very nice layout. lots of room in the lobby to play games or read or relax. room had a desk, small fridge and lots of room to hang clothes and spread out. it's located right across the street from the Antwerp Central train station and within a block of shops and restaurants. staff friendly and helpful. and, yes, i did climb the stairs rather than take the elevator (sometimes). we were on the 11th floor, so it was no small feat.
The hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.
The reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
Brilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
Really enjoyed our stay from the time when we checked in until checking out. The service was great, rooms are very cosy and nice and very good value for money. I would stay again if I am back in Antwerp again.
The location was perfect for us. There were the train station, metro lines and buses just next to the hotel.
The room was spacious.
Beside that, our room was not really clean... We found paper on the floor when we entered the bedroom upstairs, the cups and mugs were dirty (there was dried toothpaste at the bottom of them) and the cap of the bottle of water, which was complementary, was apparently rust since the top of the glass bottle was all red/black.
It's convenient for 1 night or 2 but I wouldn't stay longer.
The lighting in the room was too dim, making it difficult to apply makeup. Overall, the room was quite spacious and well-equipped, though the decor was a bit dated. The first room I was assigned hadn't been cleaned yet, so I had to switch to another one. Parking nearby was convenient and free.
all good except i left my swim goggle in the changing room, this was my fault and unfortunately no one returned it the 'lost & found'. This hotel remains at top of lists in my choice to stay in Anterp.
Antwerp is a beautiful city with perfect transportation facilities
The location of the Mercure Hotel is very close to the bus route Tram route
The room is also very large and comfortable, adding a good travel quality
Next time I go to travel, I will still choose to live in Mercure.
Good
72 reviews
7.8/10
Price from
PLN 232
per night
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8.9/10
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GGuest UserBrilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
GGuest Uservery nice layout. lots of room in the lobby to play games or read or relax. room had a desk, small fridge and lots of room to hang clothes and spread out. it's located right across the street from the Antwerp Central train station and within a block of shops and restaurants. staff friendly and helpful. and, yes, i did climb the stairs rather than take the elevator (sometimes). we were on the 11th floor, so it was no small feat.
GGuest UserThe location was perfect for us. There were the train station, metro lines and buses just next to the hotel.
The room was spacious.
Beside that, our room was not really clean... We found paper on the floor when we entered the bedroom upstairs, the cups and mugs were dirty (there was dried toothpaste at the bottom of them) and the cap of the bottle of water, which was complementary, was apparently rust since the top of the glass bottle was all red/black.
It's convenient for 1 night or 2 but I wouldn't stay longer.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
CCHAN KIT YING BETTYall good except i left my swim goggle in the changing room, this was my fault and unfortunately no one returned it the 'lost & found'. This hotel remains at top of lists in my choice to stay in Anterp.
GGuest UserThe hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.
AAngelWonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
TToluiAndaSpotlessly clean and just a couple of steps from the station. Parking was a bit pricey, and the hotel's vague instructions led me to pay 51 Euros, which was triple the actual parking fee. Otherwise, everything was excellent. The breakfast spread was incredibly generous, and the room was very spacious by European standards. Both twin beds were also very large.
GGuest UserSuper stylish hostel. Loved the large lobby where you could get work done with good music. The free coffee was great.
The rooms were clean and secure. Slept very comfortably.
Suggestions:
Upgrade the gym equipment. Some of the machines don’t work and some of the weights don’t fit the dumbbells. Even a pair of adjustable dumbbells would be a huge upgrade.
I understand the lobby closes at 11, but it would be nice to simply close the service but allow the space to be used for late night work.
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