BBennidaiwangThe hotel experience exceeded my expectations! The complimentary airport pick-up service was a huge relief, and our driver, Raphael, was polite and professionally dressed. As a non-smoking hotel, the environment was wonderfully fresh (a 3000 peso deposit is required). The facilities are incredibly comprehensive: there's an ATM next to the elevator, an Italian restaurant called IL Morso and a coffee shop on the ground floor, and even a Japanese bar, Chilo, on the fourth floor. You can even book in-room spa services, so there's no need to leave the hotel! The room had an amazing view directly facing the volcano. The only minor drawback was some traffic noise at night, as my room was street-facing. I'd recommend requesting an inner room if possible. Overall, it's a convenient and comfortable stay in Daraga.
GGuest UserI booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
DDeodatusThe Mayon view from The Oriental Legazpi was truly beautiful, and I appreciate that my request for an upper room with a view was granted.
However, the overall stay was disappointing.
The staff were not very approachable, restaurant service was poor, water was not readily offered, and we were even told to call the staff when we were ready to order.
There was also loud noise from a lobby photoshoot, weak water pressure in the shower that took around 30 minutes to resolve, broken tiles and visible maintenance issues, no menu list in the room, and the breakfast buffet felt rushed even before the stated closing time.
The view is excellent, but good view alone is not enough. Guests pay not only for scenery, but also for service, comfort, cleanliness, maintenance, and basic hospitality.
If not because of the Mayon view, I would not return.
YYetzqieOne of the best customer service I have encountered, they have welcome fruits and pastries. It is located in an area where a lot of commercial establishments are built. This hotel ha as 3-floor gym so for those who are gym enthusiasts, this is a good hotel for you to choose. The hotel needs maintenance though, but every time their guests encounter challenges they immediately address it and change rooms or upgrade it. So accomodating. I would.be happy to book here again.
GGuest UserDuring our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
GGuest UserGreat experience overall. Very beautiful place specially the beach. I wasn't able to try the gym because we stayed just for an overnight stay to travel somewhere. The food we ordered is szechuan beef. It is so spicy, not a normal spicy, but inedible spicy. We tried to eat it because it's already there but it's really intolerable. Everything is a pleasant experience except that specific food.
JJay TravelWe booked this hotel for 1 night stay in Legaspi City. Opun check in the receptionest ask for 300pesos as per hotel protocol I dont know for what but doesn't stated in the booking and we book two rooms so we paid 600 hundred pesos. The room for me is so clean the only problem is there is no lock on toilet, bidet is not working properly also the heater. But for someone looking for cheaper hotel this hotel is okay for only one night stay to relax overall is good for me.
EEstellaLaleoWe had a wonderful stay in the heart of Naga City! I booked a room for myself and my five kids, and they had so much fun at the pool. The food was also really good, which made our stay even more enjoyable.
The location is perfect—just walking distance to E-Mall and Plaza Rizal in Naga City. The staff were accommodating, approachable, and friendly throughout our stay. Our room was very clean and well-organized.
Overall, it was a great experience, and we would definitely stay here again!
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