A very mixed bag! On the one hand everything is new and clean and the location is absolutely amazing. Staff are welcoming and friendly. That’s the good bits.
The bad part is nothing was really explained to me about the facilities there- for example the wristbands and how they’re used to purchase things. They’re loaded with “credit” which I mistakenly thought was credit to purchase tea and coffee but you do have to pay for them. The machine didn’t work and I was charged for about five drinks I never had but I was in a rush checking out so had to leave it. I also wasn’t told about how to get to the hot tub on the roof so sadly I never got to use that.
The bedding was stained when I got there, weirdly the staff member told me they weren’t “allowed” to change the sheets so I was given some clean sheets and had to battle changing the bed in a tiny space- not ideal. The one hairdryer in the bathrooms also didn’t work fully so that’s why the services rating is low.
We are here as tourist. The hotel is not at downtown. We took bus to travel around. The bus system is convenient. Though the hotel belongs to a high class hotel group but the room quite basic. No amenities are provided. Not much eateries or shops are around the area. Hence we took bus to those places. The hotel lobby is nice.
First hotel we stayed at Reykjavík. Location is great and breakfast spread was awesome. We like the room as it was big and spacious for 3 people but layout was kind of strange as the toilet and shower area was separate. 😏
Apart from that all the rest is great.
The location of the hotel is great, right in the city centre. The bed in the room was large 1.3m wide unlike other hotels which are only a metre wide. The service at the front desk was also quite good. The only drawback is that the spa centre closes too early, at 19:30, unlike other hotels that open late.
This hotel offers excellent value for money. The toiletries are L'Occitane, and the room even has a sofa. I recommend booking with breakfast included, otherwise it's an extra 200 per person if you add it at the front desk.
The hotel is relatively small, a common type of hotel in Northern Europe. The facilities are a bit old, but the hotel is well maintained, clean and the breakfast is European in style.
Excellent, breakfast is good, no extra bed is possible, but sofa is great! Good location in the city center, parking can be parked on the side of the road
Great location, downtown but walking distance to main tourist attractions, main shopping street and nearby many restaurants. Rooms are very clean and well designed. The team was great and helpful, veryy responsive. The food options at the hotel are not the cheapest however I think its very worth its value, i found it super delicious.
In the city center, the famous lake, it will take about 10 minutes to walk to the concert hall. Lived on the third floor spire. The room is big in Iceland. There is a small balcony. The Italian restaurant downstairs is quite delicious.
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108 reviews
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8.6/10
Very Good
DDavidWe are here as tourist. The hotel is not at downtown. We took bus to travel around. The bus system is convenient. Though the hotel belongs to a high class hotel group but the room quite basic. No amenities are provided. Not much eateries or shops are around the area. Hence we took bus to those places. The hotel lobby is nice.
GGuest UserA very mixed bag! On the one hand everything is new and clean and the location is absolutely amazing. Staff are welcoming and friendly. That’s the good bits.
The bad part is nothing was really explained to me about the facilities there- for example the wristbands and how they’re used to purchase things. They’re loaded with “credit” which I mistakenly thought was credit to purchase tea and coffee but you do have to pay for them. The machine didn’t work and I was charged for about five drinks I never had but I was in a rush checking out so had to leave it. I also wasn’t told about how to get to the hot tub on the roof so sadly I never got to use that.
The bedding was stained when I got there, weirdly the staff member told me they weren’t “allowed” to change the sheets so I was given some clean sheets and had to battle changing the bed in a tiny space- not ideal. The one hairdryer in the bathrooms also didn’t work fully so that’s why the services rating is low.
CChristiaan WillemI had booked a solo room. This is fine. It is small but you know that in advance. Friendly staff. Nice bar on floor 8. Walk straight into the center.
AAnonymous UserThe hotel is relatively small, a common type of hotel in Northern Europe. The facilities are a bit old, but the hotel is well maintained, clean and the breakfast is European in style.
GGuest UserFirst hotel we stayed at Reykjavík. Location is great and breakfast spread was awesome. We like the room as it was big and spacious for 3 people but layout was kind of strange as the toilet and shower area was separate. 😏
Apart from that all the rest is great.
MM283032****This hotel offers excellent value for money. The toiletries are L'Occitane, and the room even has a sofa. I recommend booking with breakfast included, otherwise it's an extra 200 per person if you add it at the front desk.
GGuest UserGreat location, downtown but walking distance to main tourist attractions, main shopping street and nearby many restaurants. Rooms are very clean and well designed. The team was great and helpful, veryy responsive. The food options at the hotel are not the cheapest however I think its very worth its value, i found it super delicious.
AayanamisloverThe location of the hotel is great, right in the city centre. The bed in the room was large 1.3m wide unlike other hotels which are only a metre wide. The service at the front desk was also quite good. The only drawback is that the spa centre closes too early, at 19:30, unlike other hotels that open late.
GGuest UserThis Hilton is very historic in terms of furnishings and details. It is not particularly large, but it is clean and safe. You need to swipe your card to go to the elevator in your room. The front desk staff is very patient and answers all questions in detail. Next door is the famous lamb sandwich shop. The hotel's gym is small and beautiful, and very clean; there is also a bathing area, which is also historic. Overall, it is highly recommended.
吴吴Excellent, breakfast is good, no extra bed is possible, but sofa is great! Good location in the city center, parking can be parked on the side of the road
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