Staff was friendly.
i paid for the breakfast - got a bag of food including a drink, a bread, an apple, a small box of granola and jam, and a yogurt and a free access to coffee machine - nothing fancy but good enough to feel full and energised.
i was pleased to be able to choose the room type (upper beds or lower beds).
i particularly enjoyed using the kitchen and the common area as the design was so nice and well-equipped. i was able to make my own meal there.
Highly recommended!
This stay was, to put it mildly, a bug-infested lesson.
I stayed for 4 nights. The first two nights were fine, but on the third night, things went south – I started getting bitten by bugs in the room, resulting in red spots all over my body. This wasn't just me being sensitive; these were clearly visible bites that required photographic evidence (which I did take, of both the spots and the bugs).
What's even more outrageous is that this wasn't an isolated incident. I later found out that previous guests had reported similar issues, indicating that the hotel has a long-standing problem with hygiene and pest control, rather than a one-off accident.
After the incident, the hotel's solution was to arrange a room change. The problem is, what had to happen already happened. The room change felt more like going through the motions than actually solving the issue.
Due to hygiene concerns, I personally disposed of some of my clothes and shoes, essentially paying extra for this stay.
To summarize:
* The room has a pest problem.
* Hygiene management is questionable (and seemingly a long-term issue).
* The response was delayed and inadequate.
* The guest had to bear the additional costs themselves.
If you're just looking for a place to sleep, you might gamble on it; but if you don't want to use your body as a test subject, I strongly recommend avoiding this hotel.
Maybe it is my fault for expecting hotels in Iceland to have little to no, if not relatively poor service as a whole, but my booking issues with them, the communication leading up to the stay and overall interaction with staff was next to none, Save for the on-site staff that I got to bump into, it's pretty much non-existent.
The Booking itself, alongside a mistake with the app, and the hotel refusing to offer direct communication, and lying throughout the whole ordeal when it came to ”calling back” was literal hell. That being said the say was, fine? It's a place to rest, that's all I can say. The breakfast was definitely pathetic, but like the first statement it might've been my fault for expecting something substantial,.
Definitely don't get the breakfast, don't use the hot coffee/cocoa machine since it's broken or unfilled half the time. Seek out amenities at the grocery stores nearby instead.
The room is a good size, very clean, warm comforter, nice TV, clean bathroom.
But! Poor lighting, no in-house telephone, no instructions for remote.
But, the receptionist young man is full of information, very well spoken, and took care of my needs.
The breakfast, an avocado toast, and coffee were excellent. So good!
I would recommend the hotel as its location is super.
Stay 4D3N
1. Location: Hotel is located in the main shopping street, almost central in the downtown, 4 mins walk to either Bonus or Kronan supermarket, and about 10mins walk to the big church, the swan lake and harbourfront, also close the bus stop no 6
2. Amenities: Room cozy and spacious enough with pantry and all necessary kitchen wares, so we can do our own cooking here
3. Service: Staff are nice and helpful
4. Breakfast: Inculded, buffet type with many choices, croissant is great, has Skyr yogurt, also have other local specialists such as Icelandic fish, very delicious and we enjoyed very much, highly recommended
I had a fantastic stay at Bus Hostel Reykjavik! The atmosphere was welcoming, but what truly stood out was the incredible staff. They were consistently friendly, helpful, and went above and beyond to make my trip easy.
A huge highlight was their flexibility with my travel schedule. Even though I checked out at 10:00 AM, they graciously allowed me to hang out in the common areas until my 6:30 PM flight. This made my final day in Iceland stress-free and much more comfortable. Highly recommended for any traveler looking for great service and a hospitable vibe!
The front desk staff were incredibly friendly, and the room and towels were very clean. It was super convenient having bus stop #13 for tourists right next to the hotel, and #9 and #12 were only a 5-minute walk away, which was great for local tours. Being at the edge of the city center made shopping easy. The spa was a highlight, with both indoor and outdoor pools, perfect for unwinding. There's also a dry sauna. Just a heads-up, the spa facilities are co-ed, so swimwear is a must.
I chose a room with a kitchen, which was pretty good. It had an induction cooker and bar stools, so I could cook simple dishes. There was no kettle, but there was a coffee machine.
I had to wash the dishes myself to make it convenient for the next customer. Because I couldn't ensure that the previous customer had washed them very clean, I also recommended that everyone rinse the dishes themselves before using them.
I was so happy with my stay! We had an issue with some people near our room, but a staff member helped us immediately and even moved us to the best room in the house. We were so grateful for their kind and understanding attitude. I could truly feel their support and willingness to help. The room was clean with no problems at all, and the breakfasts were great! Thank you for your excellent service
Very Good
123 reviews
8.7/10
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8,2/10
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DDwi indah yuliasihVery good location, clean, complete with kitchen so i can make something to eat as i want.
Near bus stop, supermarket, restaurant and shooping place.
The reception also very helpfull during answer my request to. Extend with some problem for my card payment.
Thank you and i will back to the place on the Next
XXiangxiangingHands down the best hostel in Iceland! The common areas are incredibly clean, and the private bathrooms with showers are a huge plus. It's super warm inside – almost too warm! The bedding is really soft, and the kitchen is fully equipped for cooking.
GGuest UserThe location is super convenient, basically within walking distance to nearby attractions, supermarkets, and restaurants. The room was very clean, and there were plenty of dining options around. It's also not too far from the beach. Overall, it's a pretty good spot.
NNelli BakievaI was so happy with my stay! We had an issue with some people near our room, but a staff member helped us immediately and even moved us to the best room in the house. We were so grateful for their kind and understanding attitude. I could truly feel their support and willingness to help. The room was clean with no problems at all, and the breakfasts were great! Thank you for your excellent service
AAnonymous UserI had a really nice stay at this hostel in Iceland. The location was great and it was easy to get around. The rooms were clean, comfortable, and warm, which was perfect after spending the day outside exploring.
AAnonymous User1. It's located outside the main city area of Rayong, and we had to circle a few times to find parking when we arrived at night.
2. There's a washer and dryer, but the dryer isn't very efficient. What made it worse was that even with everyone waiting in line, the staff insisted on drying a huge pile of dishcloths needed for the next morning. This caused the dryer to keep restarting, and we ended up waiting until 2-3 AM for our turn.
3. Breakfast variety is okay.
4. The room size is decent, but you can't open four large suitcases at once.
5. The room door is really odd; you have to slam it shut with a lot of force for it to lock.
Overall, it's a hotel I'd be willing to revisit.
GGuest UserThe front desk staff were incredibly friendly, and the room and towels were very clean. It was super convenient having bus stop #13 for tourists right next to the hotel, and #9 and #12 were only a 5-minute walk away, which was great for local tours. Being at the edge of the city center made shopping easy. The spa was a highlight, with both indoor and outdoor pools, perfect for unwinding. There's also a dry sauna. Just a heads-up, the spa facilities are co-ed, so swimwear is a must.
KKEVINLEEWhile not in the absolute city center, the hotel's facilities, breakfast, and service are all excellent. Getting around is easy: there are several bus routes directly across the street that go downtown. For airport transfers, the Flybus service connects to a shuttle that drops you off right at the hotel. Good day tours and island excursions also provide convenient pick-up and drop-off from the lobby. A majority of the guests are American, and the restaurant primarily offers Western dishes.
SShanghai based coupleA once-in-a-lifetime trip made more meaningful and charming by world-leading staff and service.
We messaged ahead and told them that we were on our honeymoon. Iceland is a unique place on Earth, but almost as surprising as the geology, geography and weather was just how remarkable and excellent this hotel was. Its location was outstanding right in the old city centre and an easy walk to boat trips (for organised bus trips, which all use the same bus stop numbering, the nearest bus stop is number 5, about 5 minutes’ walk away), the breakfast was splendid and the room was unbelievably cosy, which was particularly welcome after a winter’s day adventuring amongst the ice and snow and especially the epic and cold wind.
This once-in-a-lifetime trip was made extraordinarily special by the outstanding and attentive staff who really impressed with their thoughtfulness and commitment to excellence throughout. We cannot thank the whole team enough, both everyone we met as well as everyone who worked behind the scenes, for delivering a world-leading stay.
We felt exceptionally lucky to have chosen this hotel, and so delighted that we did!
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