5-Star Hotels in Turkistan Region, Kazakhstan

Very decent hotel!!! Stylish, strict, beautiful. Light colors, furniture - super. Everything is new. Attentive manager. I LIKED EVERYTHING!!!! LUXURY ROOM - exceeded expectations.

I booked a room through Trip.com from October 4th to 6th at the Rixos Turkistan hotel. I arrived on the night of October 5th, around 3:30 AM, from Astana. Upon check-in, I discovered I had been given the wrong room. Instead of a 35 sq. m. room, I was given a smaller one. I called reception to clarify. The receptionist said they were sold out of rooms in my category; there were only four such rooms on the floor. Essentially, my room had been rescheduled for other guests, even though the reservation had been confirmed and paid for. The receptionist promised to change my room that afternoon and compensate me for the inconvenience. They did indeed change my room, but I received no compensation. The hotel itself is comfortable and clean, and the staff is polite, but the reservation discrepancy and lack of compensation left a bad impression. I would like the hotel to be more responsible with their confirmed guest reservations.