Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Aug 10, 2025
Guest User
Hotel staff, facilities, food, swimming pools and entertainment were brilliant. Everything was presented really nicely in the foyer/reception area. The bedroom and carpets were really tired, however, and need a revamp to match the quality hotel foyer. We found the mattresses uncomfortably soft and didn't sleep well, so assume these were old too. A really mixed experience, but on balance the positive outweighed the negatives. The staff could not have been more accommodating or helpful. Highly recommend getting tram passes on app. before you arrive as need proof of children's DOB from passport or birth certificate. The tram stop is really conveniently opposite the hotel. Excellent reliable service :-)
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Price per night from:PHP 4,194
Posted on Sep 1, 2026|Standard Family Room
Guest UserLoved our stay at the imperial hotel. The staff was so friendly and welcoming upon arrival. Room was cleaned before returning every night. Fresh towels and toiletries re stocked along with tea and biscuits. We stayed for 3 nights me the misses and our 2 children and loved every minute of it we will be back. If I had to be nit picky the hotel catering more for the older generation with not much for the kids to do. But we was out all day so didn't really matter. When we got back she still bopped aways to the 80s music dancing of the dance floor 🤣 oh and we could see the tower from our window
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Price per night from:PHP 2,746
Posted on Sep 27, 2025
Guest User
A stay to remember… for better and worse
I’ll start with the highlight: the staff at Blue Waters Hotel were absolutely exceptional. Warm, helpful, and genuinely friendly—they made me feel like I’d wandered into a live episode of Fawlty Towers, minus the chaos. Their charm and effort were the saving grace of my stay.
Unfortunately, the hotel itself is in serious need of TLC. My room’s curtains detached dramatically and collapsed to the floor, leaving my window fully exposed to the car park and main street. Not ideal—especially with a rather sad pile of rubbish lingering in the corner outside.
The leisure facilities didn’t fare much better. The pool was cloudy and didn’t feel well maintained, and the sauna was out of order during my visit. A shame, as I’d been looking forward to a relaxing dip.
Dinner was, frankly, disappointing. We ordered roasted pork, which arrived cold, and the vegetables were so overcooked they seemed to have time-traveled from the previous night’s menu. Breakfast offered a decent variety, but the quality was just about passable.
In short: brilliant staff, but the hotel itself needs a refresh—both in decor and dining. If you’re coming for the laughs and location, you might enjoy it. If you’re after comfort and cuisine, you may want to look elsewhere.
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Price per night from:PHP 2,812
Posted on Apr 9, 2025
jaymo
Nice little hotel. Breakfast was good. Very friendly staff. Only thing was our room and bathroom was very small but clean.
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Price per night from:PHP 2,242
Posted on May 9, 2026
Travel with TazThe staff were very friendly and welcoming and couldn't do enough. The room was comfortable. Breakfast was a buffet but was tasty.
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Price per night from:PHP 1,840
Posted on Mar 3, 2025|Economy Double Room
Tomg709I was worried before staying at the henson but on arrival all the staff were very friendly and hospitable. Beds were comfy, a little squeaky but comfy. room was clean but a little dusty.
would stay again for the price
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Price per night from:PHP 2,102
Posted on Jul 26, 2026|Double Room With Sea View
Guest User
The Norbrek Castle must have been lavish and upmarket in it's day but sadly looks sad and depressed now. However, we knew this when we booked and opted for it because of it's good points, the location is good with bus and tram stops outside, there is plenty of parking with an assured chance of finding a space if you take the car out and return, the room was as clean as it is possible to clean an old property with clean bedding and towels, the breakfast is basic but again satisfactory and the staff helpful and friendly. We did not, on this occasion use the pool or any of the entertainment facilities. All in all an ok choice for a couple of nights as somewhere simply to sleep
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Price per night from:PHP 2,326
Posted on Feb 27, 2024
Guest User
The quality of this hotel was not great, but all we wanted was somewhere to sleep while we were in Blackpool so it served its purpose, and for the valid it was perfect.
Be aware that although the hotel says there is WiFi, it is only on the lobby and doesn't reach the rooms. We also didn't have a remote for the TV and it wouldn't work without, although we asked for one multiple times, the staff were unable to find one that worked for our TV.
The walls are very thin and you hear every noise from around the hotel. Luckily (also unfortunately) our room was the furthest away possible.
The water pressure on the shower was amazing. The hotel water on the tap comes out boiling hot straight away.
Overall, the quality of the hotel wasn't great, but for the price it was everything we needed
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Price per night from:PHP 2,410
Posted on Mar 31, 2024
Guest User
Clean and tidy room, quad with private bathroom, 2 double beds. Blinds on windows instead of curtains and not blackout blinds, which left gaps in so people could see into room. Tv and tea/coffee in room. No breakfast available as no chef currently employed. £50 cash deposit must be given on check-in which was returned with no problem after room inspection. Well stocked bar and karaoke with bingo was played on Friday and Saturday night. Parking available at £10 a night but looked a bit risky out the back so didn’t park here. Reception not always manned and can be a long wait for someone to come after pressing bell. No hot water on 2nd morning so it looks like the early risers take all the hot water. For the price for a family of 4 over easter it wasn’t as bad as some reviews.
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Price per night from:PHP 1,691
Posted on Mar 27, 2022
Guest User
Decent hotel for the price. Isn't the cleanest hotel but sort of acceptable. Would recommend to those looking for a cheap stay but if you have a little extra budget then better off spending the little extra for something better. Was allowed to check out later than usual which was very beneficial to get a little extra sleep in after enjoying the night out.
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Price per night from:PHP 2,074