Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on May 26, 2026
Guest User
避雷 Usually, I leave positive reviews for hotels, but unfortunately I had a very disappointing experience staying at Be Mate CityLife in Milan.
From the moment we entered the apartment, there was a strong unpleasant smell, similar to mould, coming from the bedrooms. The odor was noticeable throughout the stay and made the apartment very uncomfortable. Even the housekeeping team acknowledged the smell. However, on the day of check-out, the hotel denied all feedback regarding the issue. We reported the matter immediately to both the hotel and Trip.com.
More seriously, I injured myself on the bathroom door handle within just a couple of hours of arriving, due to sharp handle and the narrow passage space. Instead of showing genuine concern or taking responsibility, the hotel’s response was extremely disappointing. They stated that the door was “designed in a way that it can swing back and forth” and suggested that the incident was due to not knowing “how to properly use it.” In fact, I had not even touched the door when the injury occurred. I found this response inappropriate and dismissive toward a guest who was injured on their property.
On the other hand, Trip.com handled the situation professionally and showed genuine human care throughout the process, which I sincerely appreciated. Unfortunately, due to the hygiene issue, unpleasant smell, and the hotel’s attitude toward customer safety and feedback, I would not recommend staying here.
Show more
Price per night from:PLN 762
Posted on Jul 4, 2026
Zola GuoThis is a fantastic hotel in an excellent location. It's about a 20-minute walk to the main shopping area, and there are many great restaurants and small shops nearby. The neighborhood feels very residential and safe, with no concerns about security.
I really have to commend the hotel's front desk staff. I was out shopping all day near the Duomo, carrying three bags, and took an Uber back to the hotel. When I got out, I somehow left one bag behind – it had my newly purchased jewelry and a handbag inside, worth over 50,000 RMB! I only realized it after I got back to my room.
I immediately rushed down to the front desk. The staff quickly checked the CCTV footage for me, confirming that I had indeed left a bag in the Uber, and it wasn't something I left at the hotel. At the same time, because Uber doesn't have a direct contact feature for drivers, and I hadn't gotten any response after reporting it to Uber's platform, the front desk attendant proactively helped me look through the limited information available on the Uber app. Eventually, he found the phone number for the Uber driver's registered company and immediately called them on my behalf. After several verifications, they finally got in touch with the driver, who confirmed he had my missing shopping bag and would return it within an hour. I'm incredibly grateful for the prompt and proactive help from the hotel front desk throughout this whole ordeal; I can't imagine what would have happened otherwise.
Show more
Price per night from:PLN 889
Posted on Jan 31, 2026|Superior Single Room
Guest UserThis is my second stay here. It's close to the cathedral and other major attractions, and there's a bustling street downstairs with lots of food options.
Show more
Price per night from:PLN 936
Posted on Aug 16, 2026|Double Room
Guest User
The hotel is new and the service is excellent. The staff speak many languages and you can store your luggage there. I checked in early in the morning, and after a quick call to confirm, it was fine. They gave me a really spacious room. I'd definitely choose this hotel again when I return. The only strange thing was that the shower water was cold, but overall it's a very modern place.
Show more
Price per night from:PLN 332
Posted on Jun 9, 2026|Standard Double Room
Guest UserLocation was great. Just across Milan Central Train Station and it was easy to navigate. 4 metro stops to the Duomo. Room was ok, big enough for 2 person but I’m travelling solo so it’s’more than enough. Room view was the offices next to our building. The only downside was the AC was not adjustable. It was kept between 24-25 degrees the whole time which was stuffy at times.
Show more
Price per night from:PLN 531
Posted on Jul 21, 2026|Double Room
Anonymous UserThe hotel didn't change the duvet cover & sheets for three nights, and the duvet cover smelled bad; my hands and feet were probably bitten by bed bugs. They only changed the sheets on the fourth and fifth nights. The toilet had a sliding door that couldn't be closed, and it smelled terrible; the overall air quality in the room was poor.
Show more
Price per night from:PLN 548
Posted on Jun 18, 2026|Superior Double Room with Extra Bed
Guest UserI had a wonderful stay at this hotel. The front desk staff were extremely helpful and friendly throughout my visit. They even provided us with phone chargers when we needed them, which was greatly appreciated.
The housekeeping team was outstanding — the room was always spotless, well-maintained, and very comfortable. Their attention to cleanliness really made a difference.
The hotel is also in a great location, making it convenient to get around and enjoy the surrounding area. Overall, the service, cleanliness, and hospitality exceeded my expectations. I would definitely recommend this hotel and look forward to staying here again.
Show more
Price per night from:PLN 217
Posted on Jan 31, 2026|Single Room
Anonymous UserThe room itself was clean and quite minimalistic. Housekeeping deserves credit: the room was cleaned every day, towels were changed regularly, and the bathroom was kept tidy. In terms of cleanliness, there were no complaints at all.
However, the bathroom layout is a serious downside. The shower is extremely narrow, and because it only has a shower curtain instead of a rigid door, it is very uncomfortable to use. The curtain constantly sticks to your wet body, which makes showering frustrating rather than relaxing. On top of that, the water pressure is below average, so it takes longer to rinse off and doesn’t feel very refreshing.
Another major issue was the temperature in the room. Even with the heating turned on, it was very cold, especially in the evenings and at night. This significantly affected comfort and made the stay less pleasant, particularly during colder weather.
The room itself is quite small and basic, but acceptable for a short stay if you don’t plan to spend much time inside. The furnishings are simple, and everything feels a bit outdated, though functional.
In summary, this hotel might be suitable for a short budget stay in Milan if cleanliness is your main priority. However, the very narrow shower with an inconvenient curtain, low water pressure, and poor heating make it hard to fully recommend.
Also not every stuff speaks English well
Show more
Price per night from:PLN 343
Posted on Jun 8, 2026
Guest UserAfter checking in, when I went out, I couldn't lock my room door no matter how many times I tried to turn the key, although opening it was no problem. This was quite frustrating. I spoke to the front desk lady, and she tried to lock it for me, but even she had trouble, failing multiple times. I asked to change rooms, but was told it wouldn't be possible until after 12 PM the next day. The next morning, it took me about 10 minutes to finally lock the door before heading out. When I handed in my key at the front desk, they offered to change my room, but since my train was approaching and I was checking out the next day anyway, I decided against it. The front desk service wasn't bad, but the fact that the lock was unreliable caused a lot of wasted time, and not being able to lock the door from the inside was a real issue. (Front Desk)
Show more
Price per night from:PLN 398
Posted on Jun 27, 2024
Guest UserThe hotel was a nice surprise.. it is about 10minutes walk from Milano centrale and had everything I needed for a comfortable night’s stay. I was on 2nd floor with balcony and could open window for fresh air and there was aircon. Stairs only though but otherwise all good
Show more
Price per night from:PLN 396