Modern, new and well renovated hotel located in a busy area that offers many food options within walking distance.
What I found was the basin tap was not cleaned thoroughly when we checked in, and the air con is so noisy that we need to switch it off when we sleep.
The place is very comfortable, and easily accessible to the major city sites, stores and restaurants! Breakfast has many options, and their is even a casino inside!
The lighting was relatively bright, and there were a large desk and plenty of electrical outlets, making it ideal for doing office work. It is connected to the neighboring Cafe-bar ”Lesnoy” from inside, so breakfast is served there. There is a wide variety of menu items and it is very delicious, but it starts at 7:30, so it may not be suitable for those who are up early in the morning. On the other hand, it is open until 1am, so it is convenient if you are going out late.
It is close to shopping centers such as GUM, TSUMU, and Dordoi Plaza, so you will have no trouble finding something to eat or shop. Ala-Too Square is also within walking distance.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
The location is in the city center, the surrounding environment is good, the front desk service attitude is very good, but you need to tell the front desk about room cleaning, otherwise they will not take the initiative to clean.
I enjoyed the peacefulness of this palace like hotel with its lovely rooftop for sunset viewing. The room was comfortable, reasonably priced, and clean. I appreciated the relaxation of the onsite private spa that was a lovely surprise to my stay. The staff were helpful in providing guidance for city landmarks and attendng to any requests I had. Highly recommend it!
We stayed at the hotel for 9 nights. The room was clean and cozy, equipped with all the amenities needed for a pleasant stay. The water pressure in the shower was so strong it felt like a great massage. The hotel staff are young, friendly and very attractive, always ready to help. Special thanks to the lady working as the head chef in the kitchen for the delicious breakfasts. She always smiled, which created a wonderful atmosphere in the dining room. We can definitely recommend this hotel. And if we ever find ourselves in Bishkek again, we'll stay at this hotel once more.
Not a bad hotel, comfortable and spacious rooms, the room has everything you need. Some rooms have been cosmetically renovated. The number of rooms is small. We didn't take breakfast, so I can't say anything. There are a lot of places near the hotel where you can eat tasty and varied food. WiFi is very weak...
Value for money👌
Very Good
44 reviews
8.3/10
Price from
AU$ 109
per night
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8.2/10
Very Good
GGuest UserResting here is not the first time, the management of the hotel youth service level and the quality of the hotel improve and make our rest pleasant) you can see that the hotel is not standing on the spot but developing. Rooms are clean, towels, neats, The slippers are all necessary in the room. Thermal sources, Hamam, Sauna, Russian steam on wood, cold bath and large pool all necessary for excellent rest is present. The forces have a bar area now you can order food and drink without going away from the pool. There is everything for a comfortable rest in general.
LludwigvmellyDecided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
SSly NStaff - Friendly, polite, and helpful. They also speak good-enough English, which was useful.
Location - Close to the Osh bazaar, banks, mini markets, and some eateries.
Rooms—The rooms were sparkling clean, and the view on the 5th floor was nice. The air conditioner, hot water, and Wi-Fi all worked well.
I would stay here again.
MMuhammad Irsyad Bin ZainiMy stay at Sheraton Bishkek in the Deluxe King Room with City View was fantastic. The room was spacious, elegant, and offered a stunning panoramic view of the city, making it a delight to wake up to each morning. The king-sized bed was incredibly comfortable, and the modern amenities in the room added a luxurious touch to the experience. The hotel staff were attentive and professional, always going out of their way to ensure a pleasant stay. I also enjoyed the hotel's facilities, especially the rooftop bar and the well-equipped fitness center. The breakfast buffet was excellent, with a wide variety of high-quality dishes. Overall, it was a superb stay, and I would highly recommend Sheraton Bishkek for anyone visiting the city.
GGuest UserI'd heard good things about this hostel and it surpassed my expectations! The staff are so friendly and kind, the room was huge and the overall vibe in the hostel is fantastic - whenever I went into the communal area there were people to chat to and make plans with. I went on two tours organised by the hostel and both were absolutely magical, I wish I'd stayed longer to experience more. The hostel is very close to the west bus station, which is now unfortunately closed (there are buses to the new bus station(s)). There's a 24h supermarket at the end of the road and you can easily walk to Osh Bazaar or to restaurants nearby. I'll definitely be back!
CChong TatModern, new and well renovated hotel located in a busy area that offers many food options within walking distance.
What I found was the basin tap was not cleaned thoroughly when we checked in, and the air con is so noisy that we need to switch it off when we sleep.
AAnonymous UserThis hotel is located near the center of Biscay. It is quite convenient to travel. You need a car to travel easily. But surprisingly, there is no parking. Breakfast is okay. The room size is okay. But the room I got smelled a bit of cigarette smoke. Overall, it is good. But I think the price is high compared to what you get. So-so.
DDaniel SoonFriendly staff. Check-in/out process was efficient and fast. Room/breakfast was basic but great value for the amount paid. Not exactly in the prime sight-seeing area but that is offset by their relatively affordable local ride hailing service and the walkable distance to multiple dining options and convenience stores.
MM468870****The service was excellent. The front desk lady was a local and spoke fluent Chinese. We spent Mid-Autumn Festival here. The room was provided with fruit, snacks, drinks, and mooncakes. We also dined with the hotel staff that evening. It was a truly enjoyable Mid-Autumn Festival.
Facilities: Complete
Cleanliness: Clean
Environment: Beautiful
Service: Friendly
JJimlam5521. ”Excellent stay! The room was clean, comfortable, and well-equipped. The staff was friendly and attentive. Highly recommend!”
2. ”Perfect location! Close to attractions, restaurants, and public transport. The hotel was quiet and had great amenities.”
3. ”Outstanding service! The staff went above and beyond to make our stay enjoyable. Will definitely return!”
4. ”Beautiful hotel with a cozy atmosphere. The bed was incredibly comfortable, and the breakfast was delicious.”
5. ”Great value for money! Clean, modern rooms with all the necessary facilities. Would stay here again.”
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