Ishinoya Beppu(TKP Hotels & Resorts)

Ishinoya Beppu(TKP Hotels & Resorts) Reviews

Ishinoya Beppu(TKP Hotels & Resorts)

795-1, Shoningahamacho, Beppu City, Oita Prefecture, 874-0023, JapanView Hotel Details
Ishinoya Beppu(TKP Hotels & Resorts)
Ishinoya Beppu(TKP Hotels & Resorts)Ishinoya Beppu(TKP Hotels & Resorts)Ishinoya Beppu(TKP Hotels & Resorts)
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Guest Reviews of Ishinoya Beppu(TKP Hotels & Resorts)

9.1/10
Great
8 review
Verified reviews
Location8.7
Amenities9.7
Service9.1
Cleanliness9.0
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All reviews(8)
Positive reviews(7)
Reviews with photos/video(4)
Negative reviews(1)
SamHeart
Standard King
Stayed in Aug 2025
Couple
7 review
10/10
Outstanding
Posted on Sep 26, 2025
Very new right inside the park and by the sea new and clean free public onsen and easy walk to hot sand bath by the sea
Response from Property: Thank you very much for staying with us. We also sincerely appreciate your wonderful review.We will continue to strive to provide a comfortable environment for our guests. All our staff look forward to welcoming you again.
Guest User
Standard King
Stayed in Sep 2025
Couple
8 review
8.5/10
Very Good
Posted on Oct 23, 2025
Beautiful sea view from the room, and the balcony is super spacious! However, the room layout is quite tight, can’t even fully open a large luggage. Service is excellent, and the amenities are impressive, even providing skincare face masks. Really enjoyed the in room onsen. Perfect for honeymoon couples 👍
Guest User
Standard King
Stayed in Aug 2025
Other
1 review
10/10
Outstanding
Posted on Sep 7, 2025
Thank you for your kind service
Response from Property: Thank you very much for choosing to stay with us. We are delighted to hear that you were satisfied with our service. We look forward to welcoming you back in the future.
sallyliniris
Standard King
Stayed in Sep 2025
Traveling with friends
23 review
9.5/10
Amazing
Posted on Oct 17, 2025
There was a slight misunderstanding about the location, but everything else was great. 👍
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6/13
M449250****
Standard King
Stayed in Aug 2025
Couple
5 review
10/10
Outstanding
Posted on Sep 27, 2025
The room is small but nice with private bath and sand bath
Original textTranslated by Google
Response from Property: Thank you very much for staying with us. We sincerely appreciate your valuable feedback. We apologize that the room size did not meet your expectations. However, we are pleased that you enjoyed the private bathroom and sand bath. We will continue to strive to improve our service quality and facilities to ensure a comfortable stay for all guests.
Guest User
Standard King
Stayed in Oct 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Nov 17, 2025
景觀、設施、備品都相當不錯，建議冬天來，秋天的別府還是蚊子太多。
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Guest User
Premium Triple (with Open-air Bath)
Stayed in Oct 2025
Traveling with friends
1 review
4.5/10
Posted on Nov 12, 2025
很差的一次溫泉酒店體驗！ Reception連一個會英文溝通的職員都沒有！ 晚上Check in入到房間就看見一隻特大蟑螂！！職員雖然馬上用殺蟲水，但蟑螂已跑到梳化下，職員只用紙巾包着，但並不清楚是否真的已捉到！我們要求換房間，職員一開始表現並不樂意，聲稱要check房源，但其後也滿足我們的要求。房間內的溫泉及風呂超級糟糕，衛生情況欠佳，很多沙石出現，也經常有水曱甴出現，很可怕。 晚上我們致電reception提供多一對拖鞋及紙巾，reception職員一直用日文與我們溝通，我們嘗試用Google日文翻譯但還未說出要求就掛線？？ 我們3人共付費1168 USD住兩晚，這是應有的體驗嗎？ 相反酒店內的Sand Spa就很大反差，不論reception及工作人員都懂得英文及中文，溝通非常良好及服務體驗滿分
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