Fast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality!
Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room.
Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times đ.
Gym is pretty nice and had adequate equipment. Pool view is Komtar đ Great location. Walking distance to 1st Avenue Mall, and most places.
Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
Hospitality is superb, but the only downside is the kids' pool. It was so slippery at the 3 hoops sections. Slipped and fell hard on it. Hurt my wrist as I used my wrist to break the fall. It happened too fast.. hopefully, the maintenance could look into it and really scrubbed it as it is indeed very dangerous for the kids.
I had a great stay at this hotel! The room was quite spacious and clean. The hotel had a pleasant scent throughout, which made it feel very fresh and welcoming. The facilities were great, and the gym is well-equipped. The staff were friendly and helpful. Definitely a comfortable and pleasant experience â would stay again!
I had an absolutely wonderful stay at PARKROYAL Penang! From the moment we arrived, everything was smooth and welcoming. The service was excellent, and the entire teamâfrom the front desk to housekeeping was professional, warm, and attentive.
I surprised my husband with a birthday treat during our stay, and the hotel team made it extra special by sending the birthday surprise after we returned from the pool, which was such a thoughtful touch. My husband also planned to surprise me for our anniversary, and although the swan decoration on the bed was set up after we arrived, I truly appreciated the effort it was romantic and made the moment unforgettable.
The dinner and breakfast were absolutely delicious great variety, fresh ingredients, and beautifully presented. The dining experience at Cinnamon Restaurant was made even better by the warm hospitality from Nadia, Hidayah, and the entire team. Special thanks to Zeyati, our room service staff, for her kindness and attention to detail, and to the bellman who helped us with our bags so efficiently.
A big shoutout to the two amazing crew members at the Kids Club (sorry forget their name but i have picture of them) they were so attentive and caring with the children. My kids absolutely loved them, and their warmth made a big difference in our stay. We truly appreciate their effort and energy!
The room was clean and spacious, the facilities were top-notch, and the beach access was perfect for a relaxing getaway. The hospitality shown by the crew and team was beyond expectations. Everything was excellent, and I truly appreciate the care and attention from everyone at PARKROYAL Penang. Weâll definitely come back again!
Please give best recognition to all your team! they are superb amazing.
Staff gave us a free upgraded from Executive to Premium Pool Suite : ). The room is excellent with private pool, sauna and full sea view! The bedroom is very clean with separated bath tub and toilet. My girl enjoyed it very much! Best staycation in Penang.
Hard Rock - Pleasant stay.
Getting a superb experience from the Lagoon room. It is an amazing experience with the pool just in front of your room deck. Head into the pool for a swim anytime and back to the deck to chill on the bench.
The front desk staff is very friendly and helpful, on the contrary, it is a bit disappointing on the concierge side as there is a contrast if comparing the two.
Breakfast is great. A lot of selection and food is holding up its quality. However, the decorations and renovations seem to be a bit âoutdatedâ, but not sure if this is intentional.
The pool and surrounding facility are great as well, with the beach feel with sand on the floor surrounding the pool. There are sections of the pool which have sand as well. One thing to take note of is they have lifeguards on duty.
The hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.
My family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
I had a wonderful stay at this hotel. The location is excellent, close to many attractions and convenient for getting around the city. The room was spotlessly clean and well maintained, which made the stay very comfortable. I appreciated the attention to detail in housekeeping, as everything felt fresh and tidy. The hotel itself is quiet, safe, and modern, which gave me peace of mind. Overall, itâs a great choice for both business and leisure travelers. I would definitely recommend this hotel to anyone looking for a clean, comfortable place with a fantastic location and great value.
I really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
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9.3/10
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CChunnuanhuakaikaixindaolaoI really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
WWenwuThe hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.
NNickyayaFast check in process by Mr Saran. Easy parking access (no need to take any parking ticket. Receptionist will register your car plate number and you can enter and out from parking lot how many time you want). Requested birthday decorations and im so happy when i saw the decoration. It was so amazing! And we get small cake too! Thanks St Giles Wembley Penang for this hospitality!
Booked Premier King room. I was impressed by the cleanliness and comfort room. The room was spacious. The bed was comfortable just the pillow is a bit hard for me. Nice view from the room. Quiet room.
Breakfast 9/10. Many varieties of food. Delicious! Especially the taufufa. I repeat 3 times đ.
Gym is pretty nice and had adequate equipment. Pool view is Komtar đ Great location. Walking distance to 1st Avenue Mall, and most places.
Hope this hotel will maintain the services, and cleanliness for long time. Will certainly return to St Giles Wembley Hotel on my next visit to Penang.
GGuest UserI had an absolutely wonderful stay at PARKROYAL Penang! From the moment we arrived, everything was smooth and welcoming. The service was excellent, and the entire teamâfrom the front desk to housekeeping was professional, warm, and attentive.
I surprised my husband with a birthday treat during our stay, and the hotel team made it extra special by sending the birthday surprise after we returned from the pool, which was such a thoughtful touch. My husband also planned to surprise me for our anniversary, and although the swan decoration on the bed was set up after we arrived, I truly appreciated the effort it was romantic and made the moment unforgettable.
The dinner and breakfast were absolutely delicious great variety, fresh ingredients, and beautifully presented. The dining experience at Cinnamon Restaurant was made even better by the warm hospitality from Nadia, Hidayah, and the entire team. Special thanks to Zeyati, our room service staff, for her kindness and attention to detail, and to the bellman who helped us with our bags so efficiently.
A big shoutout to the two amazing crew members at the Kids Club (sorry forget their name but i have picture of them) they were so attentive and caring with the children. My kids absolutely loved them, and their warmth made a big difference in our stay. We truly appreciate their effort and energy!
The room was clean and spacious, the facilities were top-notch, and the beach access was perfect for a relaxing getaway. The hospitality shown by the crew and team was beyond expectations. Everything was excellent, and I truly appreciate the care and attention from everyone at PARKROYAL Penang. Weâll definitely come back again!
Please give best recognition to all your team! they are superb amazing.
AAnonymous UserHospitality is superb, but the only downside is the kids' pool. It was so slippery at the 3 hoops sections. Slipped and fell hard on it. Hurt my wrist as I used my wrist to break the fall. It happened too fast.. hopefully, the maintenance could look into it and really scrubbed it as it is indeed very dangerous for the kids.
SSiti Safiyya ZulaikhaThank you to Trip.com we had a basically free and very enjoyable staycation in this resort. We won the Watson and Trip.com contest and received the RM800 voucher and we chose to spend it in this resort. It was the best decision ever coz we received a room upgrade upon registration and the room was huge with kitchen, dining area, living room area and overlooking the water park! The breakfast was awesome and the kids can go swimming while parents can have breakfast till 11am. The staff were very polite and friendly and the facility was clean and sparkling. My kids had a blast and already planning to go here again next school holiday. So a big big thanks to Trip.com for the exceptional Malaysia Day staycation!
Mmior ahmad shahMy family and I had a great time during our short vacation in this hotel. My room was spacious and I enjoyed the sea view from my room balcony. Of course, the breakfast was delicious. Definitely, I will come back to check in here soon.
GGuest UserHard Rock - Pleasant stay.
Getting a superb experience from the Lagoon room. It is an amazing experience with the pool just in front of your room deck. Head into the pool for a swim anytime and back to the deck to chill on the bench.
The front desk staff is very friendly and helpful, on the contrary, it is a bit disappointing on the concierge side as there is a contrast if comparing the two.
Breakfast is great. A lot of selection and food is holding up its quality. However, the decorations and renovations seem to be a bit âoutdatedâ, but not sure if this is intentional.
The pool and surrounding facility are great as well, with the beach feel with sand on the floor surrounding the pool. There are sections of the pool which have sand as well. One thing to take note of is they have lifeguards on duty.
PPotatoVoyageI had a delightful two-night stay at Shangri-La Penang! The lush greenery and big old trees provided lovely shade, creating a relaxing atmosphere while I sit near the pool or beach. The beach offered nice sunset view, but I am unsure if itâs swimmable
We stayed in the Rasa Wing room, which came with lounge access and complimentary cocktails in the evening. The staff were warm and friendly, making us feel right at home.
While the hotel shows some age, itâs clear theyâre working hard to maintain everything. Overall, it was a wonderful getaway, and recommend đđť
Our Rasa Garden room had some water flow / plumbing noises (from the ceiling), even when we are not using the bathroom. Not sure if itâs because of old age building / old building design.
GGuest UserI had a wonderful stay at this hotel. The location is excellent, close to many attractions and convenient for getting around the city. The room was spotlessly clean and well maintained, which made the stay very comfortable. I appreciated the attention to detail in housekeeping, as everything felt fresh and tidy. The hotel itself is quiet, safe, and modern, which gave me peace of mind. Overall, itâs a great choice for both business and leisure travelers. I would definitely recommend this hotel to anyone looking for a clean, comfortable place with a fantastic location and great value.
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