish. The surroundings are beautifully maintained with lush greenery and a peaceful lake that creates a relaxing atmosphere. The staff were friendly, helpful, and always ready to assist with a smile. The facilities were clean and well-kept, offering a perfect mix of comfort and luxury.
Whether you’re there for a quiet getaway, a golf session, or just to enjoy the scenic views, The Mines Resort truly delivers. I especially loved how calm and private the environment felt — it’s a great escape from the busy city life. Highly recommended for anyone looking for a serene retreat.
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
GGuest User2026.01.30
Spent New Year's Eve here, and dinner was excellent. The room was very clean, and the two rooms could be connected via a door, which is perfect for families. Breakfast was incredibly rich and the food was fresh. The hotel offers a shuttle service to and from both terminals every hour, which is great because a one-way taxi ride costs at least 30 MYR. The staff were particularly patient and meticulous. If you have an early morning flight, this is definitely the best choice.
Suitable for short gateaway during weekend since the location is within klang valley area. All goods just the window need to be clean up from
outside 😅 pool is okay nothing special.
has variety of foods and quite nice
walking distance to the mall is the plus point
Hotel near KLIA/Sepang,Sepang100% of visitors choose this area
AAidafa2026.02.04
The apartment is new and fits 3 people (adult). To find the door is quite challenging because you might miss the signange. Ground floor is shoplot and you can take the lift to the unit. Other than that it was okay with the price. Cost us RM30 for a grab to go to KLIA. Overall satisfactory.
the parking was a bit tricky for us but we managed to get parked and the check was smooth.
the room was so clean and spacious. 2 queen beds. but you do need to bring your own toothpaste and toothbrush. but they do provide soap and shampoo.
there is stove , fridge and smart tv that you can log your netflix in. however upon arriving we notice we did not get an iron and kitchen utensils. we asked past 9pm and they gave the items at 9am the next day.
kindky check your checkout timung too. sometimes it is 11am
The interior decor was luxurious yet warm and inviting. The family room that we booked was spacious and clean. There is a kettle, a small fridge and a large microwave that we love . Swimming pool is construct with the cool and relaxed blue tiles that enhance the color of water in the pool. The primary benefit of covered pool , Indoor swimming pool with protected environment . Day is not so hot due to slight breeze that touching the people faces softly. Water in the pool is blue as the sky and clean as the crystal. Cool blue Water of pool is soothing the eyes and refreshing mind and body.
Very Good
891 reviews
8.3/10
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8.8/10
Very Good
GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
EeasondingI always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
AAnonymous UserSuitable for short gateaway during weekend since the location is within klang valley area. All goods just the window need to be clean up from
outside 😅 pool is okay nothing special.
has variety of foods and quite nice
walking distance to the mall is the plus point
AAnonymous UserThis hotel is great, with an excellent location. It's clean and new, and the facilities are all complete, including toothbrushes and toothpaste, which are usually provided. For first-time bookings, a 200 yuan deposit is required.
MMuhammad Shukri Abd RazakSunway Resort Hotel is a very nice hotel with a beautiful view overlooking Sunway Lagoon, creating a relaxing and premium atmosphere. The breakfast spread offers a wide variety of choices and caters well to different tastes. The hotel is also directly connected to Sunway Pyramid, making it extremely convenient for shopping and dining with easy access to many food options.
However, as this is a 5-star hotel, I expected fresh milk to be served during breakfast instead of only full cream or low-fat milk. Offering fresh milk would further enhance the overall experience.
Overall, it is a comfortable and enjoyable place to stay, and I would still recommend it.
AAnonymous UserThe hotel is located in a very good and convenient area, which makes it easy to access nearby shops and amenities.
However, there are several areas that need improvement. Basic toiletries such as soap were not refilled prior to check-in and had to be requested. An ironing board was not available in the room and also required a request. The toilet hanging fixtures were not properly maintained and need repair. Additionally, parts of the room appear run-down and would benefit from refurbishment and general maintenance.
Overall, the location is a strong point, but improvements in room maintenance, housekeeping preparation, and facilities would greatly enhance the guest experience.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
GGuest UserThe host was very resourceful. Everything was clearly explained which made the whole experience from arrival to departure smooth and completely hassle-free.
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
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