A decent 3-4:star hotel. The room size is spacious with balcony. The amenities is basic but sufficient if you are going to be a touch and go guests. The shower water pressure a bit low but the hand wash tap comes with hot water. The breakfast was great. Malaysian food and good variety.
A different experience from normal hotel, besides excellence cleanliness and helpful staff, I should say is a high tech hotel.
For senior citizen like me ,I no need to carry room cards, they use face recognition to enter the lifts and room. i like the heated toilet seat too!
Check-in was smooth. Room was clean and comfortable. Bed and pillows were comfortable. Breakfast spread was good. Supper provided between 11pm to midnight. Supper consists of porridge with braised peanuts and chicken floss. On one night we had green bean soup and the next night was black glutinous rice with coconut milk. Very yummy. There was soya milk too. Gym was okay.
Satisfied with the room and service ! Location is in the centre of New Town of Kampar . Surrounded by shops and shopping centres. So convenient and easy access . Definitely will stay again in the future 👍🤲
I stayed at this hotel which located in the city centre, which was very convenient for getting around. The room size was comfortable, perfect for 1-2 persons, ensuring a cosy and restful stay. The breakfast was absolutely delicious, with the highlight being the cucur bawang, which was exceptionally tasty. Definitely a great place to consider for a pleasant stay!
Improvement needed:
The main entrance location is not convenient for elderly guests or people with accessibility challenges.
A big no for the parking system, which operates strictly on a first-come, first-served basis. I spoke with the receptionist — a young Indian gentleman — and explained that my mother uses a wheelchair. I asked if he could help reserve a basement parking spot for easier access. He refused and made no effort to find an alternative solution or show any empathy. His attitude was dismissive and unprofessional, which reflects very poor customer service.
Since this is part of the hospitality industry, front desk staff should be well trained in customer service and communication. Unfortunately, he seemed untrained and unaware of how to handle guests with special needs.
The good/positive thing:
1. The hotel lobby and several floors have been renovated. A water dispenser is available, and there’s a 7-Eleven store conveniently located on the ground floor.
2. The driver and security guards provided outstanding service.
When they noticed my mother struggling to get into the shuttle van, they showed genuine care and empathy. They immediately coordinated to reserve a basement parking spot for us. The arrangement was ad hoc but handled quickly and thoughtfully.
Their warm-hearted support truly touched my family and me. The hotel owner is lucky to have such kind and compassionate staff members — they made a lasting positive impression despite the earlier unpleasant experience.
I recently stayed at this hotel and was thoroughly impressed from check-in to check-out. The location couldn’t be better — right in the heart of the city, walking distance to shops/restaurants/public transport. The room was spotless, spacious, and beautifully furnished, with comfy bedding, a well-designed layout, and amenities that included [list: e.g. espresso machine, high-speed Wi-fi, luxurious toiletries].
What really stood out was the staff service — everyone was warm, attentive and professional. From welcome greetings to helpful recommendations and prompt responses to requests, it made a big difference. The food and dining experience were also excellent: the breakfast buffet had a wide variety of fresh, delicious options, and dinner at their onsite restaurant was memorable. loveeeeeeeeeeeeeeeeeeeeeeee it.
We're frequent travellers to Ipoh on monthly basis. As we arrived early before 3pm this time, counter staff was working on allowing about 2 hours of early check-in, appreciated. Vehicle parking process was well explained. Restaurant staff were friendly during breakfast session.
M Boutique Hotel was a great choice for our overnight stay before heading to Cameron Highlands from Singapore. Conveniently located near the airport and bus terminal, our trip was seamless. The hotel's cleanliness, friendly staff, and comfortable stay made it an excellent base. We appreciated the luggage storage service, which allowed us to explore the town without worrying about our bags. Plus, there are nearby restaurants just beside the hotel, making it easy to grab a bite to eat.
Very good service by Sunway staffs, all smiles and patience and friendly with kids. My son is very happy from enjoying this Lost world zoo trip! 5 stars
You can only check in after 3pm due to their small amount of rooms, so DO NOT come earlier! But the staff are really good to call me when room is ready so I really appreciate that.
The location is also very good if you are planning to go Lost World, but other than that it is a pain in the ass to travel to old town or central area of Ipoh for good food, just secluded area. Prebook Jeff Cellar since it's in the same area if you want high end but good food. Sunway should not only sell their own products (white label) but also should include things outside like chips or medicine. Not really convenient when all the ground floor of hotel / inside Lost World doesn't have midnight snacks that isn't Sunway branded 😂
Very Good
535 reviews
8.9/10
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8.7/10
Very Good
GGuest UserThe hotel is a bit old and the only advantage is it has a nice cafe near the lobby . The service of offering the umbrella during the rainy days is good. However, it can be a bit noisy when there are vehicles horning at night as the hotel is not near the touristy areas and it is quiet at night. Not too ex but not cheap either given the quality of the mattress and availability of the channels
ZZuhairiAhmad🌟🌟🌟🌟🌟
We had a wonderful stay at DoubleTree by Hilton Damai Laut Resort from 28–30 September 2025. The staff were warm and welcoming, and the resort itself is beautiful with serene views of the sea.
At first, our room was close to the lobby with less privacy, but the team quickly arranged a room change to a higher floor with an amazing view. We were also pleasantly surprised with the thoughtful touches — a birthday cake and towel decoration for our son’s 9th birthday, which truly made our trip extra memorable.
Our family enjoyed the facilities, and the kids especially loved the pool and beach. We would love to see more family-oriented activities for children in the future, but overall, the experience was excellent.
Thank you to the DoubleTree Damai Laut team for making our family trip and our son’s birthday celebration so special. Highly recommended!
AAnonymous UserCheck-in was smooth. Room was clean and comfortable. Bed and pillows were comfortable. Breakfast spread was good. Supper provided between 11pm to midnight. Supper consists of porridge with braised peanuts and chicken floss. On one night we had green bean soup and the next night was black glutinous rice with coconut milk. Very yummy. There was soya milk too. Gym was okay.
CCHANFamilyI had a wonderful stay at M Roof Hotel in Ipoh. The room was very clean, modern, and comfortable. The staff were polite and helpful, making check-in and check-out smooth.
The location is great — easy to get to Ipoh’s famous food spots and attractions, but still quiet and peaceful. I also enjoyed the hotel facilities and the overall design, which felt fresh and stylish. Definitely good value for money.
SShida KhamirFamily room is spacious and comfortable as always. Nice bathtub as well. Wondering when will the swimming pool be ready. This is my third time checking in here but it’s still under construction.
GGuest UserA decent 3-4:star hotel. The room size is spacious with balcony. The amenities is basic but sufficient if you are going to be a touch and go guests. The shower water pressure a bit low but the hand wash tap comes with hot water. The breakfast was great. Malaysian food and good variety.
WWillliamWe stayed at the AC Suite for 4 nights. Below are our comments and opinions.
The positive :
- Good and central location. Walking distance to the largest mall in Ipoh and plenty of good food places.
- Nice, clean lines and modern design.
- The suite is very spacious, consisting of a sitting area, bedroom, walk in closet, full bathroom and powder room.
- King size bed is good and generally comfortable. I find the pillows too soft, not a negative comment but this is just my preference.
The negative :
- Checking in and out took longer than expected or necessary.
- Room amenities could be much improved such as bathrobes, have a hand towel and soap in the powder room will be nice.
- The floor in the room which is timber look-alike vinyl tiles can be kept a bit cleaner, I find it slightly dusty.
Otherwise the overall is positive and will recommend this place.
CChibby Maroko Chanhi tui haven,
my first time visiting here n see about tui haven. .
book 2 hour before arriving ipoh because my husband just remembered about the haven so i checked and got room here. .
really nice lakeside residence. .
the receptionist is really friendly and done fastest services upon check in and checkout time. .(indian lady)so nice of her i forgot to ask for a name. .
the landscape and the view was amazing. .
room also so nice and clean. .the toilet is very clean and i love the conceptsof the toilet. .i love the view from room. .i got lake view n sunset view. .which is so nice. .the room really spacious for us and got free snacks and drinks. .
the amenities are perfect and complete. .
and we got free refreshments at the restaurant. .
breakfast buffet also has various choices. .pool are really big. .adult n kids pool and has jacuzzi. i love everything here include easy parking and got so many activitiesto do. .wo many ootd spot to take good picture. .
TTomHeeGood location: near Parade Can watch movies.
Hotel is tired and aged but clean and neat.
Went to the gym at the Basement.
Basic facilities.
But the best eateries about 15 minutes walk away.
Don't have free airport transfer.
Overall, satisfied with the stay.
GGuest UserDecent hotel situated at a good location close to Ipoh city. The room was spacious and well-equipped, but the cleanliness was questionable. It was as if the room had not been properly cleaned after the previous guests had left. The bed sheets and the pillow cases also seemed as if they had not been washed properly. Other than those complants, overall I had a decent stay at this hotel.
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