GGrandMargeHad a great stay. Joined friends for 2 nights. Staff were so welcoming and friendly particularly those in the dining room where we dined both nights. Food was excellent. Our room was very comfortable and spotless. We appreciated the complimentary water, tea & coffee etc.in our room. Used the spa/ pool which was lovely but the overflow grills around pool and jacuzzi are dangerous and made us uncomfortable, need reinforced perhaps?
GGuest UserWe had booked a courtyard room but were upgraded to a Deluxe double which was huge and extremely comfortable.The bathroom was fantastic and the bed and linens excellent.We even had a turndown service which we did not expect.We ate in the bar and the food and cocktails were excellent.Breakfast was also excellent and we are hard to please!!!!! The spa is lovely but would benefit from a covered walkway from the hotel as it was raining the whole time we were there.In general we would thoroughly recommend this hotel and will stay again.Very friendly and pleasant staff.
GGuest UserThis hotel is starting to look tired in respect to decoration in some areas. The photos on the wall look good.
The venue appears to facilitate weddings, and the view from the reception room is good. however this appears to be the best feature.
The main concern is silver fish in the bedroom. When we spoke to staff offered another room however at 2:30 am no realistic. When I spoke with reception in the morning there was a blase stating that it is a water front hotel. breakfast was adequate how hot food not as good as cold selection.
GGuest UserFantastic spot, hotel excellent,service very good and food was delicious.
Overall experience was top , highly recommend this place and the town.
JJinling95The staff were all lovely and helpful.
Room was spacious, clean and comfortable. The decor is a little dated but everything is to a high standard.
Only problem is that check in is quite late but check out is early
GGuest UserSuperb stay at the Gateway. Amazing standards from room to staff, food and friendliness. Amazing breakfast. Great bar service. Excellent rooms with easy to use air con. Great leisure centre attached. Great VFM.
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