5-Star Hotels in Macau, China

I booked a sea-view king room, but when I checked in, I realized there was a connecting door to the room next door. Even though the door was locked, the soundproofing was terrible; I could hear everything my neighbors were saying. I even specifically mentioned in my reservation that I'm a light sleeper and needed a quiet room. The lazy guy at the front desk – couldn't you have just glanced at my notes and asked if I wanted to switch rooms? Later, when I called to complain, I was told that every floor has two rooms like this. So, everyone, please be aware of this next time you book a sea-view king room!

The Venetian Macao boasts an elegant environment, excellent facilities, and professional, attentive service. The hotel's overall design is grand and magnificent, exuding a rich exotic charm. Guest rooms are spacious, comfortable, and impeccably clean. The staff are warm and meticulous, offering thoughtful care from check-in to check-out. With a wide variety of dining options and comprehensive shopping and entertainment amenities, it provides guests with a high-quality stay experience. It's an ideal choice for both leisure vacations and business trips, leaving a truly impressive mark.

This is arguably the best value-for-money five-star hotel in Macau. It's even slightly cheaper than the Holiday Inn Express nearby. It's very convenient to get here from both the Qingmao and Gongbei borders, and you can walk to the Ruins of St. Paul's. There are also lots of great food options nearby. Facilities: It's a very standard five-star hotel. The decor style is a bit dated but not run-down. The room soundproofing is excellent. The only downside is they don't provide bottled water. Cleanliness: Very good, the housekeeping is thorough. Environment: Good. Service: Good, the staff are all very enthusiastic, and the front desk staff speak standard Mandarin.

I've been to Macau many times, but this was my first stay at Grand Lisboa Palace. It's very conveniently located, with a direct shuttle bus from Macau Airport to the hotel. The staff in the lobby were incredibly welcoming, patient, and provided excellent service. The room was also very spacious and spotlessly clean. The hotel offers a wide variety of dining options too. I'd definitely want to stay at Grand Lisboa Palace again on my next trip to Macau.

This is the most satisfying hotel I've stayed at in Macau. It boasts unparalleled high-altitude views. The room was spacious and newly renovated, making for a very comfortable stay. The ocean view from the window was stunning and expansive. The cleanliness was exceptional, spotless everywhere. The bedding was new and very clean, and the large bathtub made for a very relaxing soak. The shower water pressure was also good. The internet speed was super fast, perfect for working. Both the housekeeping and front desk staff were incredibly warm and friendly, always smiling. Check-in was fast and professional, making me feel right at home. Although this was my first time staying here, the service and beautiful scenery left a deep impression on me. The wonderful experience here was unforgettable and definitely highly recommended.

This was my third stay. At check-in, I requested a room overlooking the pool, and the lovely lady at the front desk took a moment to arrange it for me. Thank you. This time, I visited the shop by the pool, and the service and attitude were noticeably different – much improved! The staff were all smiling. Perhaps the previous team has been replaced. Despite a small hiccup during my stay, I'm still giving a perfect score. I feel that the management of this hotel is really dedicated to getting everything right; perhaps some of the lower-level staff haven't quite met those high standards yet. I also tried their spa this time, which was excellent. Overall, a satisfactory stay! 👍

Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service.

First off, the room was absolutely massive! In Macau, where space is a premium, the W really isn't shy about giving you room to breathe. We could spread out our suitcases without them getting in the way, and there was a separate lounge area with a super comfy beanbag chair. The bathroom had dual sinks, and the shower was incredibly spacious too. But what really blew me away was the night view from the window! We were on a higher floor, right opposite the bustling Taipa district. When the lights came on at night, it was like the whole city transformed into a dazzling galaxy – the '8' Ferris wheel at Studio City, the Parisian Eiffel Tower... it was all there. Turning off the room lights and sitting by the window, watching the trails of car lights, felt truly magical and made for some amazing photos! And I have to rave about the breakfast! I honestly didn't have high expectations for hotel breakfast, but I was completely won over by the seafood congee. The congee base was incredibly smooth, and they were incredibly generous with the fresh prawns and scallops – I had three bowls! There was also freshly made wonton noodles with perfectly springy bamboo noodles. They even had Portuguese egg tarts and Serradura (sawdust pudding), so breakfast felt as satisfying as an afternoon tea.

The room was very comfortable and nice. The hotel needs to replace the elevator on the sixth floor. The landing area on each floor was spacious and bright, and the bathroom was large and practical. The hotel has a restaurant, and there's a large supermarket right outside, which is very convenient for shopping.

The facilities here are incredibly comprehensive, and the concierge service is top-notch. From the moment we stepped out of the car, everyone was so welcoming and guided us every step of the way. They even have a fun check-in game, though our time was a bit too short to complete all the tasks – we'll definitely have to come back for that! The hygiene was impeccable, and the ambiance can only be described as opulent and very British. We ordered breakfast in the hotel, and the service was outstanding; the service fee was absolutely worth it. The breakfast portions were huge; my child and I couldn't even finish it all. The family room was incredibly comfortable, and my child was thrilled with the complimentary small toys. I spent ages choosing a hotel and saw a lot of negative reviews, but after actually staying here, I honestly have no idea where those bad reviews came from. Shopping is super convenient, and there's a free hotel shuttle to other places. They even thoughtfully tell you the shuttle times. The lady who checked us in was exceptionally beautiful and gentle. After we finished the check-in process, she even walked us to the elevator, afraid we might get lost, and introduced us to all the hotel's offerings: where to eat, where to shop, and where to catch the bus for excursions, including the bus schedule. All in all, it was a truly delightful trip. Macau gave us so many surprises, and my only regret is not staying longer. Next time, I'll definitely allocate more time to Macau. It's so clean everywhere and perfect for quietly appreciating your surroundings and unwinding. I've already shared my itinerary with my colleagues at work, and they've decided to follow my route! The hotel environment is excellent, and the bathtub was very clean. After a quick rinse, my child played in it for two hours and had a blast. Both the children's bed and the adult bed were very comfortable, and the soft pillows were great – they even have specific ones for sleeping and for leaning against. As for power outlets, they were all standard mainland China plugs, which was great. I had even bought an adapter, but didn't need it in either Hong Kong or Macau; Hong Kong hotels provide them, but in Macau, you can plug directly in. My stay at The Parisian this time was fantastic, looking forward to the next visit! Because I had to take a ferry back to Shenzhen and wasn't sure how to get there on my first visit, I called the front desk. They transferred me to the concierge, and everyone was incredibly enthusiastic and detailed, better than many apps. All my questions were answered. I called the front desk several times, and they were always so detailed and resolved all my issues. Loved it! Thank you!