The room was clean and spacious. Its location is convenient, very close to Horseshoe Bend.
However, the soundproofing is really poor. On the night I stayed, I'm not sure where, but a party was going on, and I could clearly hear people singing and loud noises. It went on until past 1 AM, which severely affected my rest.
There's a free breakfast, but the variety isn't much: bread, waffles, eggs (but they were cold đ ), standard milk and coffee, yogurt, etc. I recommend toasting the waffles before eating them; they taste much better that way.
The main issue is the bad soundproofing; everything else was pretty good.
Very nice stay here! I planned for Grand Canyon the next day but the storm warning was on. I asked the staff for advise and they helped a lot. Lester told us to leave around 10am as the condition of snowing should be better, and it was right. We succeed to visit Grand Canyon and have a nice trip. Overall equipment is good, nice neighborhood, nice breakfast. If you want to visit Williams, thatâs the choice.
Super beautiful hotel! Definitely felt clean and sanitizer. My only hang up was 2 of the desk employees seemed to be annoyed. Other then that, I loved it. Right off the 10, super easy to get to.
Alot of questions. Garbage outside my room. Bathroom window would not open. Nearly broken loose toliet paper holder. For 200.00 usd a night ya think things were repaired. Also maybe a water leak in ceiling and a plugged shower drain. Gross. The lodge food was terrible. And all the good looking food was sold in the bar area in a different menu. Terrible marketing. The room in general was just ok. Over priced.
FuncionĂĄrios muito educados, quarto agradĂĄvel e bem decorado, muito limpo. Foi uma passagem rĂĄpida, porĂŠm me senti confortĂĄvel e com Ăłtimo cafĂŠ da manhĂŁ.
Well the hotel was clean but could certainly use a refresh. Carpet is old shower had some mildew stains. And one minor point you listed that for the price it included breakfast. It did not
Someone else might find that poor information gathering on your part. You may want to double check your information in the future.
Excellent brand new Hotel, artistic and with a perfect location! The breakfast restaurant and bar really interesting and plenty of choices. My room was at 6th floor and was amazing too!
The room was well kept and clean. We did have a plumbing issue that required two requests before it was fixed.
Location is excellent for sightseeing, eating, and walking trails. Scenic views right outside our door!busses are very convenient.
Parking is a problem if you arrive near sunset hours since it's open to the public.
Hotel is in an easily accessible location just off the highway. Check-in and out was simple and the staff friendly. Room was adequate and what would be expected. The bed was a little soft for my taste, but it was clean, as was the room itself. The pool at the hotel is small. The included breakfast was good and served by a friendly staff. The only thing I would criticize is that on the second floor you hear the roar of wheeled bags on the walkway.
The hotel is just off the highway and very close to restaurants and shopping malls.
Great
103 reviews
9.0/10
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8.0/10
Very Good
HHONGLocation: Quite nearby the highway, convenient to stay for a night. About 1 hr drive to Grand Canyon.
Cleanliness: Good.
Service: Great, the front desk girl is very nice to help, advise nearby stores, how to use the facilities.
Facilities: Full, with swiming pool is a plus for kids.
Pretty a nice stay, would recommend for new stays.
MMinhuaGreat stay! But it is a pity that the bath water temperature is too low. Because it is supplied to the entire hotel, the water temperature cannot be adjusted. The other accommodation experiences are great!
MMAI2026Global Ambassador is new since I was last in the Valley and kept hearing about it so I booked a night to see what all the fuss was about. HiGHLY overrated. If you want to have a drink in the lobby bar and people watch, it's good entertainment but I would never stay there again.
Rooms: They're very nice but nothing extraordinary. I'm sure there are nice views of Camelback from the rooms on the backside of the hotel but in front your view is of the valet drive up and aparment building less than 30 yards away.
Was awakened at 6:50 a.m. by leaf blowers in front of the hotel. TOTALLY unacceptable.
Bathrooms: Again, nice but nothing special and NO rainfall shower or handheld shower option, just a simple wall showerhead.
Rooftop: Very lively and beautiful view of Camelback but for some strange reason, they have a covered partition behind the outside tables at the roof's edge that completely blocks the view once you're seated. Didn't understand that.
Pool: Tiny and you have to walk out of the front entrance and go outside of the hotel to get to the pool. Very odd setup.
Service: The staff was very friendly and helpful, probably the only part of the hotel that reflected the price point they charge.
Food: Only had a salad in the lobby bar which was okay, nothing special. I did attempt to order dessert from room service and 30 minutes later when it was due to be delivered, I received a call saying they were out of the item.
Overall: extremely disappointing. I've stayed at many, many hotels which were as nice or nice for half or even a third of what GA charges.
GGuest UserMy tv was not entering channels, or using guide properly. So went to desk to discuss, thought most likely batteries were weak. She called the lame weak maintenance person. He looked at tv, said it was the gadget at bottom and turned the channels with remote 6â away. I laughed I want to be able to change channels in bed, LIKE AT HOME!! Told him to bring me a functional tv. Didnât!!!
Told desk clerks, I need a functioning tv , bring one from another room. She said I donât know which room? I said any room not in use and has a tv that DOES WORK!!! I need a refund
JJISONGThe hotel is very good, I said early that there is breakfast. But Chinese people may not be used to it. When I first came to the United States, I couldnât eat that cold stuff. You can go out and buy something, or cook and eat yourself.
KkilnmasterAlot of questions. Garbage outside my room. Bathroom window would not open. Nearly broken loose toliet paper holder. For 200.00 usd a night ya think things were repaired. Also maybe a water leak in ceiling and a plugged shower drain. Gross. The lodge food was terrible. And all the good looking food was sold in the bar area in a different menu. Terrible marketing. The room in general was just ok. Over priced.
CCHUNHENGThe waiter at the front desk is very warm and friendly. I am very humorous when communicating with you. I am also very professional and asked if we are satisfied with the room and breakfast. I can tell him if there is any opinion. The hotel is very cost-effective. I will consider staying at Chandler next time.
TTONGQIVery new hotel, the bed is very comfortable, the bathroom bath is also very large, the room is large, the lighting is very cozy, the location is in downtown, the parking lot is not free for about 20 knives overnight, breakfast is Starbucks & Bistro cooperation, Not a proper dinner, it is okay to eat light breakfast. Good value for money!
TTravolicThe room is old, but itâs okay to just sleep for one night, and itâs cheap.
The bathroom smells very musty, very like the smell of things that have not been dried after washing, very stinky!
There are very few types of breakfast.
No cold water is provided, only hot water is provided.
GGuest UserGreat Location and Perks, but Where is the Staff?
Iâm giving this stay 3 stars strictly due to the service, which was among the worst Iâve experienced at a hotel.
The biggest issue is the lack of presence at the front desk. At my scheduled check-in time, the reception was empty. I had to repeatedly shout âhelloâ before anyone appeared. This happened throughout my stayâwhenever I had a question about the weather or my tour, I had to yell for someone to come out from the back. If you aren't going to staff the desk 24/7, please at least invest in a service bell so guests don't have to shout.
The housekeeping staff also seemed to be in their own world. They rarely acknowledged guests; in fact, I frequently found myself holding the elevator door for them to exit before me. When I asked for a shower cap, I was told they simply don't provide them.
Itâs a shame because the location is actually great and very quiet, with plenty of parking available. The hotel does offer some nice perks, like a free breakfast for guests and complimentary cookies in the pantry. However, unlike other places, the coffee and tea are pre-made rather than freshly brewed.
Overall: If you value peace and quiet and don't mind hunting for staff when you need help, the location is fine. But the service culture here needs a serious overhaul.
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