Orange Hotel (Shenzhen Shanglilang Metro Station) Reviews

Response from Property: Dear guests: Thank you for staying at Orange Hotel. I am very sorry for your disappoin**ent. We apologize for this. We will seriously study the problems you mentioned and actively rectify them. Thank you for your help. I hope to provide you with a satisfactory stay experience when you stay next time.

Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time.

Response from Property: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! We are very sorry that you are not 100% satisfied with your stay. We have reported the problem of the toilet being blocked to the engineering depar**ent. Your satisfaction is our pursuit! We look forward to seeing you again.

Response from Property: Dear guests, we are very glad that you chose Orange Shanglilang Hotel Shenzhen. First of all, we sincerely apologize to you. The hotel attaches great importance to the problem you raised and has strictly investigated the incident. We have made strict corrections to the housekeeping depar**ent and its room staff and will strengthen service training in the future. We will follow the standard procedures. We must knock three times and report twice for renewal and check-out cleaning. We can only enter the room to clean according to the notification of the guests and the front desk to prevent such incidents from happening again. We are also very angry that you had a bad stay experience during your stay. After check-out, the front desk did not follow up on your stay experience. This is our shortcoming in our work. Please give us another chance to forgive and correct it. We will do better next time. Finally, I wish you happy every day and everything goes well~ Orange sincerely looks forward to your next stay!