Batam Arrival Card: How to Apply Online & Entry Requirements
If you're heading to Batam, you'll need to complete Indonesia's digital arrival declaration, even if you're only visiting for a day from Singapore. The Batam Arrival Card is completed through All Indonesia, the same online system used by travellers arriving in Bali, Jakarta and elsewhere in Indonesia.
The form is free, takes just a few minutes to complete and can be submitted within three days (72 hours) before arrival. Here's how to fill it out, which ferry terminal to select, and what Australian passport holders need to know about visas.
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Do Australians Need a Batam Arrival Card?
Yes. Australian passport holders entering Batam must complete the All Indonesia arrival declaration, even when you’re arriving by ferry from Singapore.
Indonesia introduced the system at Batam's international ferry ports on 1 September 2025, before expanding it nationwide. The arrival card is a combination of immigration, customs, health and quarantine declarations all rolled into one digital form.
It’s a requirement whether you’re visiting for a longer holiday or just a short stop or a day trip from Singapore. Note that the Batam Arrival Card is not a visa. Australian passport holders must also meet Indonesia's separate visa requirements.
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Batam Arrival Card at a Glance
Requirement | Details |
Who needs it? | International passengers entering Batam, including Australian tourists |
Official website | allindonesia.imigrasi.go.id |
Application fee | Free |
When to complete | Within 3 days (72 hours) of arriving |
How to apply | Online through the official website or app |
Information required | Passport, arrival details, accommodation and declaration information |
After submission | Receive a QR code |
Arriving by ferry? | Yes, the requirement applies at international seaports |
Does it replace a visa? | No, visa requirements are separate |
Image sourced from Unsplash.
When Can You Apply for a Batam Arrival Card?
You can fill out the Batam Arrival Card within three days (72 hours) of your arrival. I’d recommend doing it the day before so you have the QR code ready to go for your arrival and entry through customs.
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How to Complete the Batam Arrival Card Online: Step-by-Step
You can complete the Batam Arrival Card online, either via your mobile or on the computer. There’s no need to download an app, just as long as you’re using the official website.
Here are the steps for filling out your arrival card:
Step 1: Open the official All Indonesia website
Visit allindonesia.imigrasi.go.id, and select the button for ‘Foreign Visitor’ to start a new arrival declaration. If the website doesn't open in English, you can change the language using the menu at the top.
Step 2: Passport Details & Personal Information
Complete the personal information fields. For this section, you’ll need your passport handy. You’ll need to fill out the following:
- Full name and date of birth
- Nationality
- Passport number and expiry date
- Contact information, including phone number and email address.
Step 3: Arrival Details
The next section is where you’ll need to add when you’re arriving and when you’re departing Indonesia.
It also asks you whether you already have a visa to enter Indonesia. If you select yes, it asks for your visa number, so have it handy. If you select no, it lets you know that you can apply for Indonesia's ‘Visa on Arrival’ after you have completed the arrival card.
Step 4: Mode of Transportation
In the next page, you’ll be asked to enter the details of how you’re arriving in Indonesia. Here, select ‘Sea’ or ‘Air’ depending on how you’re arriving, which will bring up more boxes to fill out below, including the Port of Entry, Type of Transport, and Vessel Name or Flight Number.
You'll also need to provide your accommodation details where requested.
Step 5: Complete the Customs and Health Declaration
All Indonesia combines several arrival formalities in one system, so you'll be asked about goods you're bringing into Indonesia and relevant health or quarantine information.
Declare any items that fall within the form's reporting requirements, even if you're only visiting Batam for a few hours.
Step 6: Submit and Save Your QR Code
Review the details, submit the declaration and save the resulting QR code on your mobile. Keep the code accessible for the arrival process at your Batam ferry terminal. You can save a screenshot or a PDF copy rather than relying on reopening the website.
Image sourced from Unsplash.
💫 Plan your stay in with the Best Things to See and Do in Batam!
Batam City Square Mall
4.9/5
8 reviewsBatam City Square is a shopping center located on Jl. Bunga Raya, Baloi, Batam, Riau Islands. This mall, which is managed by PT Lubuk Sumber Jaya, is in a strategic location, namely at the intersection of two roads, namely Jalan Bunga Raya and Jalan Penuin.
Jabal Arafah Mosque
4.3/5
5 reviewsThe Jabal Arafah Mosque can still be said to be newly built in the middle of Batam city next to the Nagoya Hill sopping center. It was built on a hill
Maha Vihara Duta Maitreya Monastery
4.9/5
7 reviewsA very large monastery, complete with schools and universities and vegetarian restaurants. Every Chinese New Year celebration and mooncake celebration this monastery will feature a very lively culture of dance, singing and drama. On weekdays it will be filled with lots of tourists from Korea and Japan
Which Batam Ferry Terminal Should You Select?
Batam has several international ferry terminals, so make sure you select the correct arrival port when completing your declaration. The terminals are spread across different parts of the island, and your ferry booking should confirm exactly where you'll arrive.
Ferry terminal | What to know |
Batam Centre | A major arrival point for ferries from Singapore, with connections to central and eastern Batam |
Harbour Bay | Located in the Nagoya area, convenient for many city hotels and shopping centres |
Sekupang | On the western side of Batam, with international ferry connections |
Nongsapura | Serves the north-eastern resort area, including nearby beach resorts |
Teluk Senimba (Waterfront City) | Located on Batam’s western coast, serving the Waterfront City area. |
Reviews of Batam Ferry Tickets
4.7/5
162 reviews
5/5
Need to pay feul or extra charges at the counter. Smooth transaction
5/5
The ferry journal was on time. Clean n smooth ride. I bought round trip n the return tickets were given to me together. Very convenience.
5/5
Ferry was clean, aircon was cold, fast and safely arrived destination.
5/5
The booking process is smooth. And the check in procedures are all systematic and smooth. Ferry condition is comfortable
5/5
Easy to book via Trip, and could also collect in advance. Gates open 30 mins in advance, and queue was fast.
Do Australians Need a Visa for Batam?
Yes. Australian passport holders generally need a visa to enter Batam, even for a day trip from Singapore. The Batam Arrival Card is a separate, free declaration and does not replace your visa.
There are two main Visa on Arrival options worth knowing about:
Visa type | Cost | Length of stay | How to apply |
Special Riau Islands VOA | IDR250,000 (~AU$20) | Up to 7 days | At designated ferry terminals |
Standard VOA or e-VOA | IDR500,000 (~AU$40) | Up to 30 days, extendable once | Online or upon arrival |
The Cheaper 7-Day Visa for Batam
If you're only heading across from Singapore for a day trip or a short stay in Batam, the special 7-day Visa on Arrival for IDR250,000 could save you money.
This visa is available at designated international ferry terminals in the Riau Islands, including Batam. You'll need to purchase it in person when you arrive, as it's not available through the online e-VOA application system.
The visa allows a stay of up to seven days and cannot be extended. If you're planning to stay longer, the standard 30-day VOA is the better option.
Image sourced from Unsplash.
Batam Entry Procedure: What to Do Upon Arrival
Once you arrive in Batam, you'll need to clear Indonesian immigration and customs before heading out to explore the island. The process is fairly straightforward.
Here's the usual order:
Disembark → Visa on Arrival (if required) → Immigration → Baggage collection → Customs
- Visa on Arrival: If you haven't arranged an e-VOA before travelling and need a visa, head to the designated Visa on Arrival counter before joining the immigration queue. The standard VOA costs IDR500,000.
- Immigration: Present your physical passport to the immigration officer. You may also be asked to show your return or onward ferry ticket and accommodation details, so have these accessible on your phone.
- Customs: After collecting your luggage, head towards the customs checkpoint. Have your All Indonesia QR code ready to show or scan when requested. This is the code you received after submitting your Batam Arrival Card online.
The Best Hotels in Batam
Top Hotels in Batam
5 star
1 Reviews
Sekanak Raya|6.56km from downtown
Riahi by Swiss-Belhotel features an outdoor swimming pool, garden, a private beach area and terrace in Belakangpadang. The property provides room service and a concierge service for guests.All guest rooms features air conditioning, a fridge, a microwave, a coffee machine, a bidet, free toiletries and a desk. Every room has an electric tea pot and a private bathroom with a shower and a hairdryer, while some rooms will provide you with a kitchen equipped with a stovetop. At the resort each room has a closet and a flat-screen TV.At Riahi by Swiss-Belhotel you'll find a restaurant serving Indonesian, Pizza and Seafood cuisine. Vegetarian, dairy-free and halal options can also be requested.Hang Nadim International Airport is 43 miles away.From€ 419
Great662 Reviews
Batam Center|1.05km from downtown
This is my second stay here, and I love how it's quiet yet centrally located. The staff are polite and attentive, the room is clean and hygienic, and the restaurant food is also good. The hotel provides a shuttle service to nearby malls. Highly recommended.From€ 56
Amazing402 Reviews
Batu Ampar|2.61km from downtown
Fantastic location. Right next to Harbour Bay Ferry Terminal. Perfect for families with young kids or elderly as there is no need to take any car ride once you alight from the ferry. Plenty of food as well as souvenir options nearby. Room is clean and spacious and breakfast serves plenty of local options. Will return again.From€ 142
Great357 Reviews
Sei Beduk|6.95km from downtown
Definitely book a lake-view room for a better view! The hotel staff are all very friendly, and the Chinese restaurant in the hotel is absolutely fantastic 👍 We ate there for two consecutive days and didn't get tired of it 👍 Especially the hotel lobby manager, Deriana, who is super friendly, provides excellent service, is very professional, and speaks amazing Chinese 👍From€ 42
0 Reviews
Sekupang|5.6km from downtown
Located in Batam, Cluny Hotel is within a 15-minute drive of Masjid Sultan Mahmud Riayat Syah and Sekupang Ferry Terminal. This aparthotel is 11.1 mi (17.8 km) from Nagoya Hill Mall and 13 mi (20.9 km) from Batam Centre Ferry Terminal.Enjoy the recreation opportunities such as an outdoor pool or make use of other amenities including complimentary wireless internet access.Take advantage of the aparthotel's 24-hour room service. Buffet breakfasts are served on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 10:30 AM for a fee.Free self parking is available onsite.Make yourself at home in one of the 401 individually furnished guestrooms, featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies. 55-inch Smart televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as safes and coffee/tea makers.From€ 66
Business travel
Very Good1398 Reviews
Nagoya|1.18km from downtown
⭐⭐⭐⭐⭐
An Excellent Stay with a Perfect Location!
I had a wonderful stay at this hotel and was genuinely impressed with the overall experience. The location is one of its biggest advantages — BCS Mall, Grand Batam Mall, Alfamart, Indomaret, Fore Coffee, and plenty of local street food are all within walking distance. It’s incredibly convenient and makes exploring the surrounding area so easy.
The room was exceptionally clean, neat, well-organised, and smelled fresh and pleasant. Everything was well taken care of, which made the room very comfortable to return to after a long day. The only minor improvement I would suggest is some maintenance for the flooring and the bathroom door.
The breakfast was another highlight. There was a great variety of food to choose from, and the taste was genuinely good. There were plenty of options, so it was easy to find something enjoyable for breakfast.
The service was also excellent. Both the front desk and housekeeping teams were friendly, welcoming, helpful, and attentive throughout my stay. Their warm and professional service really made the experience even better.
Overall, this hotel offers an excellent combination of a fantastic location, cleanliness, good breakfast, and outstanding service. I truly enjoyed my stay and would definitely be happy to stay here again on my next visit to Batam.
Highly recommended! ⭐⭐⭐⭐⭐From€ 32
Great780 Reviews
Batu Ampar|2.23km from downtown
I recently stayed at Planet Holiday Hotel Batam for 3 nights and had a wonderful experience from start to finish. One of the highlights of my stay was being pleasantly surprised with a complimentary upgrade to a suite, which made the trip even more comfortable and memorable. The suite was spacious, clean, and well-maintained, with everything I needed for a relaxing stay.
The hotel’s location is excellent and one of its biggest advantages. It’s conveniently surrounded by shopping malls, plenty of food options, convenience stores, and Batam’s vibrant nightlife, making it easy to explore the area without travelling far.
The staff were friendly, welcoming, and always ready to assist with a smile. Check-in and check-out were smooth, and the overall service exceeded my expectations.
If you’re looking for a hotel that offers great value, a strategic location, comfortable rooms, and excellent hospitality, I would definitely recommend Planet Holiday Hotel Batam. Thank you to the team for making my stay so enjoyable—I look forward to returning on my next trip to Batam.From€ 20
Amazing12 Reviews
Sekupang|0.78km from downtown
good service, clean, free coffee, tea, everywhere, delicious, near the main roadFrom€ 8
Very Good133 Reviews
Batu Ampar|2.15km from downtown
Value for money. Cleanliness needs to improve a bit on the floor sweeping. Some mosquito found in the room. Same. My friends on another room also faced mosquitos issue. But it's not a lot. Just a few. But it's important to improve on this.From€ 23
Family friendly
Very Good378 Reviews
Bengkong|2.22km from downtown
Great value hotel in Batam! Clean room, friendly staff, good location near Nagoya Hill and Ocarina. Facilities are complete - restaurant, cafe, free WiFi, parking. Will definitely stay again.From€ 11
Very Good154 Reviews
Sekupang|5.96km from downtown
I had a wonderful experience at Holiday Inn Resort Batam from check-in until check-out. Everything exceeded my expectations.
The staff were exceptionally friendly, professional, and attentive throughout my stay. The hotel was spotless, well-maintained, and provided a very comfortable and relaxing atmosphere.
We stayed in the Two-Bedroom Suite, which was incredibly spacious and perfect for families or groups. The generous living space made our stay even more comfortable. The only small suggestion for improvement would be to consider adding a sink and a microwave to the unit, which would make it even more convenient for longer stays. 😅
The facilities are truly superb. The swimming pools are large and perfect for both adults and children. The gym is well-equipped, and the spa offers a great place to unwind and recharge. Families will especially appreciate the kids’ game area and leisure room, which provide plenty of entertainment options.
Overall, the combination of excellent service, cleanliness, spacious accommodation, and outstanding facilities made my stay memorable. I highly recommend Holiday Inn Resort Batam to families, couples, and anyone looking for a relaxing getaway. I will definitely return in the future.From€ 41
Very Good227 Reviews
Nongsa|5.86km from downtown
A Perfect 3D2N Mother-Son Getaway!
This was my second visit to Batam View Beach Resort, and it was just as wonderful as the first. I brought my mom this time, and she enjoyed everything about our stay.
Food: Breakfast was a highlight, featuring a delicious mix of local and Western dishes. While we were bummed that the seafood restaurant was closed for dinner, the indoor restaurant/bar completely made up for it with great food and service.
Amenities: The resort facilities are excellent, and my mom took full advantage of them.
Overall, a fantastic experience. We will definitely be back!From€ 39
Great370 Reviews
Nagoya|0.38km from downtown
A very nice hotel for all. Directly linked to Nagoya Hill mall via a bridge provide free passage for raining days. Hotel comes with nice swimming pool , gym and sauna. Great buffet brealfast with a some Chinese food. Thumbs up!From€ 36
Very Good383 Reviews
Batu Ampar|2.42km from downtown
The security staff at the hotel were very friendly and helpful，they would even assist by opening the door, which made us feel welcomed.
The location is very convenient, especially if you have an early ferry back to Malaysia. It’s only about a 5-minute walk to the terminal, which is a big plus.
However, the room cleanliness needs improvement. The pillowcases and bedsheets had visible stains, which was quite disappointing.From€ 20
Hot spring
Very Good6 Reviews
Batu Aji|5.78km from downtown
I just can say…this is the first n the last I book the hotelFrom€ 11
125 Reviews
Nongsa|4.99km from downtown
Very clean and tidy. Enjoyed lifestyle away from city hustle and bustle. Surprised, no mosquitos surrounded by trees. Swimming pool was very clean. It will be convenient to have vending machine softdrinks at reception lobby. No bathway to reach the jetty.From€ 100
3 Reviews
Batu Ampar|2.32km from downtown
Bathroom sink tap is a press on tap with timer…. Very inconvenient for me.From€ 11
24 Reviews
Nagoya|2.52km from downtown
Please clean the bathroom under the sink, optimize the lift. Spacious lobby, spacious rooms, bathroom 211 has a stagnant bathroom.From€ 8
Gym
Very Good161 Reviews
Batam Center|2.3km from downtown
A decent hotel that comes with a clean swimming pool. There’s 2 F&B outlets making food and beverage access easy.
Gotta check the bedlinen as my first nights stay wasn’t too comparable as I was itching all over and suspect the beflinen wasn’t changed entirely. I got them changed the second day and no itching.
Staff are friendly and there’s a massage place in-house that provides affordable and decent service.From€ 16
Very Good7 Reviews
Batu Ampar|2.55km from downtown
Toilet cleanliness need to improve .
1 unit toilet absolutely .not enough for 4 person, will not book this unit for next trip if more that 2 person trip..
Balcony hot air all the time produce by the aircon compressor, although the view is nice but not willing to go out to enjoy the view..
Oxerall experience should be OK.Very Good309 Reviews
Nagoya|0.33km from downtown
The hotel Air-Conditioning is very bad. I have reported to the receptionist, but they refused to fixed that. I slept with sweat body and the room feel warm. The location is very strategic. The room condition is very cosy. Everything is nice but the only AC is problem. Hope hotel management can fix the problem ASAPFrom€ 18
Great34 Reviews
Batam Center|1.35km from downtown
Had a pleasant stay at this cozy apartment. Though there were a minor hiccup, overall the experience was enjoyable thanks to the warm and accommodating host. The apartment is clean, comfortable, and perfect for a short 1–2 night stay with friends if you just want to relax and nua. It also comes with a nice view — and if you’re lucky, you might even catch the sunrise to greet you. Highly recommend for a quick getaway! 🌅✨From€ 41
9 Reviews
Batam Center|0.15km from downtown
Location is great, but cleanliness of the apartment could be better. There is a lot of dust and it was dirty underneath the double bed, which was slightly evaluated and could have been cleaned easily. My wife has to sweep the floor when we first check in. Pillows could be more firm. Sink chocked up when frequently used , but it was a small matter as we are out of the house a lot . Host is very responsive and delivered water and toilet paper everyday when we request for it. Wifi was stable . Apartment was simple but good for a short getaway for families with kids.From€ 24
Swimming pool
Very Good325 Reviews
Nagoya|0.42km from downtown
Hotel is centrally located, just a few minutes walk to Nagoya Hill shopping mall and to local eateries and kopitiams. Excellent service from hotel staff (doorman and front desk staff) the moment I entered the hotel. Room was spacious and kept impeccably clean and that made a really comfortable stay.From€ 12
Very Good357 Reviews
Bengkong|2.03km from downtown
Unfortunately, my overall experience during this stay was quite disappointing, and I feel there is still a significant gap between the hotel’s standards and the actual guest experience.
First of all, the breakfast selection was quite limited. On the second day, the spring onions served at breakfast were already dry and wilted, giving the impression that they had been left overnight. They certainly did not look fresh, which was rather concerning in terms of food quality.
The cleanliness and maintenance of the room also need improvement. The glass windows were covered with obvious wiping marks, making them look dull and far from clean or bright. The bed sheets, duvet covers and bath towels also looked quite old and worn, with some appearing dark and discoloured. This made the room feel less clean and comfortable than expected.
The soundproofing was particularly poor. When the neighbouring room played music, the sound was so clear that it felt as though the music was playing inside our own room. This seriously affected our ability to rest.
The bathroom could also be more thoughtfully designed. The shower head was positioned too low and would be much more convenient if it were installed higher. Not every guest prefers using a bathtub, so providing a more practical and comfortable shower option would give guests greater choice.
I hope the hotel will focus not only on its appearance and marketing, but also on the basic details that directly affect the guest experience, especially cleanliness, bedding and towels, soundproofing, breakfast quality and room facilities. Based on this stay, there is definitely considerable room for improvement.From€ 33
Very Good121 Reviews
Sekupang|6.68km from downtown
The hospitality from this place was awesome. From the drivers to the spa staff, receptionist, security, F&B and even room and mantainence. They're polite and friendly and will always find time to chat or give you recommendations to explore the city. The place was well maintained, with a few newly added accomodations. The food was great too! We loved the variety even though we were there for 3 days, our breakfast was never the same. A fair range of activities. They're highly responsive if you drop them a message on their website, they will connect with you via WhatsApp and requests are very seamless! Plus point, it's elderly friendly as they have buggies to take you to anywhere within the resort.From€ 30
Very Good267 Reviews
Batu Ampar|2.53km from downtown
It is a refurbished grand hotel with friendly helpful staff and warm welcoming atmosphere.. For a shower means you have to step into the bath tub which is not conducive for those with joints issues. The mattress and pillows are really great for weary muscles.
The breakfast buffet spread esp.the fruit juices local dishes,, hot station n fried noodles are the must haves. Hats off to Chef Pak GorengGoreng! He deserves a raise!🫡From€ 25
Good224 Reviews
Batam Center|3.71km from downtown
⭐I had a wonderful stay at Eska Hotel. The hotel has a very calm and peaceful atmosphere, which made it easy to relax after a full day of exploring Batam.
One thing I really liked was the location. It’s conveniently close to K Square Mall, so getting food or doing a little shopping was very easy. Another highlight was the wellness experience. The hotel has its own spa and massage facilities, and guests even receive a complimentary 30-minute massage, which was such a nice surprise. It was a great way to unwind and definitely made my stay feel more special.
If you’re looking for a relaxing place to stay with a peaceful ambience, convenient location, and wellness facilities, I highly recommend Eska Hotel. I would definitely stay here again on my next trip to Batam.From€ 19
Breakfast
0 Reviews
Nagoya|0.66km from downtown
The Nida Rooms Nagoya Garden Sentral at Hotel Seruni Internasional provides a great place for travelers to relax after a busy day. Visitors to Nagoya will find that the Nida Rooms Nagoya Garden Sentral at Hotel Seruni Internasional is a fantastic accommodation choice. Hang Nadim International Airport is located approximately 12km away from this hotel. Guests will find GPdI Pelita Batam, Sartalah( سرتاله). and Gereja Baptis Indonesia Nagoya Batam just a short distance from the hotel. In their spare time, guests can explore the hotel's surroundings. 0 Reviews
Nongsa|5.33km from downtown
SleepRest @ Villa Nuvasa Bay offers accommodation in Nongsa, Batam and is located 1.7 km from Nongsa Beach. The property features free WiFi and BBQ equipment. Each room is equipped with air conditioning and television. The bathroom comes with a shower. Guests can enjoy a meal at Tiger Beach Club & Restaurant. Other dining options are also located around the property. Other facilities at SleepRest @ Villa Nuvasa Bay are free parking and streaming services (Netflix, HBO, Disney+, etc). The nearest airport is Hang Nadim International Airport, 13 km from the property.From€ 74
0 Reviews
Batam Center|0.16km from downtown
Palam Mansion at One Residence is a 2 BR Apartment, located in strategic, near international ferry terminal Batam Centre. The room has a balcony with a city view and Welcom To Batam. Close to anywhere like airport, shopping centre and recreation area.Batam Arrival Card FAQs
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Is the Batam Arrival Card the same as the Indonesia Arrival Card?
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Do children need a separate Batam Arrival Card?
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Can I complete the Batam Arrival Card at the ferry terminal?
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Is the Batam Arrival Card free?
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