I originally planned to stay for just one night since the hotel was newly opened and I wasn’t sure what to expect. However, I was so impressed that I extended my stay to three nights! It truly made my trip to Auckland unforgettable.
From the excellent facilities to the exceptional staff, everything exceeded my expectations. The morning tea at the restaurant across the hotel parking was also absolutely delicious, adding to the wonderful experience.
The hotel offers great value for money, and I would wholeheartedly recommend it to anyone. Thank you for such a fantastic stay!
The tallest building in Orewa Town, the view is very high, spacious and comfortable, washing machine dryer is available, the bed is comfortable, there is a big supermarket downstairs, too close to the beach, the price is super high.
I still choose to live here as always~
Safety ~ hygiene ~ front desk service is also very good :)
Close to Sky Tower and Queen Street, convenient for shopping and taking UBER~
If you get lost, just walk towards the tower and you will definitely find your way back :)
I am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
thumbs up:
1/ location - right on the viaduct harbour
2/ room is spacious & with practical layout and furnishing
3/ nice to see beau the labrador, the ambassador of the hotel
4/ concierge staff mr kim was professional for addressing us
thumbs down:
1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes
2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday
3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water
4/ guest services - please don't expect calls to be picked up timely
Amazing hotel! The staff were so kind and generous especially Jose in the club lounge. Excellent cleanliness in the rooms and great amenities. The pool needs a bit of maintenance though, some tiles had come off and only the glue was visible. Lockers were hard to use.
The receptionists Camila, Chloe and Henry were very warm, friendly and helpful. The Executive Lounge was well presented and provided adequate drinks and snacks. The bedroom was spacious and the breakfast had various options. The chef who took the orders was friendly and efficient. The swimming pool was well maintained, however the bathrooms in the change room appeared to be not adequately maintained and cleaned.
The room is very big. I booked a book. The villa room is very big and comfortable. When we go out together, we can see the sea and the large grassland. nzl has many options for holidaying in the suburbs.
In addition, the restaurant dinners are all very appetizing to me👍🏻
Very Good
91 reviews
8.8/10
Price from
NZD 297
per night
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7.6/10
Good
DDeevanyah FrostWe just had an unexpectedly delightful experience at the Waiheke Island Motel, so much so that we added another night because we simply couldn't get enough of the place! Our stay began with a minor hitch: arriving late in the evening to find our pre-booked studio room was locked. However, the way the night manager and the team handled this was truly remarkable. They quickly resolved the issue by giving us a significant, stress-free upgrade to a spacious whole house with four bedrooms instead of our original studio. This immediate, generous response demonstrated exceptional hospitality and turned a potential frustration into the highlight of our trip. The motel's location is ideal; it offers a wonderfully quiet and peaceful atmosphere, yet it's in very close proximity to both the shops and the beach. We appreciated the on-site pool and the spa options, and the minute's walk down to the community Saturday market was a fantastic bonus. Our only piece of constructive feedback relates to the spa itself—unfortunately, the cleanliness was not up to standard, which was a slight disappointment. Despite the minor issue with the spa, the exceptional service, comfortable accommodation, and prime location mean we had a fantastic trip. Crucially, the price was quite reasonably priced compared to other places on Waiheke, offering excellent value for money. We will definitely return to Waiheke Island Motel!
GGuest Userthumbs up:
1/ location - right on the viaduct harbour
2/ room is spacious & with practical layout and furnishing
3/ nice to see beau the labrador, the ambassador of the hotel
4/ concierge staff mr kim was professional for addressing us
thumbs down:
1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes
2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday
3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water
4/ guest services - please don't expect calls to be picked up timely
GGuest UserThe hotel lobby is nice, but the rooms are old. The air conditioner was broken when I stayed there a few days ago. Although the hotel provided a hair dryer and a vertical air conditioner, the noise was too loud and affected my rest! I don't recommend staying there at the moment
CChin MengI am travelling with family with kids and elderly. The grand is probably the best central location that you can find in Auckland if you are taking public transport. The pickup and dropoff for Skybus to Auckland airport is a 5 min walk away. The surrounding has plenty of restaurants including japanese & Chinese food. Facilities wise it has a gym and a heated swimming pool which the kids enjoy. Room is clean & spacious. Hotel price wise is on a high but weighing all the plus points, I will book it again for all the reasons above.
Jjiayuebaobao2011I still choose to live here as always~
Safety ~ hygiene ~ front desk service is also very good :)
Close to Sky Tower and Queen Street, convenient for shopping and taking UBER~
If you get lost, just walk towards the tower and you will definitely find your way back :)
PPaul JelicichAmazing hotel! The staff were so kind and generous especially Jose in the club lounge. Excellent cleanliness in the rooms and great amenities. The pool needs a bit of maintenance though, some tiles had come off and only the glue was visible. Lockers were hard to use.
BBoshiwuThe receptionists Camila, Chloe and Henry were very warm, friendly and helpful. The Executive Lounge was well presented and provided adequate drinks and snacks. The bedroom was spacious and the breakfast had various options. The chef who took the orders was friendly and efficient. The swimming pool was well maintained, however the bathrooms in the change room appeared to be not adequately maintained and cleaned.
GGuest UserFor the extremely low price we paid to stay there's really nothing to complain about.
So much parking space close to the hotel entrance so easy to get luggage in etc. Easy check in.
Big room. Beds were comfy. Located close to everywhere we needed to be that weekend.
Would love to have had things mentioned to us at check in that were listed in the room description on the website such as the breakfast option and shown where the spa was etc
Thank you for having us =)
JJINGOverall it is not bad, the islanders opened, the environment is good, the room is big, you can cook by yourself, the hot spring opposite is very average, not recommended, the islanders service is very average, the hot spring next door feels better!
GGreensillHotel staff are friendly and very helpful. Breakfast meals are excellent. House was great with two rooms and a common lounge area. Lots of cobwebs in the corners of the rooms. Towels and bins are cleaned daily.
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