Hotels With Spa in Gangwon State, South Korea

I had the best time at Gangneung Mulview Ocean View Spa Pension. The room was clean and the atmosphere was cozy, allowing me to rest comfortably. Above all, the ocean view was truly fantastic. The sea scenery visible through the window was so beautiful that I wanted to gaze at it all day long. The sunrise and night sea views were particularly impressive, and the photos turned out beautifully. Being able to see the sea while enjoying the spa made for an even more special experience. It is a quiet place perfect for healing, so I definitely want to visit again next time. I highly recommend this place as accommodation for a trip to Gangneung!

On the first night of our two-night stay, after dinner, we returned to our room to find the doorknob broken. I sustained a minor injury (a bruise on my knee) while trying to open the door. The next day, I explained the situation to the front desk. Their response was, 'Can't you go out for a bit? We'll fix it while you're gone.' Given my frequent overseas business trips, I'm quite surprised that a hotel of this caliber didn't even bother to ask if I was okay after I got injured. Since it wasn't a major injury anyway, and Seamarq isn't exactly known for its service, I decided to just go along with it. I told them I'd go out for a tea and dinner and left. Upon my return, I found that nothing had been repaired. So I called them again. The person on the phone from housekeeping said, 'We haven't received any such request. Let me check. Is there anything else you need?' When I said no, they let out an incredibly exasperated sigh, saying 'Yes... [sigh]'. It was truly absurd. I wasn't being difficult or demanding special service because of my injury, especially at a hotel charging these prices. So, to have the customer service team sigh at me was incredibly frustrating. About 10 minutes later, the maintenance team came up. They then asked if I could leave again so they could repair it. I wondered why they made me leave earlier if this was going to happen. Anyway, I left and came back again, only to find it was just a makeshift repair. I was too fed up to argue further, so I didn't say anything. I suppose I'll end up staying at Seamarq again when I visit Gangneung, as there's no real alternative until Shilla Monogram opens. I'll just think of this place not as a hotel, but as a ridiculously expensive luxury infinity pool. This was my fourth stay, and it seems that every time I come, the beautiful hardware is completely ruined by the service. However, the service for other facilities like the pool and spa wasn't bad. (While not professional, there was a sense of thoughtfulness in many aspects.)

The rooms are clean and the view is stunning. It's a long journey from the train station, especially with infrequent buses, but the sea is definitely worth it. The staff are friendly. Thank you!

It was great to have a big deal and to meet the time of gathering together with my brothers and family for the first time, so it was great to enjoy a spacious room with such a good view and conditions at a low price.

It's an old hotel, but it was clean. I was able to go out and see the sea on foot. There is Daepo Port nearby, and the fried food there is delicious and the squid sundae is also delicious.

While clean, the room was much smaller than I anticipated. Check-in took an incredibly long time; I waited for three hours! They claimed to be following check-in numbers sent via KakaoTalk, but this wasn't actually the case. Someone making a lot of complaints was prioritized, and the whole situation was just chaotic. The room was surprisingly small and looked nothing like the photos. I was assigned to Building A, but the pictures on Trip.com were completely different from the room I received (I suspect they were of Buildings B and C). I initially wondered if the hotel had given me the wrong room, but upon re-examining the photos, the very last one did seem to be of Building A. Honestly, I feel deceived, having chosen the room based solely on those initial, misleading pictures. The swimming pool also incurs an additional charge of 80,000 KRW per person (I didn't use the pool). There's a bakery area, and its lobby is so close to the pool that everything is visible from there. While waiting for check-in, I had coffee in the lobby, and it felt rather awkward seeing people in their swimsuits so close by. Breakfast is divided into two time slots, so you must arrive at your allocated time. The coffee service, where staff pour it for you, was also quite inconvenient. Normally, one would get coffee from a self-service machine, but here there's a dedicated 'coffee zone' where you have to place an order with staff. When there's a queue, you end up waiting with your food in hand, which is truly inconvenient. And the coffee wasn't even exceptionally delicious. Despite having three staff members at the coffee zone, the whole process felt incredibly inefficient. The breakfast food itself, however, was tasty. Oh, and a quick note: Netflix isn't available in the rooms, haha. I honestly think the Lotte Resort, where I previously stayed, is far superior. Their rooms are much more spacious, the pool is complimentary, and it definitely has a more luxurious vibe. Breakfast at Lotte is also tastier, in my personal opinion (and you *can* watch Netflix there!). To sum up, Cassia offers breathtaking scenery. The breakfast was varied and delicious! However, I feel they haven't made effective use of the hotel's interior space. It's genuinely vast, and as you wander, you encounter tables, uncomfortable chairs, and very large art books on display, but it all feels a bit forced and out of place. I never felt like sitting down and relaxing on the chairs, which were also uncomfortable. The overall interior design felt somewhat unkempt and disjointed. It's a shame such a large space wasn't utilized more thoughtfully. Next time, I'll probably opt for Lotte Resort over Cassia.

I made a reservation at the lowest price and was given a room on the first floor with a parking lot view, so I paid extra and got a room in the middle with a sea view on the third floor. It's the same as the introduction, and the sea view outside is pretty. It was nice to be able to enjoy the daytime sea, the night sea, and even the sunrise. Cleanliness was good, and the bedding and bed mattress were quite good. Using the jacuzzi was also okay. It was okay because it was the season when there weren't many people, but since it has full-length windows, you can see everything from the roadside if you stay close to the window. No one will want to look closely. Highly recommended for those who want to sleep and relax while watching the waves of the sea change from moment to moment.

The check-in experience was disappointing. The front desk receptionist was rude, unfriendly, and impatient. As tourists who are not familiar with public transport online ticketing, we needed assistance, but the staff was not helpful. Better customer service and support for international guests are needed.

I had such a wonderful stay! The family who owns this place is incredibly kind and helpful, and their ability to speak English made everything so much easier. They gave great recommendations for places to visit nearby. The property itself is spotless, beautifully modern, and just a short walk to the beach. I truly enjoyed my time here and can’t wait to come back!

The room condition, various programs, and facilities such as the spa were really good. In particular, I enjoyed swimming and using the sauna while looking at the beautiful scenery, and I participated in the yoga program twice among the wellness programs, and the quality of the classes was very good. The only regrets were that it was a long distance of more than 2 hours by car from the metropolitan area, the somewhat chaotic atmosphere when the wellness program yoga/meditation was in progress, and the outdoor jacuzzi facilities and water quality management were lacking. If you visit next time, it would be good to stay for more than 2 nights on a weekday during the off-season in the warm season.