Reception asked us to make the check in ourselves with a link they provided which wasn’t working. After 30 mins trying without success they said it was ok and they could do it 🤨🤨
Plus they gave us a room and then changed us to a different one with 3 small beds (when we asked for a double and a single)
The location is not bad, it is close to the urban environment near the lake. The room is very spacious and hygienic. It is also very good. The new hotel sanitary equipment is definitely no problem. The service is a little worse. It may be that the service staff asks too little, so the service can’t keep up. There is no relationship between fixed doormen. After all, a 5-star hotel has to leave its own luggage. It’s too much to say that it’s too late. The front desk also feels that it has not reached the scale of 5 stars. Others are quite good, and they don’t enjoy the 5 star service. Reach the service of a 3-star hotel
SERVICE WAS GREAT, MARIA AND MELINA SO GENTLE AND READY TO HELP, FACILITIES VERY GOOD, GREAT INTERNET AND WIFI, GREAT BREAKFAST WITH EVERYTHING YOU MAY NEED, LOCATION CLOSE TO EVERYTHING, CLEAN SPACIOUS ROOM, CLEAN TOWELS AND SHEETS, I WILL BE BACK , THANK YOU VERY MUCH
Not sure why this hotel gets so highly rated. It was noisy. I had room 502, a large room on the 5th floor, facing Guemes Street (I think..). It had a large king bed, a kitchenette and a balcony. I found it was a bit tired. The wall that leads out onto the balcony is all floor to ceiling glass and has sliding doors. I don't think that it was double glazed, the seals were non-existent and let in every bit of noise from the busy street below as well as the noisy air conditioner compressor on the balcony. There were no seals on the hallway door and no soft close. I definitely won't be staying again.
Hotel location is 10 minutes drive from the city center. The environment is quiet and beautiful. The service is very good. The sanitation is also very clean. The hotel room is very beautiful. Very spacious. The room has windows in all directions. The air is great. I will consider staying next time.
En pleno centro, a pocos metros del hermosísimo lago, restaurantes, Centro Cívico, buen desayuno, limpio, habitación y baño espaciosos, la cama un poco dura pues la habían comprado recientemente (a algunos les gusta así) , en general un buen hotel que tendremos en cuenta si regresamos algún día al bello Bariloche, la atención muy buena, gracias Pablito, un abrazo desde Guayaquil , Ecuador
Hotel is very centrally located on a main shopping thoroughfare. Because of a fiesta it was noisy until about midnight. Very little English is spoken which was a problem when we asked for help with a cancelled flight. We moved to Hilton Hotel which was cheaper and much better in all respects.
Hotel Cristal is in need of updating. The Jacuzzi shower cubicle in our bathroom was extremely old and awkward to get in and out of and was totally useless. Only a spray head worked and the pressure was useless so goodness knows how it ever worked all the jets! Waited ages for hot water and then it would suddenly go freezing cold. Went for a drink in the bar and they could not offer a glass of wine. Wine only by the bottle! I asked about the notice saying Happy Hour and was told that was only if you had Campari or Vodka!
Buffet breakfast was fine.
Would I choose it again - no. Plenty other hotels in Bariloche.
Lovely place, good location and hearty breakfast. Just a shame you have to pay for the billiards table!
Very Good
22 reviews
8.1/10
Price from
VND 1,412,580
per night
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7.5/10
JJAEL S.Nice service! People in general, was so kind. Even tho, we had to stay in one campus for two days and we had to move to the other, where we had made the reservation, for admin problems. But in general, it's great. Breakfast is not a big super yummy thing, normal.
GGuest UserHotel is very centrally located on a main shopping thoroughfare. Because of a fiesta it was noisy until about midnight. Very little English is spoken which was a problem when we asked for help with a cancelled flight. We moved to Hilton Hotel which was cheaper and much better in all respects.
Hotel Cristal is in need of updating. The Jacuzzi shower cubicle in our bathroom was extremely old and awkward to get in and out of and was totally useless. Only a spray head worked and the pressure was useless so goodness knows how it ever worked all the jets! Waited ages for hot water and then it would suddenly go freezing cold. Went for a drink in the bar and they could not offer a glass of wine. Wine only by the bottle! I asked about the notice saying Happy Hour and was told that was only if you had Campari or Vodka!
Buffet breakfast was fine.
Would I choose it again - no. Plenty other hotels in Bariloche.
DDr RogoAll was very good except that they charge 16 Us dollar per day and Person additional per Day and Person for using the Hotel attractions no matter if you use them o not and stay all time in your Room it's obligatory to everyone .
This Extra fee is nowhere assigned in the App and also not mentioned when you check in .. They take a payment of Garantie when you checkin to make sure that you pay the Fee.
It's a complety hidden fee . I book frequently Hotel with App and never ever had such additional fee .. Why they just don't put there complety Price for a room not Transparent as all hotelsprice do it.. It's like saying the cost 100 dollar by the Air you Herath you have to pay extra ..Extremly unfair and I had a long Discussion when I checked in ..finaly they payed Back this Rip Off fees ...!!
KKazzy travelerNot sure why this hotel gets so highly rated. It was noisy. I had room 502, a large room on the 5th floor, facing Guemes Street (I think..). It had a large king bed, a kitchenette and a balcony. I found it was a bit tired. The wall that leads out onto the balcony is all floor to ceiling glass and has sliding doors. I don't think that it was double glazed, the seals were non-existent and let in every bit of noise from the busy street below as well as the noisy air conditioner compressor on the balcony. There were no seals on the hallway door and no soft close. I definitely won't be staying again.
GGuest Userthe location is great. breakfast is good but basic. room is comfy.
we reserved a room with a queen bed but we actually got 2 single beds but together.
We got a room in the 5th floor but the elevator in the 5th floor doesn't work so we need to take the elevator to the 4th floor and then stairs, this is very annoying and it is expected from an hotel to fix this stuff or let know people before hand.
We were told that there is parking, and there is one, but because of a festival during the weekend there is not enough room so all the cars are blocking one another and we had to leave the car keys on the reception so they can move the cars, despite of this lack of room the receptionist told me that the hotel rents parking space to other people that are not guests, this is really a shame,guest should get priority and not suffer from this mess because the hotel owner/manager wants to make extra money.
GGuest UserReception asked us to make the check in ourselves with a link they provided which wasn’t working. After 30 mins trying without success they said it was ok and they could do it 🤨🤨
Plus they gave us a room and then changed us to a different one with 3 small beds (when we asked for a double and a single)
JJason AnthonyWe enjoyed our time at the hotel overall. One thing to note is that the hotel does not allow outside food, and there is no eating in the rooms. Most of the staff was very friendly. A negative point was breakfast often running out of items, with no plans to replenish them, unless asked specifically.
LLiThe hotel is located close to the central square. Very convenient. They provide hot and cold water All day. Everything is basic but meets my needs. Shower water is good. Breakfast is typical Argentina hotel’s continental menu, limited options. Staffs are friendly and helpful .
GGuest UserSERVICE WAS GREAT, MARIA AND MELINA SO GENTLE AND READY TO HELP, FACILITIES VERY GOOD, GREAT INTERNET AND WIFI, GREAT BREAKFAST WITH EVERYTHING YOU MAY NEED, LOCATION CLOSE TO EVERYTHING, CLEAN SPACIOUS ROOM, CLEAN TOWELS AND SHEETS, I WILL BE BACK , THANK YOU VERY MUCH
GGuest UserAmazing hotel by the lake, it’s also beside the Havanna chocolate museum. There’s a small recreational area at the breakfast area. In addition there’s a pool at level -6. It gives you access to the lake. Was great value staying here.
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