booked the rooms after read a few review.
1. Hotel main entrance, since may 2025 ”Repair in Progress ” and have to enter at the mall entrance. It is very Inconvenient.
2. Rooms and toilets: Cleanliness is unacceptable. 3. Breakfast: Takes a while to replenish the foods and drinks. Roti Titab, toaster was down (should have a spare toaster)
Every time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
I always enjoy staying at this hotel. Every time I'm in Bharn City, I stay here. It's comfortable. I arrived early and was allowed to check into my room as early as 11 AM free of charge, as a room was available. Thanks, Ibis Styles KB.
I love their buffet breakfast spread. Have local delicacies like nasi dagang and nasi kerabu. The staff is friendly, always greet us and offer help. The lobby is spacious and the swimming pool is big.
The hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
Location wise, near to Pasar Siti Khadijah (ehailing). We stay at a double bed room near to lift, convenient as I bring a senior citizen with me. Room space okay not too spacious. Have prayer mat, kiblah direction, shower gel & shampoo (you have to bring your own toothbrush & toothpaste), kettle and astro tv with 4-5 channels. Iron & ironboard in each floor. Room not soundproof. Breakfast spread okay (2-3 main dish, tasty). Friendly & good service from front desk. Lift was unique (transparent, pull & push)
Pro : easy to get food as pasar malam was just in front of the hotel (7.30pm-10pm)
Cons : parking limited, careful when ironing, cleanliness can be improved.
Love this hotel service very much. Although the amenities provided are not really complete as there is no swimming pool, this hotel served the guest very well. The staffs are well polite, great us whenever see us. Thumbs up to their roof garden buffet breakfast. Enjoy the yummy and variety choice food beside the scenery view. The scramble egg and mash potato are the best among all the food provided. The check out procedure was super fast. Will stay in Crystal Lodge if I visit Kelantan in the future.
The location is great, just in the town.
The cleanliness is okay, but my bedsheet has some stain and hairs.
both the toilets are clogged, so need to do some maintainance. Others are all good
1 review
5.5/10
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AAnonymous Userbooked the rooms after read a few review.
1. Hotel main entrance, since may 2025 ”Repair in Progress ” and have to enter at the mall entrance. It is very Inconvenient.
2. Rooms and toilets: Cleanliness is unacceptable. 3. Breakfast: Takes a while to replenish the foods and drinks. Roti Titab, toaster was down (should have a spare toaster)
BBiophillicI always enjoy staying at this hotel. Every time I'm in Bharn City, I stay here. It's comfortable. I arrived early and was allowed to check into my room as early as 11 AM free of charge, as a room was available. Thanks, Ibis Styles KB.
FFamily yuseryEvery time went to KB, my family must stayed at grand river hotel, because the hotel is near to the river kelantan and my hudsband village , thanks to wan aisyah for the room given to my family is near to each other. The type room we booked is king room with large bed and my family have enough slept at night. My grand children loved the hotel pool very much but a big disappointed because the second day is raining until the night.
GGuest UserWe stayed here over the public holiday break—yes, it was a bit crowded, but that’s understandable. The resort is really close to Pantai Bisikan Bayu, and we enjoyed a nice walk around the area. The pool was a big hit with my niece and nephew—it’s huge, with lots of seating around it. Pool opens at 9am; would’ve loved if it opened a little earlier.
It took me a while to find the shower by the pool, so having a few more or clearer signs would be helpful. In our room, the sink was clogged and the fan wasn’t working—maybe the maintenance team could do regular rounds to check. I may book direct to resort next time as it is cheaper to direct booking. Found out after I had to add another room.
Anyway, we had a good time!
Iina anwarI love their buffet breakfast spread. Have local delicacies like nasi dagang and nasi kerabu. The staff is friendly, always greet us and offer help. The lobby is spacious and the swimming pool is big.
AAnonymous UserLocation wise, near to Pasar Siti Khadijah (ehailing). We stay at a double bed room near to lift, convenient as I bring a senior citizen with me. Room space okay not too spacious. Have prayer mat, kiblah direction, shower gel & shampoo (you have to bring your own toothbrush & toothpaste), kettle and astro tv with 4-5 channels. Iron & ironboard in each floor. Room not soundproof. Breakfast spread okay (2-3 main dish, tasty). Friendly & good service from front desk. Lift was unique (transparent, pull & push)
Pro : easy to get food as pasar malam was just in front of the hotel (7.30pm-10pm)
Cons : parking limited, careful when ironing, cleanliness can be improved.
AAnonymous UserThe hotel boasts an excellent location, directly opposite Wakaf Che Yeh Night Market, with numerous shops and amenities surrounding it. However, the parking area behind the hotel is limited and quite cramped. The first room I was assigned was in poor condition; the air conditioning wasn't cooling at all, but thankfully I was able to switch rooms. Cleanliness was an issue; the bed felt quite hard, and the sheets weren't clean. While it might be okay for a single night's stay, it's far from comfortable. The second room was similar, though the air conditioning was slightly better. It was an old unit that cooled very slowly and appeared unmaintained. On the positive side, the hotel staff's service was acceptable. The elevator also had an unpleasant odor. Overall, the cleanliness left much to be desired.
UUmmie ShidaClean room, air-conditioned apartment, view of the river., dedicated parking lot and easy excess to town and airport. The down side you can't cook., you only can reheat as the only have microwave.. the building only have swimming pool no gym.. Overall satisfied.
GGuest UserBooked the hotel last minute and access was possible therefore much appreciated. The living is indeed large and spacious as photographed. However, suprising that the main bedroom was the twin room whilst the 2nd bedroom with double bed tucked into a corner with single side access. All beddings were clean and fresh. However, there is only 1 bathroom worth pointing out if this is missed out. The unit is smoke free so great for those like us who hates smell of smoke. To further add, the shower trays and bidet holder could all have been properly repaired or renewed and hope future guests can enjoy better.
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