Nice traditional Ryokan. The staff was mostly non-Japanese so did not feel super authentic. Rooms were large and nice, but location of Ryokan is 25min drive from the main train station, which made exploring a little more trouble some. The staff were generally friendly, but extremely inflexible, which I suppose one would need to expect in Japan. But given the front desk staff was not even Japanese we found this to be a little frustrating at times.
Hotel near Hakone yumoto,Hakone67.3% of visitors choose this area
GGuest User2026.03.06
This was my first time staying here, and I was really impressed. The staff were incredibly polite and helpful, which made me feel right at home. The entire hotel, including the rooms, was spotless, making for a very comfortable stay. I'm extremely satisfied and would definitely choose to stay here again if I have the opportunity. Thank you!
It's a short walk from Fujisawa Station. We arrived before 3 PM and, since we had sightseeing plans, left our luggage at the front desk without any problems. The room was of average size, but we slept quite well. I had read reviews suggesting there wouldn't be a private shower, but the twin room we booked had a bathtub and shower head. Perhaps it just meant there was no private hot spring bath? The breakfast was good, and you could borrow an iron from the front desk. Overall, it was a good experience.
Hotel near Lake Ashi,Hakone21.8% of visitors choose this area
GGuest User2025.09.30
Great place to stay in tranquil beautiful surroundings and if you're lucky a view of Mt Fuji.
Was easy to get to (bus J from Odawara station (expected 50 minutes but took over an hour due to traffic jams near ropeway late morning time).. Short easy 5 minute walk from bus stop to hotel (ignore other reviews). We had a Japanese style room for two. Plenty of space and great view of Fuji from the room. The bathrooms are clean and perfectly fine but a bit dated. However not a problem. The onsen experience felt very traditional and really enjoyed it. I'm vegetarian and there were quite a few options in the buffet (breakfast and dinner) which was appreciated . When we left we used the great hotel shuttle to drop us at Minami Onsenso where we picked up the T bus to take us back to Odawara train station (about 50 minutes around 10am). The staff at hotel were super helpful and overall it was a great, relaxing stay.
Central location right beside bus interchange and odawara station for JR ride back to Osaka, shopping centre and food are all nearby in the vicinity. Room is clean, public bath is available and good breakfast spread buffet style. 1800 yen 3pm to 11am next day parking at minaka basement. Can drive to Hakone or southern peninsula shizuoka for sightseeing. View of odawara castle from roof top restaurant.
Hotel near Gora/Sengokuhara,Hakone10.9% of visitors choose this area
ZZhishangshenyou2025.12.07
First, a heads-up to anyone visiting this hotel: it's located in the Hakone mountains. If you're not driving, please, please be very careful not to get off the train in the wrong direction!
We came down from Owakudani by train and got off at Naka-Gora. Both train doors opened when it arrived, and we exited through the left door. Little did we know, we were in for a world of trouble – I won't go into the dramatic details. After quite an adventure, we finally reached the hotel only to find out that if we had exited from the right side, it would have been just a few minutes' walk away. So, a word of caution: if you're coming down by train from the Owakudani direction, always exit on the right side!
This was the most expensive hotel we booked during our trip to Japan. There were almost no shops nearby. We had pre-ordered dinner, which was a bit like sukiyaki. The hotel prepared all the washed ingredients and utensils for us. After dinner, we cleaned everything and placed it in a large basket, which we left outside our room door the next morning. Dinner was pretty good!
However, to buy breakfast for the next day, we spent over half an hour walking up and down hills just to find a convenience store. I regretted not having bought breakfast in Hakone beforehand.
The hot springs are separate for men and women. It gets dark early in the evening, so we couldn't see the scenery outside the onsen. The next morning, we saw the green landscape outside the window.
The Japanese-style tatami room could accommodate six people and even had a kitchen. It was very spacious for the three of us.
The hallway of our room offered beautiful mountain views, perfect for watching the sunrise. The view from inside the room was also very nice.
The hotel is close to Gora Park, about a ten-minute walk, and not far from the Hakone Museum of Art.
There's nothing inconvenient about this hotel; it has everything!
It's compact, but the fact that it has a large public bath was appealing. The changing room isn't very spacious, so you have to be considerate of others.
I personally liked being able to watch YouTube and other content on the TV.
A great ryokan, staying in Yuwahara for the first time, including breakfast and dinner, good Japanese food, hot spring ♨️ is also great, and friends who pass by also love it.
This hotel is nestled in the mountains of Hakone so it's very peaceful and quiet. Room and amenities are new and extremely clean. The surroundings are also worth checking out, with a park just opposite and a waterfall nearby. Major bonus if you go in autumn as the maple trees will turn flaming red. Another big pro is the free access to the Yunessun onsens (free rental of towels and swimsuit upon showing that you're staying at the hotel). The indoor onsen has funky pools like coffee, red wine and green tea, but the real gem is the Mori no yu outdoor onsen. Once in the onsen, remember to go down the steps to discover many more pools below with nice surroundings and mountain view.
Also a shoutout to the hotel staff who are incredibly kind and helpful. It's a small hotel with only 3 levels. No escalators or lifts but the staff will help to carry your luggage upon check in and check out. A kind staff even checked whether I have an umbrella when I was about to go out because it might rain. I daresay this is my favourite hotel amongst all the hotels I've stayed in.
Very Good
123 reviews
8.8/10
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9,4/10
Amazing
TTim NazarovWe were looking for onsen with private bath on the balcony and probably hit the sweet spot.
Unfortunately we had only 1 night stay, but it was fantastic.
Onsen is located at the top station Gora, where you can get from Odawara. That’s around 2 hours from Tokyo all together, around 3 hours from Kyoto. Last 2 sections of the way are going through a picturesque steep railway. Views are great! Be sure to rush to the front or back seats (doesn’t matter which) to secure a spot for nice photographs.
Private bath is fantastic, rooms are clean and spacious with a touch of ryokan style (tatami etc). That’s a perfect place to sit and relax doesn’t matter it’s sunshine or pooring rain outside.
The food was fantastic (according to my wife), however the options are limited if you’re not eating fish or sea products due to allergy or other reasons.
For Karaku team - I would suggest adding a signature wagyu set for those who would like something else. Selection of wine and alcohol drinks is superb. Free snacks and coffee are available till 8 p.m. as well with a view terrace. For those who like some regular conbini stuff - Lawson is around 10 mins walk with Miyazaki style trains passing by👌🏻
All in all, we wish we had stayed at least 2 nights as there are lots of activities around.
Thanks to Karaku staff for a warm welcome and tailored experience!
Oosiris27This hotel is conveniently located about 200 meters from the Tenyu bus stop, accessible by Hakone's main bus lines, Z03 and J03. The hotel itself is beautifully decorated and has a very stylish ambiance. The Japanese-style room, though not huge, was quite spacious and quiet. Despite checking in during February, the room's excellent insulation actually made it feel warm. The private open-air bath on the balcony was amazing; even with outside temperatures around 5 degrees Celsius, the continuous flow of 40-degree-plus hot spring water meant it was never cold. The hotel also offers outdoor public baths and a footbath. Plus, on the 5th floor lobby, there are two free ice cream machines – just ask the front desk for complimentary tokens to enjoy as much as you like – and a continuous supply of various iced teas. I must especially commend the dining experience; half-board (dinner and breakfast) is an absolute must! Upon check-in, the front desk proactively changed our two nights of shabu-shabu to one night of shabu-shabu and one night of kaiseki. Each dinner was a full course, incredibly delicious, and left us completely stuffed. For breakfast, there are two restaurants, and I highly recommend the buffet; the variety is extensive and far superior to the breakfast at the Imperial Hotel, which is often ranked as a top Tokyo dining spot on Ctrip. The hotel also hosts free evening performances, and you can even pay to release sky lanterns. Honestly, if I came to Hakone 100 times, I'd stay at Tenyu 100 times.
11360173****Ryori-yaku (restaurant name), the hot springs in Hakone are unparalleled, but the food here really deserves mention. I've been to Ryori-yaku in Izu before, and compared to that, this one probably suits my taste better. It's not as sweet, so the food is refreshing and not cloying. The only downside is that the rooms are really small—every inch of space is precious!
GGuest UserTake the Shinkansen from Osaka to Odawara, then transfer to the tram to Hakone Yumoto, and then take a bus to Gora. Two people dragged their suitcases and walked uphill for 15 minutes. They were exhausted. When they arrived at the hotel, they found that they could wait for the train in Gora, and it only took 5 minutes to walk. The hotel facilities are not new, and there are not many guests, mostly Japanese tourists. The hot spring is relatively small, and the water temperature is very high. You have to come out to breathe after soaking for a while. I experienced the private bath and open-air hot spring, and there were a lot of mosquitoes. The food is OK, worthy of the price.
GGuest UserThis hotel is really great, and the view from the window is absolutely stunning – I had a super comfortable stay! It's perfect for unwinding after a day trip to Hakone, and then enjoying some drinks in the evening. The minibar is well-stocked. My only minor complaint is that early check-in isn't possible, and there's no luggage storage on-site. If you need to store your bags, you can use the paid lockers at the nearby station.
GGuest UserYama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good)
The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned.
The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed.
Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage.
Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.
AANASTASIIA_BERDNIKOVAThis hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
GGuest UserThis was the best hotel I stayed at during my Chinese New Year trip to Japan, though it was also the most expensive. The hotel is right by the Hakone-Yumoto station exit, just across the little red bridge, which is incredibly convenient for families with luggage or young children.
The hotel itself is comparable to a 4- to 5-star hotel in China. Both the service and facilities were excellent. They offer both private and public onsen baths. The private bath costs 2000 yen for 45 minutes, while the public one is free.
We opted for the private bath. We arrived at the hotel at noon, dropped off our luggage, booked our private bath slot, and then went out to explore. The hotel even separates luggage storage for check-in and check-out, which is a nice touch.
In the afternoon, you can explore the street in front of Hakone-Yumoto station, check out transportation options for the next day, and enjoy some local food. Of course, if you're short on time, you can also just drop your bags and hop on a train to start your journey.
The room was also very spacious. We booked a triple room, and it was the biggest room I've stayed in during all my trips to Japan over the past few years.
I must particularly mention that on our first afternoon, someone in our group was feeling unwell with a headache and vomiting. We approached the front desk before 2 PM, hoping to check in early and let them rest. The front desk staff were incredibly enthusiastic and processed our early check-in immediately.
Another thing that happened was I realized I'd lost my wireless Bluetooth earphones after returning to Tokyo, and I suspected they might have been left at the hotel. Since I didn't have a phone number, I contacted the hotel via email. The very next day, hotel customer service replied. They not only looked for them in our room but also searched in the hotel's public areas. Although they weren't found, I was still very satisfied with the service of the Japanese hotel staff.
I would definitely choose this hotel again for my next trip to Hakone. Also, a tip for everyone: this area perfectly combines liveliness and tranquility. Other places, in my opinion, are either too far (requiring long train rides) or too desolate.
GGuest UserWe only stayed for one night. This hotel is also used as a 1-day onsen for public so it was quite busy with a lot of people in the public areas and at the onsens. The room was slightly smaller than expected. The buffet breakfast and dinner were ok but nothing spectacular. The area outside the hotel was very picturesque though, and it's only a 10-15 min walk to the nearest station and you will pass all the souvenir shops and little eateries on the way so it's quite nice.
GGuest UserThe buffet breakfast was plentiful, and the shuttle bus was convenient. A ********* lady enthusiastically helped us book a French dinner, which we really appreciated! Traveling is all about taking your time. If I could have breakfast at the hotel in the morning and then relax by the hotel's private lake in the afternoon, that would make for a perfect day!
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