Mercure Hotel Berlin Zentrum Reviews

Response from Property: Dear guest,We are delighted to hear that you were satisfied with our location and service. It is important to us that our guests feel comfortable during their stay, and we are pleased that we were able to achieve this. Your positive feedback motivates us to continue doing our best.We hope to welcome you back to the Mercure Hotel Berlin Zentrum soon.Kind regardsMercure Hotel Berlin ZentrumMirat CapliAssistant Manager Customer Care

Response from Property: Thank you for the great picture of the preparations to our yearly Stadtfest! :)

Response from Property: Thank you so much!We hope to welcome you again as well.Best regardsMercure Hotel Berlin ZentrumMarianne SkarupkeJunior Manager Revenue & Quality

Response from Property: Dear Guest,we are very pleased to hear that you enjoyed your stay with us at the Mercure Hotel Berlin Zentrum. Your positive feedback motivates us to continue to provide the best possible service. We hope to welcome you again soon.Yours sincerelyMercure Hotel Berlin CentreMirat CapliAssistant Manager Customer Care

Response from Property: Dear customer,we are sorry to hear that your experience with us did not meet your expectations. We always strive to provide our guests with a comfortable and carefree time at our hotel. This includes endeavouring to make the check-in process as smooth as possible.It is very unfortunate that you did not find this a pleasant experience. Regarding the storage of luggage, your comment is valuable for us to review and adjust our offer if necessary. Our guests are our top priority and their well-being is our top priority.We hope that you will give us another chance and visit us again so that we can offer you a better experience. We assure you that we will always strive to provide our guests with an unforgettable stay.Yours sincerelyMercure Hotel Berlin ZentrumDaniel KonieczniAssistant Manager Customer Care

Response from Property: Dear Guest,We are very pleased that you enjoyed your stay at our Hotel Mercure Berlin Zentrum. It is especially nice to hear that you appreciated the cleanliness and facilities of our rooms as well as the central location of our hotel.We take your comment regarding the breakfast very seriously. Our aim is to offer our guests a rich and high quality breakfast. Your opinion is very important to us and helps us to continuously improve our service.We are pleased to hear that your stay was worthwhile. Our hotel team is always working to provide our guests with a pleasant and comfortable stay.We hope to welcome you back to our hotel soon.With kind regardsMercure Hotel Berlin CenterMarianne SkarupkeJunior Manager Revenue & Quality

Response from Property: Dear guest,We are sorry to hear that your stay at our hotel did not meet your expectations. We attach great importance to cleanliness and comfort in our rooms and are therefore surprised to hear of your unusual experience. Our rooms are thoroughly cleaned daily and our beds are also checked regularly to ensure that they offer our guests the best possible sleeping comfort.We would like to let you know that your feedback is very important to us as we constantly strive to improve the quality of our services. We hope that you will give us the opportunity to provide you with a more pleasant stay next time.Best regardsMercure Hotel Berlin ZentrumMarianne SkarupkeJunior Manager Revenue & Quality

Response from Property: Thank you very much for your kind feedback!Hope to welcome you again soon.Yours sincerelyMercure Hotel Berlin CenterMarianne SkarupkeJunior Manager Revenue & Quality

Response from Property: Dear guest, We are pleased to hear that you were generally satisfied with your stay. Regarding the breakfast buffet, we place great value on quality and variety in order to meet the different preferences of our guests. We always try to ensure a balanced price-performance ratio. We have noted your feedback on our bathroom facilities and thank you for your valuable comment. Best regards Mercure Hotel Berlin Zentrum Marianne Skarupke Junior Manager Revenue & Quality

Response from Property: Thank you very much, Oliver!

Response from Property: Sehr geehrter Gast,es tut uns leid, dass Sie während Ihres Aufenthalts Unannehmlichkeiten durch die Arbeiten an unserem Fahrstuhl erfahren haben. Wir haben uns aufgrund einer sehr dringenden Sanierung dafür entschieden, den Fahrstuhl für eine bestimmte Zeit zu deaktivieren. Wir möchten Ihnen versichern, dass das Wohlbefinden unserer Gäste für uns höchste Priorität hat und wir verstehen, dass solche Situationen unangenehm sein können. In solchen Fällen steht unser Personal an der Rezeption gerne zur Verfügung, um Ihr Gepäck in Ihrem Zimmer zu transportieren. Wir freuen uns jedoch, dass Sie ansonsten zufrieden waren und hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenMercure Hotel Berlin ZentrumMirat CapliAssistant Manager Customer Care