"They could not have been more helpful. Greeting rooms and dining with a large group of cyclists. They were smiley helpful and made our stay a pleasure. Many thanks to Jade Matt Joseph Lily Sophie and Bracken"

"The hotel itself was a great experience and we did enjoy the novelty of staying in the prison which I would recommend to anyone. Upon arrival we were welcome by the team but very basic information was given, leading to us missing a tour of the hotel which we were told was included in the price. The manager then offered for one of the team to do a later tour for just the two of us which was cut short, very awkward and definitely not worth the money paid for. If we had been advised of the tour with the bigger group when checking in we may have had a better experience. We decided to book dinner at the chapel to experience it as much as we could but dinner was poor. We had to wait for our table, 3 different people asked for our name before we sat down and then again a fourth person checked once we were sat down. With minimal staff on the service was poor to say the least and The burger ordered was pretty much raw, I did not finish it. Once we had finished no one came to ask if we wanted anything else or to look at a dessert menu. We left the restaurant with no one even there working! Not sure where the team had disappeared to. Breakfast was good and would recommend it."

"Stayed overnight , staff all so lovely , hotel spotless . Parking £6 overnight . Breakfast good , hot breakfast & enough choice. Would stay again if in the area to break up our journey ."

"Old British hotel, absolutely can not expect, we live in the ground floor room, upstairs is the staff dormitory, late at night non-stop coming and going, footsteps are very noisy, can not sleep at all, shower water pressure is extremely low, grooming to take a long time can not clean. The staff has a polite attitude."

"The economy twin room is too small, and it's too crowded for two people to sleep. I was always trying to prevent myself from falling off the bed, so I didn't sleep well. The room is too small to fit two 24-inch suitcases. The garage entrance is too small, and the RAV4 must put away the rearview mirror to drive in. Other than that, the family-style hotel is very cozy, the English dinner is great, and the desserts are also delicious."