AAnonymous UserThe Sheraton Hotel was undoubtedly the highlight of my trip to Bishkek. Located in a prime downtown location, it's within walking distance of Ala-Too Square and right next to Bishkek Park, making dining and shopping incredibly convenient. The views from the upper-floor rooms were stunning, offering panoramic vistas of the Tian Shan Mountains and the city, and I even witnessed a breathtaking sunset. The breakfast was extensive, blending local and international flavors, and the service was attentive, friendly, and courteous. (Хочу приехать снова!)
GGuest UserThe hotel's location is super convenient for getting around and finding places to eat. My room was spotless and tidy, the bedding was really comfortable, and the soundproofing was excellent, so I had a peaceful night's sleep. The front desk staff were incredibly warm and attentive, check-in was quick and efficient, and they were always prompt in responding to any requests. The overall ambiance is elegant, the facilities are comprehensive, and it offers great value for money. I was very satisfied with my stay and would definitely choose this hotel again for future trips. Highly recommended!
GGuest UserThe worst experience ever in my life. I am willing to bear all legal responsibility for the facts I have stated.
At approximately 2:30 a.m., an unknown man entered my room without authorization. This is an extremely serious security breach. Had I been a female guest sleeping alone, or had I been asleep with valuables exposed, the consequences could have been far worse. If my belongings had been stolen while I was asleep, what protection or recourse would I have had as a Wyndham guest?
This incident occurred in the middle of the night, when guests are most vulnerable. I consider myself fortunate that nothing worse happened. However, I was unable to sleep for the remainder of the night due to fear and anxiety. Even today, I do not feel secure leaving my belongings in the room. I have had to carry my laptop, passport, and all valuables with me because I no longer trust the hotel’s security procedures.
What further disappointed me was how the situation was handled. When I rushed to the reception immediately after the incident, the only response I received was a brief verbal “sorry.” There was no explanation, no reassurance, and no immediate action taken to address my concerns. Additionally, my keycard had been revoked without notice, forcing me to return to the reception again.
As of today, no manager has reached out to me in person to provide a formal apology or explanation. The absence of proper follow-up makes the situation even more concerning. If hotel management considers this a minor mistake, that is frankly alarming. As I wasn’t able to sleep at all due to the hotel mistakes
And they reject to refund me for the first night’s accommodation fees. And until now, I don’t receive any official apologies from them.
Be careful, what happened to me might be happen to you as well.
GGuest UserThe breakfast was varied and well-chosen. As a traveler, I felt comfortable and safe. The reception was always staffed and friendly. It was a bit noisy in the hotel room due to outside fans, but I was able to change rooms. There's a supermarket and several cafes across the street. I'm very satisfied!
PPaopaodewoStayed a few times, the price is not bad, breakfast is OK, mainly from the office is more convenient, sometimes the price is more high, every day is different,,,,
MM2bawttzi****great service.
it's my second time staying this hotel,
my wife and daughter came with me,
hotel offered an extra bed for free,which should be 25usd.
though we didn't need it.
really appreciated!!
GGuest User+ Overall, the service was nice, the cleaner was good, and the room was clean. The beds were great. Breakfast was varied. The apartment was quiet and peaceful. The complimentary water bottles brought to the room during cleaning were a great added bonus.
- Some smoke drifted into the apartment from outside because the window seals were a bit worn. The official hotel gate could be added to map applications so that Yandex cars could find their way more easily.
— Airport transfer was included in the price, but we didn't get it upon arrival. The airport was over 20km away. When we were leaving, we asked if we could have a ride for the 7-kilometer journey to the airport instead of the transfer, but it couldn't be provided, and this inflexibility genuinely surprised us.
ММари15202Good hotel. Clean room. The mattresses have been replaced by soft on demand . The room is cool but the heater is worth it. Excellent breakfasts . Big pool , sauna and hamm are excellent. I liked the massage quality
MMarianna AfanasevaThe guy at the reception seemed unfriendly. We arrived an hour before check-in, he offered early check-in for $6 per hour. I don't know, maybe this is the hotel's trick to make money every hour. But it immediately put us off. If the room is free, why not check in your clients an hour earlier?
Overall, the room is large, everything works properly. We were there for one night and it was enough for us.
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