"Very clean and good customer service"

"The hotel is centrally located, surrounded by photogenic buildings. Arriving at the hotel around noon, the friendly staff, who were on their lunch break, proactively greeted us, led us inside, allowed us to check in early, and enthusiastically introduced us to all the hotel's facilities. The room was spacious and clean; aside from the slightly small shower, it was acceptable, although the shower water pressure was strong and comfortable. The breakfast offered a wide variety of cold items: nuts, fruit, cheese, tomatoes, cucumbers, bell peppers, yogurt, and bread. Hot items included coffee, tea, and eggs; there was also a toaster. There's a church opposite the hotel; evening masses are held outdoors, which is quite interesting."

"The hotel is located next to the castle. The rooms are quite large, and parking is free and convenient. It's a good transit room for exploring Cemalt. You can explore the town itself. The only downside is that you have to wait until 2 pm to check in."

"We were allocated a room in the old part of the hotel which was old fashioned & tired but clean. The beds were comfortable & we requested extra pillows which we received. Tea/coffee making facilities, 1 socket at dresser & more sockets under the bed side lockers, tiny inroom safe which was lockable with a key, told you it was old fashioned, flatscreen tv. Wifi initially poor but did improve. No air con but a fan was available. Ample hanging & shelving space. Soap bar at basin & soap dispenser in the shower which was surrounded by a plastic shower curtain. Decent water pressure. Hairdryer. Breakfast consisted of cereal, boiled eggs, various breads & rolls, hams & cheeses, fruit, good coffee machines. Dinner was independent from the hotel. The food was fine. The worst thing was the really sloooooow service with the 3-course meal taking over 2½ hours, not the fault of the 2 hardworking waitresses, please note, more staff required. Staff were friendly & the owner was open to a bit of banter. Tiny slow lift & steps from pavement into hotel make handling luggage difficult, no porterage. Exit hotel right for Post Office, shops & restaurants. Exit hotel left for trains including the Glacier Express. We were on a Riveria group tour consisting of 50 people on a ½ board basis."

"We arrived 1pm at the hotel and the reception told us to come back after 2 hrs. However, she suddenly told us there is a room available and gave us the room key immediately hence we were able to check in earlier and rest ealier at our room. We were very happy with their service and prompt arrangement."

"Excellent location a short walk from the station and the town centre. A very traditional hotel. The staff were all excellent. We stayed as a group on part of a tour. We had a room with a balcony the room needed a bit of TLC in a few areas but was good. Bathroom was tiny and anyone tall or a little large will struggle in the shower."

"Cleanliness: Average Facilities: Old Environment: Nice, very close to the train station, spacious rooms Service: Excellent"

"The scenery is absolutely stunning, and the nearby church adds to the peaceful atmosphere. Self-check-in was very convenient, and the room was quite spacious."