GGuest UserThe service here is excellent, from booking to the front desk and restaurant staff, everything was impeccable. The Chinese restaurant waitress, Miss Xu, was especially warm and professional. This is much better than the Ritz-Carlton Shanghai, where I noticed foreign guests were prioritized with excessive deference – that wasn't the case here in Harbin. The Ritz-Carlton Harbin's service was truly attentive and responsive to every request, hats off to them! 👍
There were a few minor downsides. The smart toilet seat, if you sit on it for too long, the lid taps your back. 🤭 The first room they assigned me was quite far from the elevator, which I had requested since I'm a light sleeper. However, after the staff showed me to the room, I got lost trying to find the elevator again after turning a few corners, haha! So I went back to my room and called the front desk. They then upgraded me to a river-view room closer to the elevator. But as soon as I entered, there was a slight lingering smell of renovation near the entrance. For someone as sensitive to smells as I am, it was quite impactful, but I really didn't want to bother them again. Sure enough, I woke up with a headache in the middle of the night, quickly took some medicine, and felt better after an early morning walk.
Breakfast runs until 10:30 AM, but by 9:40 AM, the hot milk was already gone. A kind female manager went to the coffee machine to get me a cup, as it would take 7 minutes to provide more hot milk. My suggestion is that if breakfast is until 10:30 AM, they shouldn't stop replenishing items early just because there are fewer people. This will only lead to even fewer guests over time. I even bought 14 more breakfast vouchers, by the way. The quality of the breakfast ingredients is excellent, which is why I bought 10 breakfast vouchers.
The gym equipment is great, and the service there is also very enthusiastic. The lighting in the swimming pool area at night was a bit dim. Since it's a water environment, dim lighting can be dangerous and make it difficult to spot issues. My friend suddenly got leg cramps, luckily a coach came over and pulled her out. The downside is that there are two lifeguard observation chairs, but no lifeguards. There's a duty coach who occasionally comes in to check, and sometimes goes to the gym to teach. Even though the water depth is 1.35 meters, a swimming pool, by regulation, must have lifeguards on the chairs. Accidents can happen in water, so safety is paramount. Overall, my stay at the Ritz-Carlton Harbin was an excellent experience, and I'll definitely recommend it to any friends visiting.
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