This was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
Hotel near Tunjungan,Genteng65.3% of visitors choose this area
HHilda Lee S2025.08.03
Everything about the hotel is exemplary except the toiletries ! Fragrance is not acceptable and I dreaded shower.
Hotel has a 360 degree and you can see whole of Surabaya! Spectacular.
A big mall, catering to big brands and international Tuntungan plaza is around 20 mins walk.
Another big mall, local BG Junction is around 10 mins away.
Location is good ! Including eateries nearby.
Breakfast was the best I've experienced; amazing spread including local flavors. Absolutely tantalizing.
Hotel near Tunjungan,Genteng65.3% of visitors choose this area
GGuest User2025.06.21
There's a lot that's right with this hotel. Room is clean, bright and modern looking. If there is such a thing as a super king size bed then this would be it. Comfortable firmness with 4 pillows. Bedroom slippers, hand towels and usual toiletries provided. Water pressure and temperature control is good. I really appreciate having usb/electrical outlets next to each side of the bed. There are smoking and non-smoking rooms available.
I have to say their breakfast spread is the most varied that I have ever seen. Loads of choices and it came with a nice view as the restaurant is on the 17th floor. Service was a bit slow when it came to clearing the used plates if you're not near the service station but still acceptable.
All the staff that we encountered were very polite and friendly, from front desk to housekeeping.
Location wise it's quite central. Lots of cafes and a few mini marts around the hotel area. Can use grab if you need to go further.
Hotel near Genteng,Genteng1% of visitors choose this area
AAAri172025.07.06
This hotel is located in the heart of Surabaya, surrounded by office buildings and very close to Tunjungan Plaza Mall.
The room is quite spacious and clean, although it feels a bit old and in need of renovation.
The breakfast offers a wide variety of dishes with great taste.
This hotel will be one of my accommodation choices if I visit Surabaya again.
The best resort in Batu. The room is spacious, cozy with various breakfast. Nice landscape and have a complete facilities and amenities. The hospitality is very nice. One day would like to stay there again
very recommended for family trip, the room clean, friendly staffs with great services, the breakfast delicious with many variations menu, will be back again once we visit banyuwangi
Words can't describe the kindness, attention to detail and, politeness of the staff. The breakfast was simply delicious and offered a lot of variety. We had the most amazing stay. Extremely clean. Close enought to the airport :)
Clean room comfy bed complete amenities clean bathroom nice service all staff , pool at roof top is a plus. thanks to bellboy staff ROVi , Fast check in and
Delicious brf . Its enjoyable stay. For lil advice maybe having lil playground or kids corner wil be nicer .
Great
70 reviews
9.0/10
Price from
HK$ 297
per night
Check Availability
See All Hotels With Bar in East Java
Latest Reviews for East Java Hotels
See all
8.5/10
Very Good
GGuest UserJust a bit old and saw some stains on the bedsheet. But they provided what you need definitely. As a traveller who just sleep for a few hours and heading to mount ijen in the midnight, worth the price!
SStellaLouI have nothing but praise for this hotel. It’s truly one of the best I’ve ever stayed in. The rooms were spotless and perfectly maintained, exuding a luxurious feel from the moment we stepped in. The beds were very comfortable as well and we had one of the best sleep here. Service was impeccable, with every staff member making us feel warmly welcomed and well taken care of. A standout highlight was the breakfast buffet, offering an impressive variety that catered to every taste. Our stay here was nothing short of wonderful, and we’re already looking forward to our next visit!
Thank you so much, Westin Surabaya!
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
SSabrinaHishamWe recently spent 3 days and 2 nights at Baobab Safari Hotel for a family vacation, and it was an unforgettable experience. From the moment we arrived, the service was exceptional—friendly, attentive, and always ready to help.
The highlight for us was definitely the room with a balcony overlooking the animals. Our child was absolutely thrilled watching wildlife right outside our window, which made the stay truly magical. It’s rare to find a hotel where you can relax and enjoy such an immersive nature experience all at once.
Breakfast every morning was a treat, with a fantastic spread that had something for everyone. The variety and quality really impressed us and gave us great energy for the day’s adventures.
Overall, Baobab Safari Hotel exceeded our expectations and we’re already planning our next visit. Highly recommended for families looking for a unique and memorable vacation!
GGuest UserAll the facilities are clean and quite good in quality. Only 1 shortcomings: the door can't shield the the room from sound in the corridors totally, I can clearly heard the knockings and bell ringing from other rooms at night. But in general, it's still a quite decent hotel to stay.
SSHAHRUL NIZAM SHOKRIThank you Hotel Arcadia by Horison.
The service is great
The stuff is great and polite
The room is comfy
The food is delicious and big portion
GGuest UserThis was my first time staying here. Overall, everything was satisfactory. My only suggestion would be about the children's playground. It would be much better if it were mopped daily, and the slides and playhouses wiped down regularly. My child played there and got completely dirty – their feet were all black! 🙈🙈 I had to give them a bath immediately upon returning to the room. 🙈 Additionally, it would be great if they could add more types of toys, perhaps a ball pit or similar. While there were plenty of chairs and tables for children, there were no drawing papers or colored pencils available. That's just my main feedback. Everything else was perfectly fine. The breakfast was delicious, and the service was excellent. Thank you, Golden Tulip! 🥳👌
FFrederiko David MartanStaying at Shangri-La Surabaya was an exceptional experience from start to finish. The service was warm and professional — every staff member went above and beyond to make sure we felt welcome and well taken care of.
The room was spacious, clean, and elegantly furnished with a perfect balance of comfort and luxury. I especially appreciated the plush bedding and thoughtful amenities. The view from the room was also a plus, offering a peaceful cityscape that felt relaxing after a long day.
Breakfast was a highlight — the variety was impressive, from local Indonesian favorites to Western and Asian dishes. The pool area and lush garden surroundings made it easy to forget you were in the middle of a busy city.
Location-wise, it's conveniently close to malls, restaurants, and main roads, yet the hotel itself feels like a serene escape.
Would definitely recommend Shangri-La Surabaya to anyone looking for a five-star experience with genuine hospitality.
YYebethThis is my first time staying in Dialoog hotel. The view is so amazing.. you will love it.. Most of the staffs are humble and caring. In general I enjoy staying in Dialoog. I recommend adding more variety food to the breakfast menu.
NNorhaslindaThe staff were very polite and eager to offer assistance. Location of hotel was near to restaurants. Breakfast was very delicious and the variety of food was excellent. Staff was kind to pack for us breakfast on our 1st day as we need to leave early for the Bromo sunrise tour. Will definitely recommend this hotel for their excellent service.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.