Já estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos:
O spa agora só tendo direito a 1 hora por dia.
O elevador demora muito tempo.
De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.
A very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.
Nice, elegant hotel, very warm, comfortable beds. Before breakfast the water in the shower came out cold, something that happened 2 days in a row.
There were 2 nights, on the first day breakfast was at a set time and everything went smoothly, on the second day which was Sunday the hotel was full, they didn't set a time for breakfast and it was chaos, people waiting standing up at the bar. Afterwards there was almost nothing to eat, no juices, no glasses, it was a mess, the waiters running around in distress, in short, it wasn't nice.
Then, at check-out time, they presented us with a bar bill from the previous day, which we had not even been to, nor had we been there. In other words, they either made a mistake when giving the room number or the guests made a mistake and gave us our room number. In short, it shows some disorganization.
Impeccable cleanliness and friendliness, always helpful. Very attentive. Cozy room. I went with my 8-year-old son who wanted to go to the gym and loved it.
Easy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight.
It was a very pleasant experience, the location of the accommodation is excellent, the equipment is relatively new and in good condition, the hospitality and the quality of the professionals was irreprensible, the food offered for breakfast is varied and excellent, the management ”Pet Friendly” is exemplary and highlighting.
Comments on the suggestion of improvements:
- bathrooms in the area of the indoor pool (inexistent), which is almost uncomfortable in winter, travels from/to accommodations versus indoor pool/sauna/turk bath are distressing;
- The rooms could have more room for customer clothes, the toilets should have towel supports in conditions, than those presented (loose vertical bamboo support “=” stair);
- The prices of the local restaurant are exaggerated (do not attract many guests)! ? ...
Gostei, empregados do hotel muito acessíveis e educados. Gostzria de ficar hospedada durante um fim de semana, é o único tempo disponível que tenho para usufruir do hotel e visitar( conhecer) Santarém . O pequeno almoço é o essencial, no entanto poderia melhorar um pouquito.
Atenciosamente,
Carla C.
The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
This was a great hotel, probably designed more for large groups and conferences. But with that being said, it was very comfortable. The breakfast was great, and the staff was very helpful.
The city's routine and confusion is a little bit out of the city's rhythm. We found a place of peace and tranquility with a unique decoration and a unique decoration.
The STAF is incredible, with a wonderful sympathy and attention.
There is no doubt a place to return and recommend.
Amazing
71 reviews
9.6/10
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AED 468
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GGuest UserThe hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked.
You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...
GGuest UserEasy stopover off the A1. Accessible through the services. Simple cold breakfast available, plenty of choice with hot drinks. Room basic but very clean and had everything I needed for my overnight stay. Was able to check in still at midnight after a delayed flight.
IIsabelAs instalações, a localização e pequeno-almoço são optimos.
Aconteceu algo desagradável, que no quarto ao lado de madrugada chegou um hospede embriagado, que estava hospedado no quarto imediatamente ao lado e querendo entrar no seu próprio quarto bateu com toda a força que tinha na porta, acordando todos os hospedes à sua volta de sobressalto e falando alto durante cerca de 2h. Isto fez com que entre as 3h e as 5h da manhã fosse completamente impossível dormir, acabando por estragar toda a restante noite de descanso. Quem estava na receção tentou ajudar, perante as chamadas a solicitar ajuda, no entanto, não resolveu nem evitou o sucedido...ofereceram um café como compensação, depois de termos acabado de tomar o pequeno almoço e que tínhamos pago para tal! Percebo que para o hotel não é fácil evitar estas situações, no entanto deviam ter-se mostrado mais compreensivos para com quem ficou sem dormir, por motivos completamente alheios!
GGuest UserImpeccable cleanliness and friendliness, always helpful. Very attentive. Cozy room. I went with my 8-year-old son who wanted to go to the gym and loved it.
GGuest UserThis was a great hotel, probably designed more for large groups and conferences. But with that being said, it was very comfortable. The breakfast was great, and the staff was very helpful.
SSofia R RamosA very charming hotel, the officials of an extreme sympathy, very lovely, worried and attentive. The cleaning was impeccable from the rooms, to the garden and the pool and jacuzzi area. The charm and glamour decoration of the grandmothers is also a pleasant atmosphere.The breakfast and restaurant are very tasty.We love the weekend.Ideal for any kind of romantic or family stay.
GGuest UserMá/inexistente manutenção da piscina: falta de circulação de água, laterais esverdeadas, não era limpa/filtrada diariamente.
Restaurante: em pleno mês de agosto e o restaurante estava fechado.
Sala de pequeno-almoços muito frio.
GGuest UserGostei, empregados do hotel muito acessíveis e educados. Gostzria de ficar hospedada durante um fim de semana, é o único tempo disponível que tenho para usufruir do hotel e visitar( conhecer) Santarém . O pequeno almoço é o essencial, no entanto poderia melhorar um pouquito.
Atenciosamente,
Carla C.
RRitinhaMNice, elegant hotel, very warm, comfortable beds. Before breakfast the water in the shower came out cold, something that happened 2 days in a row.
There were 2 nights, on the first day breakfast was at a set time and everything went smoothly, on the second day which was Sunday the hotel was full, they didn't set a time for breakfast and it was chaos, people waiting standing up at the bar. Afterwards there was almost nothing to eat, no juices, no glasses, it was a mess, the waiters running around in distress, in short, it wasn't nice.
Then, at check-out time, they presented us with a bar bill from the previous day, which we had not even been to, nor had we been there. In other words, they either made a mistake when giving the room number or the guests made a mistake and gave us our room number. In short, it shows some disorganization.
GGuest UserJá estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos:
O spa agora só tendo direito a 1 hora por dia.
O elevador demora muito tempo.
De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.
How much is the average rate for hotels with Swimming Pools in Santarem District?
For hotels with Swimming Pools in Santarem District, the average price on weekdays is AED 624, and the average price on weekends (Friday–Saturday) is AED 647.
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