Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services.Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort.For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning.Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations.In select rooms, the hotel offers visitors access to a refrigerator. Kamisuwa Station Hotel offers a hair dryer and toiletries in the restrooms of specific accommodations. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour.
"Location: A 10-minute walk from Kami-Suwa Station, which is acceptable. There are convenience stores a couple of blocks away, and a small shop inside the hotel. However, Kami-Suwa is very dark at night with few and dim streetlights, making it a little scary to walk alone.
Cleanliness: Incredibly clean! Most hotels just change the beds, collect the trash, and wipe things down, which is why I always use disinfectant wipes to clean myself at every hotel. Usually, the wipes turn black after use, but this hotel is one of the few where the wipes didn't! I appreciate the cleaning staff's responsibility; the hotel should reward their excellent service.
Service: Although you might not see anyone in the lobby, the staff are actually in their offices. Just walk to the lobby counter or the small shop, and a staff member will come to you shortly.
Facilities: The hotel has onsen (hot springs), one indoor and one outdoor. The indoor temperature is a little higher, but still within acceptable limits. The outdoor temperature could actually be a bit higher. Also, the rooms have bathrooms, so you won't be pressured to use the onsen. The breakfast buffet was delicious, made with local ingredients. The oden was just as good as what you get elsewhere! The cheesecake for dessert was amazing; I ate three! After breakfast, you can even take away a cup of coffee or tea – fantastic! Highly recommend buying breakfast.
Overall: Very satisfied. I highly recommend this hotel if you're staying in Kamisuto. It's clean, has a nice onsen (hot spring) and a private bathroom, and the breakfast is superb. There are no downsides! It feels like a four-star hotel, not just a two-star one."