OOosunxiaomeioOFor our May Day trip to Dalian, we specifically chose the Shangri-La Dalian, a classic five-star hotel that's been open for nearly 30 years. Overall, the service was reassuring.
Despite the large holiday crowds, the hotel handled the peak well. They temporarily expanded the lobby lounge into a breakfast area, and the dining experience was orderly. The staff at the Horizon Club on the 25th floor were also gentle and patient, very friendly towards children. Their exclusive breakfast, snacks, and dinner were particularly thoughtful.
I must give a special shout-out to the hotel's swimming pool! The space is tall, spacious, and filled with sunlight. The entire area feels dry and not stuffy. The public areas were meticulously clean, and the pool service was excellent. The pool depth design is incredibly reasonable; the main pool's shallowest point is 1.3 meters, and there's a dedicated shallow children's pool, perfect for infants and toddlers. It's very family-friendly, and the kids had a great time.
The basic room space was sufficient, with a practical sofa, work area, and luggage rack. However, the hardware issues due to its age were prominent: the mattress was too firm and light, and there were few pillow options, leading to an average sleep experience. The bathroom lacked a separate toilet room, and the sink area was cramped. Additionally, the bath towels were too small and thin, not meeting five-star standards. I recommend the hotel promptly replace mattresses, pillows, and other amenities, and upgrade consumables to improve overall detail quality.
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