Hotels With Spa in East Java, Indonesia

We spent a few nights in Surabaya for work, and it was our first visit to the city. The hotel was very comfortable, with a spacious bed that easily accommodated two adults and my 7-year-old. The room itself was quite roomy and included a sofa, which was a nice touch for extra seating. I made good use of the gym facilities, which had plenty of cardio machines, dumbbells up to 20 kg, and a cable machine—enough for my workout needs. The pool was a decent size and even included a baby pool. Breakfast was enjoyable, with a good selection of food and drinks. Overall, my family was happy with our stay and would recommend this hotel if you are looking for a mid-priced option. It had easy access to taxi services, several restaurants nearby, and was not too far from Ciputra Mall.

Staying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of. The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day. Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city. Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape. Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.

I originally booked one of the renovated rooms and there is a bit of fiasco in the first day when I came back to the room it just reeked of raw sewage, almost like a pipe it exploded, and I immediately called housekeeping who sprayed but said that they would move me to a different suite which is the one in the photos. This is one of the more expensive suites and it’s basic and similar in comparison to the renovated suite. However, renovated suite looks like it was renovated back in 1990s as the other suite was much nicer and more modern Overall, the service was fantastic. The food in the breakfast was delicious. The pool is nice. I’ll be at a little quiet and overall it’s a great location if you wanna go out to different sites or if you just wanna cruise the mall or do some quick shopping 

The experience was phenomenal! All staff were very friendly and went the extra mile in terms of service. The location is great, being right next to a mall so it’s easy to find something to do. Highly recommend their spa!

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the staff were warm, welcoming, and attentive to every detail. The check-in process was smooth and efficient, and I immediately felt at ease. The room was spotless, spacious, and beautifully designed, with all the amenities I could possibly need for a comfortable stay. The bed was incredibly comfortable, ensuring a great night’s sleep. What stood out most was the exceptional service – the team went above and beyond to make sure I had everything I needed, always with a smile. The breakfast buffet was also fantastic, offering a wide variety of delicious options. The location is perfect, close to everything yet peaceful enough for a relaxing getaway. Overall, it exceeded my expectations in every way, and I would highly recommend this hotel to anyone looking for comfort, convenience, and outstanding hospitality.

The hotel is very comfortable and the receptionist and other employees are also very friendly. The place is very close to tourist attractions in Surabaya city. Located in the middle of the city too, so you can get access to any place

Big rooms, rooms with mini fridge Hotel near to 2 malls. Breakfast ok. Fast check-in.

The room and facilities were good. However, it's a shame the hotel seemed severely understaffed. Upon entering the lobby, there was no one to assist except for a single X-ray security officer. Guests had to carry their own luggage and bags onto the X-ray machine. During check-in, only one staff member was available. Furthermore, the restaurant staff at breakfast were neither welcoming nor particularly friendly.

The location is good but the way we go to this hotel is very traffic, service is good even they don’t have parking area properly but they give valley parking which is faster. The breakfast is delicious and complete

genuinely having a great time. The atmosphere is welcoming, the rooms are clean and comfortable, and the staff has been friendly and attentive throughout my stay. Whether it's relaxing at the amenities or just enjoying the overall vibe, everything feels well thought out and guest-focused. I’d definitely recommend this place to anyone looking for a relaxing and enjoyable stay