Exceptional Luxury with Thoughtful Tech and Standout Service
I recently stayed at the Dorsett Gold Coast, and it was an outstanding experience. The level of detail across the property is highly visible, making for a stay that feels both premium and personalized.
A Seamless Arrival
The check-in experience set a fantastic tone. We were warmly greeted and offered welcome drinks at the Jin Café & Bar, which was a lovely touch. While we navigated the parking, the porter took our luggage directly to our room, allowing us to settle in stress-free.
Speaking of parking, while it is $20 per night, it is worth every cent for the convenience. The ”in and out” process is incredibly seamless because the staff enters your registration number into the system, so you never have to worry about tickets or delays.
Standout Service: Special Thanks to Sona
The service here is truly top-tier. I want to give a huge mention to Sona at reception, who was incredibly helpful throughout our entire stay. Her professionalism and warmth were much appreciated. Furthermore, the speed of the reception service for any phone requests was impressive—they are lightning-fast.
The ”Smart” Room Details
The room design features some ”genius” touches that I haven't seen elsewhere:
* The Smart Mirror: The bathroom mirror has a specialized coating so that even after a steaming hot shower, a specific section remains perfectly clear.
* Auto Night Light: The bathroom has an automatic night light that activates on its own—perfect for navigating at night without fumbling for switches.
* The in room switches was also very thoughtful and unique, for the first time experienced such.
* The Chromecast casting tech was great as you can stream what you like.
Dining & Relaxation
The pool area is absolutely fancy and stunning—a perfect spot to lounge. We also enjoyed the hearty buffet breakfast at the Star Grand; it’s a great spread, though I’d love to see a few more vegetarian varieties added to the hot selection.
Constructive Feedback
To make the experience truly 5-star across the board, there are two areas for improvement:
* In-Room Appliances: The hairdryer and iron felt quite basic and didn't really match the premium, high-tech vibe of the hotel.
* Poolside Dining: While the pool itself is beautiful, the restaurant menu there is very limited and almost negligible. More food variety by the water would be a big plus.
Overall, a fantastic stay. Between the tech, the parking ease, and the wonderful service from Sona, I would definitely recommend the Dorsett!
Very close to the main street, just a few minutes walk, very convenient. There is a waiter who speaks some Chinese, very nice! The sea view is not wide enough, the facilities are relatively old, the food is not delicious, maybe it's because of different tastes. The bed smelled at night, fortunately we only booked one night and went to another hotel the next day.
Perfect location.
The hotel staff is very friendly & helpful.
Love the beautiful view of the garden, and kangaroos everywhere. They are so cute.
Pls enjoy the restaurant & coffee around the hotel, good food & drink.
We will come back next time on Summer time, and enjoy the outdoors swimming pool facilities.
The hotel facilities are generally decent, and the pool area is quite nice. The main issue, however, is its location. It's an awkward distance from the meeting point for boat tours – not really close, but not too far either. It takes about half an hour to walk there, which can be a bit tiring. Taking a taxi is faster, but it costs around 15 AUD, which feels like poor value for money. As for dining, both breakfast and dinner didn't really suit Chinese palates, making them a bit difficult to get used to.
Hotel near Cairns City,Cairns North100% of visitors choose this area
SSarah Foo X.M.2025.07.15
Lovely hotel located at the other end of the Esplanade. The broad walk at the back of the hotel was nice to stroll along and an easy way to get to the city center. Kudos to the reception staff, Riccardo for leaving a really good first impression when I first arrived. He was so clear in explaining everything I needed to know before I checked in, and subsequent days when I saw him he was also really helpful with whatever requests I had. The room was big and spacious, very comfy beds!! The housekeeping staff were also friendly whenever I saw them as I head out for the day. Food from the room service was tasty. However, the breakfast buffet options were almost the same everyday though, wish there could have been more variety. But overall, I still had a rather pleasant stay here(:
I was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
This hotel is absolutely fantastic! Its location right next to the tram stop makes getting around incredibly convenient. The pool area is really comfortable, and you can even order food directly to it. My room on the 21st floor had a direct view of the Pacific Ocean, and the bedding was super comfy. I even asked for an extra duvet. The price was surprisingly cheaper than what I'd pay back home!
The location is fantastic! It's just a two or three-minute walk to the light rail station, and then another five minutes to the beach. There are all sorts of restaurants and clothing stores nearby, so you definitely won't have to worry about food or lodging. The room and bathroom are both very spacious, and there's even an outdoor pool. Plus, they offer free luggage storage.
A little subtropical oasis right in the middle of town.
Conventionally located in the town centre with access to shops and businesses, next door to Woolies and a short walk to the beach. And yet it’s a quiet, peaceful and lush spot to stay.
Spotlessly clean. Lovely staff.
Mission Reef Resort is located right next to the beach and is the perfect location for a peaceful short break.
Very Good
110 reviews
8.7/10
Price from
TWD 2,743
per night
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GGuest UserI was very satisfied. There is a shop near the hotel, which is very helpful. Due to its location, it is a place where you do not have to eat. The hotel employees are very nice.
PPHILLIP JAMESThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
GGuest UserBeautiful location, clean and thoughtfully designed room and bathroom. The amenities are all provided and the team is very professional. Nearby Esplanade, cafes, Woolworths. Parking spots are often available in front of the property on the street.
AAnonymous UserGreat stay! Perfect for kids and adults alike with the choice of both the pool and ocean. Just wish I had booked the sea view. I couldn’t fault the service especially when addressing an issue with our parking.
AAnonymous UserI was mostly happy with the resort. There were some things missing like more food options (only two restaurants) and small luxuries like a sauna for example. It’s also hard to rate the staff as you had some incredibly helpful staff and then some real depressing ones that were just rude. The only other thing that was a bit of a shock was that the beaches were just full of dead coral and no sand. I hadn’t been to one of the islands in the Whitsundays so I was surprised to see that. The photos of the resort did not show this so it would have been nice to know so it didn’t lead to disappointment. Some positives though is that the resort was beautifully designed and they offered a lot of free water activities like kayaking for example. The buffet breakfast was also really nice.
AAriane AndersonLoved the lobby and had breakfast that was nice. Unfortunately in Surfers Paradise we thought that the hotel had a pool. Having children and my poor research they were disappointed to have no pool as I thought I had booked a different hotel. After the lovely staff checked us in and we arrived to our rooms. They were very motel like. Just not what we expected. Again my rushed booking
TTheobaldThis is a fabulous place to stay. We chose a studio room, with ocean view, and it was really worth it. Although we arrived late, we contacted call staff at the door and they talked us through the check in process. Service was kind and responsive throughout. The only small downside was that the rooms are only serviced once each 8 days. However, when we requested fresh towels they were happy to provide them. The pool complex is lovely - the pool is a little cold for winter, but the spa was comfortable and we really enjoyed the sauna. Breakfast was included, and we had the choice of three cafes in the complex, with delicious food at all three.
We can't wait to return!
GGuest UserA beautiful swimming pool and warm Jacuzzi. The weather was too chill for swimming in July though. The service was good, and breakfast was ok. Not much options but foods were good. There were always parking spot available not like other hotels in GC. I will definitely go back.
AAnonymous UserThe hotel required a A$200 security deposit, and only accepted credit cards! The front desk lady's service wasn't good; she only improved slightly after I got upset. The balcony had a partial sea view. It had a bathtub and a kitchen, which was very convenient for cooking. We enjoyed cooking and eating Australian steak and seafood. The room size was quite large, and the pool looked nice. There were many seniors staying there.
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