The Westin Resort & Spa, Cancun Reviews

Celebrated our first wedding anniversary in this hotel and we’re so glad we found and booked this one. We’re lucky to have booked this early as we got a better rate. It’s less than 15 mins away from the airport and you won’t need to go out as they have everything you’ll ever need.

Great hotel. Right at the beach. Clean rooms. Staff is amazing. Close to the airport.

You can find cleaner and more modern options. Pay a bit more and go to a better one. First hotel room I see with no lights. Not very clean.

Very good hotel and very good location. Just had one issue in my stay. The room cleaning staff entered without knocking into the room.

This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read.

Good vibes

The facilities were mediocre, and the restaurant service was very poor. For instance, when I asked for a coffee, my request was ignored. Yet, other foreign customers (specifically North Americans) were proactively and fawningly attended to every morning. During my three-day stay, I was never once offered coffee, always having to actively flag down a waiter for a refill. Housekeeping was subpar; bottled water and some towels were not replenished. I had to call the front desk multiple times before anyone answered, and when the staff finally brought the items to my room, their attitude was also very rude.

Staffs are friendly.

The location was perfect. The hotel had a mold, the food was horrible except breakfast, the air conditioner sounded like a train, and they sent maintenance at 5am woke us all up evenly had to switch rooms, I will not be recommended in this hotel to anyone.

Excellent, very pleased.

Away from the main nightlife, not much entertainment or fun, mainly for families, room was given all the way on other side of building takes time just to get there. Prices are high

Hotel is quite old and hasn’t been renovated in a while. The location is ok, yet I wouldn’t pay such a high fee again to stay there just because the name is Westin.

Very clean room and excellent service!

It was truly a wonderful resort! However, since it's in the hotel zone on the beach, there are no convenience stores nearby, and if you avoid the high-end restaurants, you'll go hungry.