helenaa79
March 4, 2024
Beautiful hotel in an unbeatable location right next to the gondola station with ski in and ski out. The staff are outstanding, they go above and beyond to make guests feel like VIPs. We stayed for a week and loved everything about this hotel! From the spa to the restaurants, the front desk, the bar and a special shout out to the ski room staff and the room attendants, the team is great. Little things like walking through to the restaurant and being asked (knowing my name) if I am having a nice stay, and do I need anything is a really nice touch especially as these staff see thousands of guests a year. The rooms are lovely, spacious, immaculate and tastefully decorated. Breakfast was nice as was supper and reasonably priced in our package. We were frequently joined by my sons who were staying nearby. The restaurant staff could not be more helpful. This is my 4th visit to Bulgaria and is my first choice as an intermediate skier with a party of mixed levels. The location makes meeting up during the day and evening super easy especially if we split up during the day. Popping in and out was so easy and the ski room staff are incredibly responsive at accommodating you speedily and the bar is a 1 minute walk inside with another bar outside at the door so great for waiting for others. Is there a downside? I would have to dig deep and have to say I would struggle to come up with anything. The internet connection was great, the bathroom beautifully equipped with plenty of hot water and the bedding of excellent quality. These are my usual gripes with hotels but the Kempinski got these right too so I have to award a 10/10 I would definitely come again and am looking forward to it already.